| Rating: |
| |
| Hourly Rate: | £80.00 | |
| Available From: | Now | |
| Overview: | I am an experienced customer experience specialist, focusing on callcentre environments using a 'sales through service' ethos I offer a range of services around customer experience and sales performance improvement including customer and staff satisfaction surveys. My day rate is £500 | |
 : Hourly rate shown includes a discount of 10% for registered charities. |
| I am known for straight talking and for simplifying complicated issues to find a common sense solution. I am creative in my approach to problem solving and employee engagement and enjoy coming up with new ideas. I have strategic marketing experience, hands on marketing experience and I am familiar with most CRM software packages in addition to a reasonable working knowledge of Adobe in Design, photoshop, Excel, Word and Powerpoint.Seeing the ‘wood from the trees’ is my speciality.Currently working as Group Head of Customer Experience for a FTSE100 company, I have more than fifteen years experience in B2B sales, marketing, account management and customer service. I am intelligent and resourceful and highly self motivated. Making a name for myself within such a large organisation is an achievement in itself and I enjoy my work immensely and take on every challenge with passion, energy and enthusiasm. I have achieved a great deal since joining xxxxxxx, including project managing a test group of front line agents to achieve improvements in all key metrics, including sales performance, customer satisfaction, AHT and repeat contacts.. |
(ongoing)
(ongoing)
(Sep 1986 to Jul 1992)
GCSE Maths, English Literature, English Language, French, Geography, Latin, Biology, Chemistry and Physics.
A-Level Biology and French
Currently studying with the CIM for a Post Graduate Professional Marketing Diploma covering strategic planning, managing marketing performance and analysis and evaluation.
Categories
Skills
Categories
Skills
Categories
Skills
Categories
Skills