Delivery of Management Development workshops for newly appointed supervisors and team leaders.

Have been a Coach for students who are completing their Certificate and Diploma in Management studies - this is ongoing work

Contract to design and deliver a full Management Development Programme covering 12 different topics related to management.

An associate trainer who has undertaken work with several financial services companies delivering management workshops and also assessment work.

Have been a registered associate of the Management Training company, Hemsley Fraser. I have both delivered and designed Management programmes for them. Some of the companies involved have been NatWest, Ulster Bank, Bristol Myers Squibb, Bae Sysytems, RBS to mention but a few.

Established own business specialising in the delivery of training and development courses, coaching, facilitation, train the trainer events, assessment and course design.
Expotel Delivery of Management Development workshops for newly appointed supervisors and team leaders
▪ HSBC Delivery of Management skills workshops for newly appointed Managers and Supervisors
▪ Bristol-Myers Squibb delivery of People Management skills workshop for new supervisors and team leaders
• Studyflex – Provide Coaching to students studying for the Chartered Management Institute Certificate and Diploma courses.
▪ Paymentshield – Interim Training Manager covering day to day running of training department, up-skilling junior training team members, delivering management training workshops. Developed and designed company Management Development Programme for newly appointed managers covering basic management principles, designed and developed CPD courses for all managers and supervisors covering 24 management topics. Instigated Distance Learning courses via Studyflex leading to CMI Qualifications.
▪ Hemsley Fraser – Delivery of “Open Course” relating to Time Management, delivery of Managing Change course for Royal Bank of Scotland Call Centre Managers. Delivery of Coaching Skills workshop to RBS Managers.
• Ulster Bank – Design and delivery of Coaching in a Branch Sales Environment covering attitudes towards coaching, GROW model, coaching and communication, appreciative enquiry, identifying building blocks for coaching, performance management and coaching, behaviours and performance, practical coaching scenario’s
• NatWest – Delivery of Lending & Protection workshop covering borrowing review interviews, effective questioning, objection handling, summarising needs, gaining commitment, presenting recommendations and closing sale techniques.
• Alliance & Leicester – IFA annual assessment of competency for authorisation (on-going)
• Barclay’s Training & Competency Resourceing – Marking of Annual Competency Testing (FPC standard)
• Royal Bank of Scotland – Assessment of IFA’s during Foundation Programme covering skills practice of Fact-finding & Presenting Solutions, identifying individual weak areas and coaching individuals in preparation for formal assessment, completion of assessment by role-play, formulating report for individual feedback.
• Wesleyan Financial Services Group – Delivery of change of working practices programme covering Appointment making, Fact-finding, Analysing Needs, Presenting Solutions, Business Processing & Servicing, using Customer Data System, assessment of individuals at each stage of course by role-play.
• AON Ltd. – Design and delivery of Supervisor training for FSA Regulation covering Training & Competence requirements, coaching, giving/receiving feedback, 1x1 meetings, communication skills, interviewing skills, observation skills, presentation skills.
• Britannia Building Society – Delivery of Sales Excellence programme covering 7 steps to selling, customer buying cycle, objection handling, in-bound/out-bound telephone techniques, attributes/skills and behaviours required in sales environments, communication skills, diary management and development of personal development planning.
• JobCentre+ - Delivery of Coaching & Feedback Workshops covering what coaching is, how to coach, processes and standards for coaching framework. Giving and receiving feedback impact, skills and techniques required. Facilitation of group activities.
• Lloyds TSB – Delivery of Privilege Manager workshop covering high level interpersonal skills, interview structure, telephone techniques, presentation skills, 1x1 Meetings preparation and delivery, time management & personal organisation
• Australia National Bank –Assessment of managers and sales staff in application of Tailored Financial Solutions Programme by role-play and written tests.
• Bradford & Bingley – Sales Excellence Programme – assessment of managers and sales staff in application of new sales process by means of role-play.
• Corby Business Development Programme - Designed and delivered workshops covering tax/insurance requirements for self-employed, self-management, how to develop personal and business effectiveness.
• Co-Operative Insurance Services – Delivered Mortgage Advice Qualification Workshop and FPC3 workshop
• Department of Work and Pensions – Delivered Local Service Co-ordinator course covering a range of communication/interpersonal skills. Delivered Managing Absence course for team leaders/supervisors and New Beginnings course covering managing change, team working, coaching, mentoring, communication and influencing skills.
• Lifesearch Direct – Designed and delivered Financial Planning Certificate 1 & 2 courses to call-centre staff.
• Mid-Cheshire College – Designed and delivered Sales skills Promotion workshop to further education lecturers
• University for Industry – Provided coaching and facilitation services at national conference.
• Britannic Assurance – Conducted Manager Assessments via role-plays covering - Training Presentation Skills, Analysing Management Information, Interviewing Skills, and Coaching and feedback techniques. Designed Financial Planning Certificate Training Workshops
• MBW Training Services – Designed and delivered training courses covering a wide range of communication skills including Team Building, Stress Management, Assertiveness, Interview Techniques, Job Application Form & CV completion.
Completed Company Training Needs Analysis that led to introduction and delivery of Management Development Training/Coaching Project for senior and department managers of MBW.
• Dept. Health – Conference 2001 – Provided facilitation services at national conference for workshop presenters/conference speakers.
• Cemap1/Cemap Bridge Revision courses delivered for Abbey National – Delivered both courses to call centre staff at various locations throughout the UK
• Presentation Skills Workshop Thomas Cook – Designed training course for Presentation Skills workshop aimed at middle management.
• NHS Presentation Skills Coaching workshops – Facilitated the design and workshop delivery for NHS Managers responsible for workshops at NHS National Conference.

Contract to deliver Management Development worshops for newly appointed Managers/Supervisors.