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HomeSales and Customer Service
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Freelance Sales and Customer Service Manchester

Sales and Customer Service

Rating:Unrated (New)
Hourly Rate:
Available From:
Seller ID: 287322

[ Top | CV | Skills ]

CV

CURRICULUM VITAE

QUALIFICATIONS: 8 CSE's including English and Mathematics

WP PACKAGES: Microsoft Word, Excel, Basic PowerPoint, Basic Access, Lotus Notes, Email and Internet

PERSONAL PROFILE:

An individual who is results-driven and performance centred in his working philosophy. By instinct, quiet thoughtful and methodical, though this can belie his energy commitment and determination to drive himself to fully work to his capabilities.

KEY SKILLS:

▪ Mathematically competent with an ability to solve problems.

▪ Communicate well at all levels.

▪ Accuracy with a high attention to detail.

▪ Ability to negotiate, build and maintain important relationships.

▪ Team player, able to work on own initiative.

▪ Fully computer literate, using Excel spreadsheets & Word documents in a variety of applications. Write reports (queries) as demanded.

(2 - Jess Greenway)

CAREER HISTORY:

Apr 2004 - Nov 2005RBS Insurance - Direct Line

Sales & Customer Service Representative

ˇ Working in a busy call centre environment

ˇ Extensive client liaison dealing with queries and enquiries

ˇ Handling complaints and resolving them

ˇ Point of contact for new and existing clients

ˇ Create and maintain policies

ˇ Informing customers of new and existing company products

ˇ Data Input - alpha numerical information onto the database

ˇ Providing support to his work colleagues

ˇ Maintaining confidentiality at all times

ˇ Updating and maintaining client records

ˇ General administration - filing, faxing and photocopying

Reason for Leaving: Want to use material / stock control experience

Jan 2004 - Mar 2004 Evolution Employment Agy.

Material Controller

▪ Working for Ingersoll Rand Czech Republic. Training replacement.

Reason for Leaving: Contract expired.

Dec 1975 - Dec 2003 Ingersoll Rand Company Limited

Material Controller 2003 to 2004

▪ Continue in role as Senior Material Controller. 1 week per month based in Czech Republic.

▪ Advise Czech colleagues, Czech management & Operations manager on parts.

▪ Train replacement.

Senior Material Controller 1996 to 2003

▪ Using Kanban / Faxban System

ˇ Monitor Introduction of all parts from engineering release to the supplier base and solving problems

ˇ Working closely with buyers to introduce new suppliers, phase out old ones.

ˇ Raising and faxing purchase orders as and when required.

ˇ Check suppliers can meet required delivery dates, when confirmation for orders are not received

ˇ Ensure requisitions are turned into purchase orders, ensuring on time deliveries.

ˇ Assisting in stock audits as and when required

ˇ Calculate proposed batch and required response times. In light of existing agreements.

ˇ Updating suppliers with revised demands due to BOM changes - introducing new products and phasing out the old products.

ˇ Attending Integrated Production Team meetings to ensure changes are implemented smoothly

ˇ Updating change procedures in line with the introduction of Demand Flow

ˇ Assigning implementation dates to all engineering changes after liaising with engineering, marketing, suppliers and production

ˇ Tabulate the cost implications of each engineering change and prepare a monthly financial report and also monthly stock report against all the effected parts/changes

ˇ Recording all effected parts within the computing system in accordance with the stipulated process map

ˇ Phase out plans for all production models where marketing decide that model is to be withdrawn

ˇ Ensuring all parts are purchased at the correct revision level

Material Controller 1992 - 1996

ˇ Review output of MRP system.

ˇ Ensure latest planning % incorporated.

ˇ Chasing, postpone parts as the business demands change - ensuring suppliers are aware of priorities

ˇ Material control contract for introduction of computerised engineering system

Production Controller (1991-1992)

ˇ Maintaining a daily production plan ensuring production targets were met

ˇ Extensive liaison with material control and machine shop to ensure material available

ˇ Ensure testable/shippable machines met customer requirements when coming off the production line

Material Controller 1986 - 1991

ˇ Input production plan into Material Requirement Planning system.

Material Scheduler Planner (1979 - 1986)

ˇ Entered orders on the system and issued schedules

ˇ Negotiated deliveries to ensure correct parts on assembly for production

ˇ Manually scheduling raw material, castings and bar stock, using the production plan

ˇ Updating and maintaining stock records using the kardex system

Commercial Trainee (1975 - 1978)

ˇ General administration - filing and photocopying

Reason for Leaving: Redundancy

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