Retained by a global Telecommunications client in Stockholm, reporting to CIO and CMO where I have assisted with a complex programme of business transformation. This completed recently and a successful outcome was secured.

Mark joined IBM to form a new CRM Practice, centred on Siebel and associated CRM Alliances. The practice grew to more than 100 practitioners and enjoyed notable success. The role encompassed end-to-end account management, taking accounts from initial contact through to programme delivery. I was also asked to assist IBM practices and their clients globally, with work conducted in India, Israel, France, South Africa, Central Europe and Nordics. This role required the following skill sets:

• Account development
Very comfortable engaging in executive level discussions to develop successful delivery partnerships, helping to shape vision and strategy, generating strong relationships and taking concepts through to successful delivery.

• Business transformation
Highly developed skills in the deployment of business led transformation programmes, with the ability to assist organisations to translate concept and vision into valid change programmes. An expert in applying business process re-engineering and new technology.

• CRM strategy and design
A trusted subject matter expert in the CRM arena, with the rare ability to identify the underpinning success factors of very diverse and complex scenarios, and distil these factors into profitable and robust deployments.

• Programme Direction
Excellent delivery skills in overseeing proficient and effective end-to-end delivery of Business Transformation and associated technology deployments. Strong communication and motivational skills, and a determination to succeed has to date ensured that all my programmes are successful.

Account responsibility
I will be delighted to provide a full history of engagements along with personal referees from appropriate accounts. In both sales development and subsequent delivery roles, the portfolio of accounts under my direction has included: (Not Diclosed without agreement)