Education

St Paul's RC HIGH SCHOOL

Address: Firbank Road, Newall Green, Manchester, M23 2YS

Dates: September 1996 - June 2001

Qualifications (GCSE Level):

ManchesterCity College- Fielden Park

Address: Fielden Park Centre, Barlow Moor RD, West Didsbury, M20

Dates: September 2001 - May 2002

Qualifications:

Work Experience

First Engineering Ltd, Signalling & Control - Manchester

Dates: 17 ^th November 2005 - Ongoing

Details: Administrator / Receptionist

Duties:

• Assisting all Senior Project Management/Management/Project Manager's and QS's with ad hoc tasks and duties as and when required.
• Typing up of Monthly DBR Reports, Weekly Progress Reports, Monthly Project Reports, Tenders, Safety Brief's and General correspondence
• All administrative duties in regards to distribution of any drawings and documentation.
• Organising presentation materials for First Engineering - Signalling & Control Department's Overview.
• Collating weekly timesheet information for all North West First Engineering staff and then allocating hours to relevant jobs by inputting information into the in-house operating system.
• Collating weekly timesheets for testers in the North West and analyzing all Overtime & Absence.
• Diary Management - scheduling appointments/meetings on behalf of Management and collating all Management's movements for the following week.
• Collation of diaries and Weekly Movements for all staff in the North West region.
• Producing Summaries and Reports for Senior Management of all spending and costs for SWGPA jobs.
• Collation and processing of all Staff Expenses and Credit Card/Purchase Card receipts & invoices for First Engineering North West staff.
• Booking Travel, Accommodation and Conference facilities as and when required.
• Ordering of all Office Supplies.
• To manage all Administration in regards to Petty Cash for Head Office, Manchester.
• Control of all Administration in regards to Annual Leave for all Senior Management, Management and Agency staff in the North West area.
• Creating Requisitions/orders of goods, Inputting Purchase Orders and Goods receipting items once received using First Engineering's in house operating system - IFS.
• Creating Organization Charts & Flowcharts using Visio as and when required
• Working on a busy front of house reception desk - meeting and greeting clients and providing first class client hospitality.
• Ordering of buffets & refreshments for meetings and providing general hospitality.
• Handling incoming telephone calls, answering in a professional and courteous manner, taking accurate messages and transferring calls to the appropriate person or department

Rathbone Training - Manchester

Dates: 1 ^st June 2005 - 14 ^th August 2005

Details: Personnel Administrator

Duties:

· Assisting the acting Head of Personnel & Regional Personnel Officers with A

· Preparation & Issuing of documents & letters regarding HR

· Maintaining Diary Management for Health & Safety Officers, Regional Personnel Officer's and acting Head of Personnel

· Maintaining all incoming and outgoing personnel post

· Booking travel arrangements when needed

· Sending out Application Packs and relevant information & letters for recruitment

· Handling, processing and maintaining all internal and external recruitment for all Rathbone offices across the UK.

· Liaising with advertising agency regarding art work for advertisements and booking vacancies

· Booking all training for Rathbone Training, producing attendance lists and evaluation forms.

· Sending out joining instructions to trainees

· Maintaining all course feedback from trainees

· Maintaining all Holiday's for Regional Personnel Officer's, Director's, Managers and staff in Head Office, Manchester

· Writing to Medical Centres to request relevant documentation

· Ensuring accurate attendance & HR Records are maintained

· Handling all incoming invoices

· Handling all paperwork for leavers and those who have been made redundant

· Maintaining Staff records

· General filing and queries

NHS, Medical Staffing - Manchester Royal Infirmary

Dates: 1 ^st April 2005 - 22 ^nd April 2005

Details: Medical Staffing Administrator

Duties:

· Maintaining all incoming and outgoing post

· Assisting Head of Medical Staffing and Medical Staffing Managers and staff at MRI with general Administration work

· Maintaining all Holiday's for consultants and Medical Staffing staff

· Handling all training that Consultants will be attending and sending out relevant paperwork & creating attendance lists.

· Authorising extra work and maintaining paperwork for Consultants

· Handling all paperwork regarding training (both UK and Overseas) for Consultants

· Handling any queries

· Sending out Application Packs and relevant information & letters for recruitment

· Handling all incoming invoices

· General filing and queries

OFSTED (Early Years) - Manchester

Dates: 4 ^th October 2004 - 29 ^th March 2005

Details: General Clerk

Duties:

· Assisting the 'File Management' team to create a new filing operation within OFSTED Early Years

· Handling any customer queries and updating their files accordingly

· Updating client CRB clearance's on the in-house system and sending out a clearance covering letter

· Processing client application forms on the 'Staff Clearance' team regarding day-care staff

· Photocopying & maintaining documents for dissemination/circulation

· Ensuring that the data recorded on the application forms are entered onto the specific database completely and accurately

First National Bank - Manchester

Dates: 20 ^th September - 24 ^th September 2004 (1 Week, Temp Role)

Details: Administrator

Duties:

· Processing application forms regarding home improvement loans onto an in house operating system

· Telephoning clients regarding answers to home improvement loan requests

· Creating and maintaining an efficient & practical filing operation

· Handling any customer queries and updating their files accordingly

· Maintaining adequate records & keeping an up-to-date filing system

· Updating customer details onto the database to improve information quality

· Ensuring that the data recorded on the application forms are entered onto the specific database completely and accurately

National Savings & Investments - Blackpool

Dates: May 9th 2004 - August 14th 2004

Details: Data Input Clerk / Administrator

Duties:

· Processing application forms/sales regarding NS&I Premium Bonds onto the in-house operating system Thaler.

· Identifying different application forms and dealing with them appropriately

· Maintaining adequate records & keeping an up-to-date filing system

· Dealing with any customer repay requests by updating the in-house system, changing the customer details and then sending out relevant information with a covering letter

· Photocopying & maintaining documents for dissemination/circulation

· Handling any customer queries and updating their files accordingly

· Updating customer details onto the database to improve information quality

· Ensuring that the data recorded on the application forms are entered onto the specific database completely and accurately

· Ensuring that appropriate security measures are taken to prevent unauthorised access to data, in accordance with the Data Protection Act

Superdrug Stores

Dates: October 2003 - April 2004

Details: Sales Assistant

Duties:

· Advising customers on selections, price and use & care of products available

· Aiming to encourage customers to buy goods & to return in the future

· Operating computerised cash registers & accepting various payments

· Packaging goods if needed

· Assisting to keep the store tidy & attractive

· Product replenishment & displaying

· Awareness of Health, Safety & Welfare issues & practices

· Participating in stock taking if needed

Mitie Cleaning

Dates: October 2002 - August 2003

Details: Commercial & Industrial Cleaner (Based at St. Ambrose College - Hale Barns)

Duties:

· Cleaning of Offices, School & College

· Ensuring all supplies were maintained and replenished

· Reporting any problems that occurred

· Use of Industrial Cleaning Machinery

· Sanitation of equipment when needed

· Ensuring all machinery is stored and prepared in accordance with Health and Safety regulations.

Northern Contract Cleaning

Dates: January - October 2002

Details: Domestic & Industrial Cleaner (Based at St. Ambrose College - Hale Barns)

Duties are same as above

Thomas Cook Travel Agency

Dates: 28 ^th June - 7 ^th July 2000

Details: Travel Agent (Schooling Work Experience)

Duties:

· Assisting both Customers & Full Time Travel Consultants

· Checking Data/Information & Processing Tickets

· Reserving Hotels & Booking Car Rentals for various Clients

· Assisting Customers with Information and attending to any needs

· Responding to any Customer Request

· Learning In-House Computer Programmes

· Replenishing Brochures

· Handling Monies & Currency

· Helping with Advertisements & any last minute Offers

Other Skills

· Computer literate with good knowledge of operating systems including Windows '95, '98, M.E & Windows X.P

· Familiar with applications including Microsoft Word, Excel, Access, PowerPoint, Visio, Outlook, E-Mailing including Lotus Notes, Internet & various Photoshop's

· Competent with In-House Operating systems - Thaler and IFS.

· Holds a fast and accurate typing skill

· Is able to function effectively under pressure

· Holds a confident telephone manner

· Efficient organisational & interpersonal skills

· Responds quickly to a new plan or task

· Uses initiative effectively