Interim role managing a team of programme managers and their portfolio of broadband networks and telephony projects.
Delivered 20 projects improving the quality of Sky’s network and their customer’s experience, alongside significant cost savings

Responsible for:

Software Roadmap of Releases and Resource Planning
o Programme chart with updated milestone status of every release
o Product pipeline facilitation and concurrent release planning
o Engineering & QA resource plan at individual activity assignment level
o Summary reports and metrics

Reporting and Managing Projects
o Chairing weekly Change Control Board meetings involving all stakeholders
o Providing Executive project status reports with RAG indicators, risks, issues and actions and associated product metrics dashboard

Process Improvement
o CMMI Appraisal and action plan
o Milestone Reviews facilitated for each release project
o Requirements tracking process and tools in use
o Audits and Reviews of both Product and Professional Services processes

Organisational Development
o Yearly leadership team 2 day conferences
o Recruitment of Project and Department Managers
o Coaching and deputising for managers, as required

Interim Program Office Manager for the Telephony Appliances Division
Established a program management function, providing staffing, active management and information on project performance of the whole telephony programme, involving development of IP telephony hardware and communications software.

Developed programme processes for project planning & tracking, quality assurance, change management, risk & issue resolution and reporting.

To support the portfolio planning process, I developed a scenario modelling tool which enabled Product Management to evaluate candidate products against agreed selection criteria and optimise release schedules by comparing revenues and benefits with available resources.

Led various IT and process improvement projects enabling improvements in theatre utilisation and outpatients waiting times.

Led teams responsible for deliverying the Duality "Always On" push email software for mobile devices.

Operations Director, Network Management (1999-2001)
Led a team of 20 staff, providing software development services for delivery of market leading network-planning software into the wireless telecoms market. As member of the senior management team, contributed to product & service planning strategy and rollout.
Recruited staff and strategic partners for CRM solution portfolio, including consultancies, applications and platform providers. Managed EMEA market development programme.

Project Office & Operations Manager (1996-1998)
Managed a team of project managers and the delivery programme of product development, on-site consultancy, IT systems and business process projects.
Developed partnerships with technology partners, including market leaders in Database Management, Statistical Processing and Geographical Information Systems.

Project Manager (1994-1996)
Delivered a portfolio of object orientated software development projects, from requirements analysis to customer approval. Managed major Telecoms accounts.

Managed a multi-million pound portfolio of broadcast projects, from customer enquiry, quotation and contract negotiation to successful implementation at sites worldwide. Projects included Satellite digital broadcast centre for BSB (now BSKYB) in London, BBC major regional studios in Manchester, ITV studios in Scotland, Northern Ireland, TV and radio studios in France, Belgium, Switzerland, Israel, Malaysia