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HomeDirector of Client Services, Head of PMO
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Freelance Director of Client Services, Head of PMO Surrey, UK

A Programme Director with excellent leadership, relationship management and client service delivery experience, all gained in challenging and dynamic, international environments.

Rating:Unrated (New)
Hourly Rate:£111.11
Available From:Now
Seller ID: 283402

[ Top | CV | Skills ]

CV

During my career leading programmes, consulting and sales teams, I have been successful in:
- Implementing processes, reporting and communication structures to deliver profitable, effective programmes
- Financial management against targets, business planning, budgeting, forecasting and monitoring
- Managing and developing multi-disciplined, multi-cultural teams to meet and exceed programme objectives
- Applying my communication and commercial experience to effectively manage stakeholders and clients

Energetic leader with the presence and ability to communicate, influence and lead people across all organisational levels.

KEY COMPETENCIES
- Programme Management
- Financial Management
- Client Service Delivery
- Business Development

Employment History

(Dec 2006 to Mar 2008)

Director of Client Services, Head of PMO

London Islington

Start up Microsoft Business Solutions Consultancy: Dynamics SL Project Accounting Implementation and Integration, Business Performance Optimisation. £1.5 million annual turnover.

Responsibilities:
- Developed strategy for and established the Project Management Office (PMO) servicing 10+ international clients including Swatch, BP, Celgene and Anite. Average project size £150k and duration 4-6 months.
- Reported to WPS MD, Member of the WPS Board and Shareholder
- Target first year of PMO infrastructure set up and staffing, repeatable client delivery capability
- Key Client Management – primarily FD’s, CFO’s and CIO’s. Complex stakeholder management.
- Financial Management of the business including Cash Flow, Revenue Forecast, Receivables, Suppliers
- Leadership, motivation and development of 7 consultancy staff
Key Achievements:
- Developed and implemented the PMO & client services delivery model including Resourcing (using Retain Resource Planning Tool), Project Standards (including comprehensive templates & MS SureStep Methodology), Risk Management, Change Control and Financial Management processes and MS CRM.
- Financial Management of the PMO, increased project profitability by 20% with minimal investment.
- Visibility of future earnings, cash flow and sales pipeline, none of which was in place previously.


(Sep 2004 to Nov 2006)

Interim Manager

Manchester and London

CLIENTS AND ROLES:

INTERIM PROJECT MANAGER, WPS CONSULTING
Project Management of British Petroleum for a £350k Dynamics SL system customisation and integration project. Six month project required management of offshore team, contractors and BP and WPS staff.

INTERIM BUSINESS DEVELOPMENT, ACADEMEE LEARNING SOLUTIONS
Selling blended leadership development solutions and change management tools to major corporations including SAP, Nestlé, GlaxoSmithKline, Mitsubishi and Nokia. Contract values between £30k-£150k.

INTERIM MANGEMENT, ACADEMEE LEARNING SOLUTIONS
Facilitation of internal restructuring project to increase annual turnover by 100% over the next 3 years. Revenue growth of 20% achieved in year 1. Involved resource and team review, restructure and optimisation.


(Jan 2003 to Aug 2004)

Director, National Account Management

Getty Images, London

World’s leading imagery company. Creating and distributing still and moving images to communication professionals. Turnover in 2004: $600 million, 1200 employees worldwide
Responsibilities:
- £13 million annual target, reported to VP of European Sales.
- Responsible for leadership, motivation and development of 8 senior sales professionals.
Key Achievements:
- Created the National Account Managers Team in the UK; set strategy & team structure to accelerate customer focus and sales to corporates, creative agencies, editorial and publishing clients
- Developed and implemented Strategic Account Selling Programme, established company precedent for sales model
- Achieved annual target of £13 million
- Led global pitches worth up to £2 million annual revenue, closed first 2 deals of their kind in company’s history with global advertising conglomerates IPG and WPP.
- Initiated Customer Value Reviews to understand value chain and leverage products & new revenue streams to help customers reduce costs or differentiate
- Recruited top talent for new National Account Team


(Jun 2000 to Dec 2002)

Interim Manager

Interim Management Contracts, London

CLIENTS AND ROLES:

INTERIM PROJECT MANAGER, ACADEMEE LEARNING SOLUTIONS
Project Management of £100k bespoke HR system development and implementation at Mitsubishi.

INTERIM MANAGER, PAYOA CHANGE MANAGEMENT
Product development and market positioning, sold change management solution to Orange.

INTERIM DIRECTOR, DIMENSION DATA/PROXICOM
Developed the Media and Entertainment business in the UK for this Global Systems Integrator.
New Business Development – won contract for £100K e-business project with Viacom (vh1.co.uk)Responsible for leadership, coaching and development of staff.

INTERIM MANAGER, DACG, FRANCE
Worked closely with the VP of Europe to direct and support the French branch in responding to high client demand during a transitional time within the business. Defined branch structure, roles and responsibilities of key staff. Identified recruitment requirements. Implemented internal communication structure.


(Jan 1998 to Nov 1999)

European Regional Director and Head of PMO

DA Consulting Group Ltd, London

Global market leader in provision of customised e-learning solutions (Change Communications, e-learning & Training). FTSE 250/Fortune 500 clients implementing ERP Systems. Turnover $50 million, 900 employees globally.

Responsibilities:
Directed and managed the growth of the European Mobile Division (Germany, Switzerland, Italy, Spain) and the PMO within an annual budget of £2 million and a consultancy staff of 20.
- Full profit/loss responsibility for the division.
- Key member of the European Management Team reporting to the VP of EMEA Region.
- Responsible for leadership, coaching and development of consulting staff.

Key Achievements:
- Established new branch in Germany to support DACG’s expansion into Europe.
- Developed brand positioning in Germany through partnership management & telemarketing.
- German business development including winning EDEKA (German retailer) Needs Analysis Project
- Won a £150k extension of the Deutsche Bank Project (Frankfurt, Barcelona & Kraków).
- Established & implemented the PMO infrastructure, staffing, client service delivery model.
- Managed Italian business development, winning £300k training project at Bayer Spa (Milan).

Professional Qualifications

SKILLS & PROFESSIONAL DEVELOPMENT
- Leadership Development Programme, Insights Profiling, 2007
- Strategic Account Selling, Value Based Selling and Sales Management by Alchemy, 2004
- Account Development Strategies Course by Achieve Global, March 1999
- Professional Selling Skills 2000 Course by Achieve Global, Sept 1998
- Fluency in German (fluent conversational, intermediate written skills)
- Knowledge of ERP systems
- Knowledge of PRINCE2 Methodology
- MS Project

Education

(Jan 1993 to May 1994)

Schiller International University

Masters of Business Administration (MBA) in International Business


(Sep 1985 to Jun 1990)

University of California, San Diego

Bachelor of Arts (BA) in Communications, Graduation with Honors


(Sep 1981 to Jun 1985)

Lakeridge High School

High School Diploma

Personal Achievements and Interests

PERSONAL ACHIEVEMENTS
- Represented Great Britain in World Triathlon Championships, Vancouver, Canada, June 2008
- Competed in Etape Caledonia Cycle race, finished top 40% of female finishers, May 2008
- Represented Great Britain in World Triathlon Championships, Hamburg, Germany, September 2007
- Coast to Coast Charity Cycle, Whitehaven to Tynemouth, 150 miles May 2005
- DigitalEve UK, Steering Committee Member, Organisation for Women in New Media, 2000 – 2001
- Nominated for Outstanding Customer Service and Exceptional Leadership, DACG Conference, Feb 1997

PERSONAL INTERESTS
- Sailing - RYA Day Skipper
- Golf
- Travel, visiting new places & experiencing new cultures
- Triathlete, Regular Competitions
- Scuba diving
- Playing the harp

[ Top | CV | Skills ]

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