Currently on maternity leave, I hold the position of weekend enquiry officer at the main library in Colchester. I deal with all manner of enquiries from family history, local event details and benefit requests, through to the more usual requests of a library – such as book location, information, renewals, fee payments etc. I deal with all manner of people from the elderly to the young, also taken part in the National Big Summer Read programmes for school age children. This position has improved my database skills and also enabled me to broaden my communication skills, as dealing with such a broad range of people can be demanding. Logical thinking and initiative has also played a vital role within this position.

I worked for the Directorate Lead Nurse Leadership. I provided a full PA support system in the form of diary management, corresponding with nurses, NHS colleagues and Service Users via e-mail, phone and letter, filing and message taking. I prepared agendas and attended the strategic meetings, taking minutes and co-ordinating action points arising from those meetings. I also set up various databases to ensure that prompt reporting on many aspects of the staff can be reported without difficulty or delay. I managed the ordering, use and reassessments of all service users on Pressure relief equipment and ensured invoicing was correct. I also worked closely with APU to facilitate the introduction of a community semester for pre-reg students which included creating timetables for upwards of 18 students, liasing with placements and APU, and conducting presentations at welcome mornings.

Via Reed Personnel I worked for Martin Cooper, Supporting People Manager at Essex County Council. I helped set up the office systems, due to it being a new position and assisted the role out of the Supporting People network across Essex. Performed typical PA role including taking minutes at Council chamber meetings, typing, filing, answering queries and diary management.

I worked for the MD in the Business sector at Tiscali. I provided a full PA support system in the form of diary management, corresponding with customers via e-mail, phone and letter, filing and message taking. I prepared his agendas and attended his meetings, taking minutes and co-ordinating action points arising from those meetings. I liased with his directors on a day-to-day basis and managed their budget spreadsheets in order to provide comprehensive reports to the MD and Chief Executive. I also co-ordinated all the company travel and accommodation requirements (for 200 people), and single-handedly set up the company account with the preferred travel agency. I had responsibility for ensuring all purchase requests and invoices were paid promptly by the Finance Department and I was involved in collating all employee expenses for the department, whilst maintaining up to date financial records of all outgoings.

I worked for 15 Managers (both Assistant and Senior) as a secretary providing administrative and secretarial support in the form of typing, co-ordinating diaries, filing, taking messages (both via phone and e-mail), arranging transport and accommodation and maintaining their filing systems and co-ordinating meetings. With regard to the Partner, I provided a solid PA support to him by communicating with clients on his behalf (via phone, letter and e-mail), arranging detailed travel arrangements and meetings, maintaining his expense and time recordings details, preparing reports and presentations for the Global Partner meetings and the daily routines of typing and filing. I was also involved in arranging the department’s social occasions for approximately 150 people and have organised corporate events, such as our annual Golf Day.

A contract employment for 9 months working for 2 Barristers and one Senior Solicitor, providing secretarial support to all three. My duties included typing, filing of court documents, dealing with Social Services, Courts and the police on a daily basis. I also maintained their court diaries and their communication systems when they were away from the office. Once again, I was involved in arranging large functions for the department, including our Christmas Ball.

Working one on one for the Travelwise Development Manager arranging conferences/meetings and travel, maintaining her hectic diary, preparing proposals and presentations and acting as a point of contact on her behalf when she was away from the office. I also assisted in the reception area of our department, dealing with relatives, staff and outside agencies, often in very stressful situations.

Worked for three event managers as a junior secretary in the conference and banqueting department.