CV

Client Servicing:

• Management & delivery of client activity, ensuring full client delight.
• Regular review of all activity from both an operational and financial perspective.
• Maintain, enhance & develop client relationships.
• Identify business development opportunities and extend the services provided.
• Commercial accountability for gross margin from all activity undertaken by company.

Business Development:

• Implementation and maintenance of customer contact strategy & database.
• Creating new business leads/opportunities.
• Preparing detailed proposal documents and costings / budgets.
• Leading the tender & pitch process with face to face and electronic pitch presentations.
• Winning new business.

Operations & Logistics

• Overall responsibility for the operations department.
• Recruitment, training, briefing, motivation of field operatives and managers.
• Maintenance and development of on line field registration systems.
• Management of 9 Regional Managers responsible for tactical staffing and database.
• Continual improvement of the quality of field operatives and managers.
• Regional and team manager training and development.
• Ensuring high quality field implementation.
• Responsible for design, structure, development, implementation & maintenance of in house web based reporting systems.
• Ensure head office departments of warehousing & distribution, client servicing, IT and reporting, operations and finance work efficiently and cohesively.

Employment History