• Approached by a private consultancy to work with them on a freelance basis, to help establish their Sales team structure / HR & L&D processes and all-round best practice
• To conduct a feasibility study into whether their product & service offering was viable within the Financial Services market
• To assist my client with introducing their products and services (BPO/RPO/MTS) into the Financial Services sector via my network of contacts

• Head-Hunted from KnowledgePool Group Ltd
• Responsible for a portfolio of ‘High Value’ Customer Accounts in order to increase revenue and improve service through building existing ‘product sales’ business into Managed Training Services
• Europe-wide remit
• Additionally functioning across the group as a Solutions Architect to recover existing accounts which have fallen into service failure.
• Implementing and re-engineering processes to enable faster and smoother transactional services within Business As Usual (BAU) activities to allow stakeholders to focus on their Learning requirements and needs
• Responsibility for managing all members of the Account Teams within my portfolio (20 team members)
• Successfully increased revenue for the companies largest Telco client by over 200% within 3 months
• Successfully recovered a ‘failed’ managed service client (one of the worlds largest Investment Banks) from a forced tender situation
• Successfully designed a global managed service for one of the worlds largest Mobile Phone Manufacturers, resulting in global contract award
• Industry sectors: Financial Services (Investment Banking) & Telco

• ‘Head-hunted’ from the Capita Group to sell BPO - Learning Services to Financial, Legal & Professional Service companies
• Services include: LMS, TNA, Solution Consultancy, Managed Learning Services, Evaluation, ROI, Programmes and Delivery services
• International remit
• Reporting to the Chief Executive Officer
• Responsibility for winning the firms largest Managed Service contract with the world’s largest Investment Bank (worth approx. £15M) – also resonsible for contract extension into northern USA and Asiapac
• Strategic consultancy role with clients to design the best solution to meet their needs – allowing them to see their L&D function as a business in its own right
• Heavily focussed on Relationships
• Responsibility for managing on-site / off-site client delivery teams and overall commercial responsibility with clients
• Close working relationships with Client HR, L&D and Procurement departments
• Extensive Bid & Proposal writing experience
• Working with the Marketing team, organising Client Speaker events, Press Releases and networking functions
• Industry sectors: Financial Services (Investment Banking) / Telco / Pharmaceutical

• Remit to sell Business Process Out-sourcing solutions to Central Government dept’s
• Services include Full Cycle Recruitment, Change Process Consulting and Business Psychology (Assessment) services
• Reporting to the Commercial Director
• Responsibility for overseeing (and winning) a two year extension deal for Transport for London “Congestion Charge” scheme. Estimated £18mil. revenue
• Responsibility for the development and performance of 4 Business Development Managers (including KPI targets and personal development) across 3 sites
• Full P & L responsibility for 2 profit centres
• Business unit revenue in excess of £25M per annum
• Strategic consultancy with major client bases to improve process and change management programs
• Responsibility for National & Regional weekly sales meetings with Business unit Managers and acting as an objective ‘sounding board’ for new ideas on ways to move business forward
• Building strong relationships with internal and external customers alike to achieve desired results
• Taking a ‘hands-on’ approach with service delivery when needed to ensure deadlines are met and SLA’s are adhered to
• Problem solving and complaint handling responsibility
• Ensuring a positive ‘can-do’ attitude is adopted to maximize colleague & customer motivation
• Taking full ownership of any problematic issues arising (internal & external) to ensure customer ‘buy-in’ trust in finding resolutions
• Responsibility for project & business model solution design & implementation within Financial Services and Investment Banking, from ‘cradle to grave’
• Operating through close internal relations with HR & Line Managers to concentrate on defining efficient process design and effective expenditure control, relating to all aspects of Resourcing & HR
• Tender/Proposal writing supervision
• Third Party Supplier performance reviews, analysis and PSL formation and management
• Effective management of on-site personnel and maximising on their development
• Responsibility for development of 2 Business Development executives
• Conducting Appraisals, Promotion boards and disciplinary situations

• Establishing & managing SLA’s, and implementing procedures to ‘streamline’ client Resourcing issues
• Implementing & controlling E-technologies
• Taking co-ordination responsibility for several key personnel
• Full P&L responsibility & reporting to the Managing Director.
• Taking an intensive, strategic advisory role within the company in order to help reduce client recruitment spend, reduce ‘time to hire’ & increase candidate quality and staff retention
• Responsibility for regular review meetings with the Managing Director
• Designing & facilitating Candidate Assessment Centres, including the evaluation of psychometric resources
• Conducting competency based interviews
• Vertical expansion through increasing Clients’ Brand awareness to potential Direct Applicants
• Vertical Business Development expansion through a number of Client relationships
• Focussing on Candidate & Client to streamline the recruitment process for both parties
• Interviewing candidates for positions in the Medical/Pharmaceutical/Devices sector at middle to senior levels
Taking responsibility for the performance of 8 regionally based consultants & their training and development