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Printer friendly ]Seller 294505 - London, UK
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| Hourly Rate: | £26.39 | |
| Available From: | Now | |
| Overview: | Training & Development; Assessment; Motivation; Airline Industry; Customer Service; Theatre/TV; Management; Auctioneering; Hospitality; Creative writing; Catering; Quality Improvement. | |
 : Hourly rate shown includes a discount of 5% for registered charities. |
CV | 
SkillsCV
| Trainer - 12 years; Theatre - 10 years; Airline Industry - 10 years; Management/Supervisory - 20 years; Auctioneering - 9 years |
Employment History
(Apr 2007 to Oct 2008)
Performance Manager/Trainer
London• Maintaining QI standards required by OFSTED and FAM
• Identifying potential new business opportunities
• Supervision of staff and reviewing performance
• Reviewing staff caseloads
• Building and maintaining effective relationships with Jobcentre Plus and other external partnerships
• Setting and meeting agreed targets
• Problem solving, planning and prioritising day to day delivery of provision
• Maintaining contractual requirements
• Delivery of training modules for clients
• Setting Action Plans and conducting reviews
• Working with other team members to ensure smooth running of programme
• Using effective job search techniques with clients
• Other duties as required
(Apr 2000 to Mar 2005)
Manager
Australia• Staff training (Including the writing of staff procedures handbook)
• Providing excellent customer service
• Resolving customer complaints
• Staff recruitment /Training
• Weekly/monthly profit reports
• Promotions and design of advertising material
• Computer literate – daily use of MS Office Applications, internet, 3D graphic and Photo Shop applications
• Servicing Client Loan Accounts
• Performing credit checks and providing line of credit
• Company Quality Auditor
Implemented staff procedures handbook to unify and update work practises between branches. Detailing all job descriptions, streamlining and updating all processes, thus improving the mechanics of the business and realising increased efficiency.
(May 1995 to Dec 2000)
Actor
Spotz Casting, AustraliaVarious Acting roles for film; television, theatre.
(Sep 1985 to Apr 1995)
Flight Attendant/On-line Trainer
ANSETT AIRLINES, Australia• Co-ordination and delivery of in-flight service (all classes)
• Customer care (including special needs passengers)
• Performance reviews and reports
• Application of aviation medicine and first aid
• In-flight briefing of service
• Implementation of emergency procedures (when needed)
On-Line Trainer duties
Training and Assessment of Trainee Flight Attendants in the areas of:
• Customer service and delivery
• Emergency equipment operation and locations
• Emergency procedure knowledge
• Grooming standards
• Aviation medicine/First aid procedures and knowledge
• Customer Service delivery (in line with First Class standards
Education
(Oct 2003 to Mar 2005)
T.A.F.E.
• NVQ Level III – Business Management - Current
• Certificate IV in Business (Front Line Management) BSB41004
Completed March 2005 – recognized certification towards a Diploma in Business, covering all aspects of Front Line Management including: Staff training; H & S; Customer Service delivery; Performance reviews; Budgeting.
• Certificate IV (Level II) in Workplace Training & Assessment
Qualification to allow me to train and assess staff, on an individual basis in the workplace, or on a group basis
Categories & Skills
Catering & Hospitality
Categories
HR/Training & Development
Categories
Skills
- Career Development (Training & Development)
- Coaching & Mentoring (Training & Development)
- Delivery (Training)
- Training (Training & Development)
Media & Creative
Categories
Skills
- Creative Writing (Writing)
- CVs (Writing)
- Entertainment (Specialism)
- International (Specialism)
- Marine (Specialism)
- Motorbike (Specialism)
- Specialism
- Travel (Specialism)
