Director of an interim management and consulting business with blue-chip clients in Telecoms, Utilities and the Public Sector. Organisations worked with and achievements are listed below:
• Ministry of Defence – Deputy Programme Manager – [2008] – Currently managing 17 business improvement projects, within a major business change programme.
• Department of Work & Pensions – Deputy Programme Manager – [2008] – Provided project management support on a major pensions programme; leading a project comprised of 60 Policy staff and also providing strategic assistance to the programme director, including setting up the programme management office (PMO).
• BT plc. – Senior Business Programme Consultant – [2007] - Reviewed the performance and profitability of a major public sector network outsourcing programme within BT Global Services. Developed recommendations for improvement initiatives with benefits of £10m, mostly through improving the effectiveness of the PMO, particularly its mission, scope and reporting outputs.
• Home Office – Project Manager – [2006] - Provided Project Management services on a £500m national security systems programme. Cyclamen was a joint Home Office/HM Revenue & Customs programme for the introduction of detection systems at ports for smuggled radiological and nuclear material. Led the infrastructure and equipment installation at 6 ports [90 staff], which involved senior level stakeholder management and trial management.
• Environment Agency – Business Change Programme Manager – [2005] - Led 4 project managers and accelerated a change programme with forecast benefits of £2m. Assignment extended to lead a project to review and improve the project and programme management capability and also analysed the effectiveness of the major external spend on consultants.
• Centrica plc. – Process & Change Manager – [2005] - Programme managed the establishment of a new Design Authority, achieving seamless knowledge transfer from Accenture to Centrica IT and business staff on a £400M business-critical IT programme.

• Department of Work & Pensions - Portfolio Management Consultant [2004] -Worked on the largest IT Transformation programme in Europe [c.£2bn a year] as part of a Cap Gemini Consulting led team; developed the Portfolio Management business processes and tools for DWP’s IT department transition to a World Class function. Worked closely with The Pension Service to further customise the processes for their specific needs.
• T-Mobile UK – Process Consultant – [2004] - Led 4 process improvement projects, focusing on Regulatory, Wholesale Products, Billing and Corporate Governance issues. Developed business process flows and documented them in ARIS.
• Scottish Water – Programme Manager – [2003] - Programme managed for the COO the launch of Scottish Water Solutions, an innovative 500 employee joint venture project delivery organisation between Scottish Water and 7 English Water companies and consultancy/ contractor suppliers. Ensured that the management team had full visibility of the launch programme’s progress, risks and issues.
• United Utilities plc. – Business Consultant – [2003] - Coached a general manager and his programme office team, to develop their tools and processes, to gain control over a £200m capital investment programme. Moved the team from merely reporting progress to actively influencing and managing the 20 project managers.

Nationwide is a leading Building Society.
• Led a 9-person project team to achieve annual efficiency improvements of over £200k within 4 months, through streamlined processes and radical new initiatives.

WorldCom [now Verizon] is a leading global Telecoms and Internet service provider. Positions held are listed below:

2001 - 2002 Senior Process Improvement Manager - Network Services Europe
Led cross-functional process development and improvement projects across the Network functions in Europe [ie. Network Services, Network Operations and Network Optimisation] for this major global Telecoms & Internet company {8,000 people across Europe}.
• Developed and implemented the Network Cost Optimisation business process
• Drove the definition and agreement of the key roles, interfaces, processes and Service Level Agreements [SLAs] between all the Network functions (which had been reorganised), to provide clarity and to promote efficient network development.

2000 - 2001 Senior Programme Manager - Network Synergy, Europe
Drove a programme of cross-functional projects across Europe, designed to improve the cost-effectiveness of the combined WorldCom and UUNET networks.
• Drove through cost savings in Germany, Austria and the Czech Republic worth over £8m.

1999 - 2000 Senior Business Process Consultant, Europe
Recruited to provide thought leadership and coaching for 6 Business Process teams, tasked with developing world class business processes for the European region of the UUNET business Internet Service Provider [ISP] part of global communications leader WorldCom.
• Led the development and implementation of the 3 key European Product Lifecycle processes. This enabled the Products function to plan and manage the further development of the portfolio of 2,000 Internet products.

1999 HOBSONS Plc., Cambridge
Hobsons is a leading UK publisher, owned by the Daily Mail Group.
Y2k Project Manager [Interim]
Recruited as an Interim Year 2000 IT Project Manager, for this leading Information and Education Publishing company; £25M turnover, part of the Daily Mail Group.
• Led a successful 11-month £1m business-critical Financial and Information Systems implementation project, based on a Sage Tetra CS/3 core, with c. 40% bespoke development.

Ionica was an innovative Telecoms start-up.

Internal business consultant, within an innovative Telecommunications start-up company. Led business-critical cross-functional process development and improvement projects.
• Managed a major Diagnostic & Repair process improvement project, forecast to deliver service reliability and efficiency gains of 40% or £1.6M annually.

Emerson is the US world leader in electric motor development and manufacture.
Divisional Marketing & Commercial Manager
Recruited to Switched Reluctance Drives Ltd., a recently acquired electric motor development company and the world leader in its technology; reported to the MD.
• Developed a new marketing, technology transfer and licensing strategy, presented it to the Emerson Board and implemented it internationally
• Negotiated long-term exclusive technology licensing deals with customers, worth £500k.

Dynamics, Stevenage and Bracknell
British Aerospace is a leading international Defence manufacturer.