Seller 283472

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Seller 283472 - Edinburgh, Lothian, UK

Rating:

Unrated (New)

Hourly Rate:

£30.00

Available From:

Now

Overview:

An enthusiastic and dedicated professional combining a strong background in project management at a senior level with excellent customer relationship and IT management skills and experience.

: Hourly rate shown includes a discount of 10% for registered charities.

[ Top | CV | Skills ]

CV

Proven in the delivery of high value projects in adherence with Prince2 methodologies. Quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. Able to work well on own initiative and to demonstrate the highest levels of motivation and organisation required to achieve objectives and meet tight deadlines. Possesses excellent interpersonal skills and can communicate concisely at all levels. A natural leader who enjoys being part of, as well as leading and directing, a successful and productive team

Employment History

(2006 & ongoing)

Director

• Overseeing all aspects of the operational and financial management of an IT services outsourcing company
• Securing and retaining a diverse client base of medium to large European clients including RE/MAX, City of Edinburgh Council and BSkyB
• Ownership of a number of key infrastructure projects with budgets of circa £1-3million involving responsibility for defining project scope and risk, resource, quality and budget management and control
• Utilising strong project management skills to ensure the timely and successful completion of the entire project life cycle
• Providing a high level of leadership and direction to staff to ensure full delivery of all company objectives and targets

(2004 to 2006)

Project Manager

• Primarily focused on the preparation of a British Gas Customer Management Directorate to facilitate the delivery of a Centrica Standard Desktop Programme
• Accountable for standardising the existing IT infrastructure across 11 contact centres including all applications and operating systems as utilised by 14,000 users
• Undertaking additional responsibility for all Voice Automation services involving responsibility for the sourcing, procurement and role out of an interactive voice response system across 30 IVR platforms
• Overseeing all aspects of change management in order to facilitate the smooth introduction of new processes and systems
• Heading local and remote project management teams to ensure full delivery of all project requirements
• Orchestrating a number of system upgrades including WIN2003 active directory, Citrix and Altris
• Conducting a comprehensive review of 75k applications and subsequently streamlining the to 1.5k with no detrimental effect to the business
• Ensuring all technical activities are performed in accordance with organisational objectives
• Maintaining strong communication links throughout all areas of accountability, ensuring the timely flow of information to relevant personnel regarding the status of the project
• Developing productive working relationships with internal and external suppliers and customers
• Identifying potential programme risks and developing and implementing viable solutions
• Ensuring the timely resolution to any occurring issues, escalating issues to the programme board where necessary
• Accountable for the development and definition of model office, field trial and user acceptant testing standards and best practices
• Personally responsible for the creation of a user training programme
• Developing a disaster recovery and business continuity plan and creating and delivering a support model
• Ensuring all vendor activity is performed in strict compliance with service level agreements
• Responsibility for managing both support and development lead project teams, through coaching and continual performance management

(1999 to 2006)

(2003 to 2004)

Project Manager

Business Change

Ownership of all change management and related management information processes involving accountability for the presentation of key information to the senior management team via various written and aural media
• Maintaining productive working partnerships with the information system and project delivery teams

• Overseeing all aspects of the project delivery process from initial planning through to the monitoring and completion of key project milestones, identifying and highlighting any occurring discrepancies to the original project plans and acting accordingly
• Maintaining a high level of risk management through the co-ordination of risk workshops
• Summarising all project data into a concise report for subsequent presentation to key stakeholders
• Liaising with internal customers and external suppliers regarding the purchase of call centre equipment and installation services
• Overseeing a highly successful contact centre relocation, ensuring minimal service disruption and downtime
• Accountable for the installation of Genesys CTI toolbar to 2k users and rollout of SAP HR and finance

(2001 to 2003)

Intranet Development Manager

• Responsible for the operational management of the British Gas intranet system house.co.uk comprising of in excess of 1000 pages
• Integral to the development of all change processes and a management information delivery strategy

(1999 to 2001)

Resource Analyst

• Playing an active role within the resource planning department with responsibility for the planning and scheduling of all staff resources
• Maximising staff productivity levels through ongoing performance monitoring, analysis and review
• Seconded to the Customer Support intranet project

(1997 to 1999)

Management Trainee

CWS Ltd

• Accountable for the operational and financial management of a retail outlet with a weekly sales turnover of £100k

Professional Qualifications

HND: Computer Support (1998)
2 Higher Grades: Computing Studies & English (1997)
8 Standard Grades: Including English & Mathematics (1996)

PROFESSIONAL QUALIFICATIONS & MEMBERSHIPS

• Change First Leader
• Equal Opportunities Recruitment
• Geneva – Leadership
• Geneva – Managing Change
• HSE First Aid at Work
• Member of the British Computer Society
• Prince2 Practitioner

KEY I.T. SKILLS

• Altiris
• Avaya Telephony Management
• Business Objects
• Genesys Call Routing
• HP Openview Service Desk
• Java
• Lotus Domino
• Macromedia Dreamweaver
• Microsoft FrontPage
• Microsoft Office 2000 Suite
• Microsoft Office 2003 Suite

• Microsoft Project 2003
• Microsoft SharePoint
• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2003 Server
• Nimbus
• Oracle 8+
• Quest Management Tools
• SAP (Accounting & HR)
• SAP (Customer Billing)
• Siebel CRM
• XML

[ Top | CV | Skills ]

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Seller 283472 - Edinburgh, Lothian, UK

CV

Employment History

Director

Project Manager

Project Manager

Intranet Development Manager

Resource Analyst

Management Trainee

Professional Qualifications

KEY I.T. SKILLS

Categories & Skills

IT & Internet

Management Consultancy

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Freelancers: (Sellers)

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