CV

PROFILE

A motivated, hard working and enthusiastic individual with a wide range of experience in sales & marketing, administration and customer service. Able to work on own initiative as well as part of a team. Proven leadership skills including managing and developing to achieve objectives. First class Customer Service and problem solving skills. Creative and enterprising within marketing and design from concept to delivery. An excellent communicator at all levels within an organisation. Dedicated to maintaining high standards. Computer literate.

MAJOR ACHIEVMENTS

Successfully co-ordinated both sales and marketing of newly developed range of pneumatic lifting equipment to both Public and Private Sector. Raised profile of Precision Engineering company to that of manufacturer.

Project managed and co-ordinated sales of new mortgage scheme in conjunction with Bank of Ireland and the Rugby League

Introduced overnight trunking, improved quotation process and performance related bonus scheme for UPVc manufacturer. Increased customer base and profitability.

Created and administered a non-commercial, out of hours patient service to consortium of GP’s.

ABILITIES

To remain calm whilst under pressure. To perform all administrative, sales, marketing and customer service associated tasks. Motivate, manage and develop staff, always supportive of colleagues. Excellent organisational qualities and able to prioritise work load for maximum effect Strong negotiating qualities and the ability to build rapport quickly. Strong achiever and driven by success. The ability to handle a diverse workload and multi task. Dedicated to upholding and maintaining the company profile.

EXPERIENCE

2007 - present Self Employed - LA Virtual Support & Marketing Solutions
Self employed providing virtual support and marketing solutions.
Lead generation
Attendee generation
Database Verification
Telemarketing/Telesales
Market research
Marketing strategies
Media - advertising/point of sale
Re-Branding
New Product launch
Full virtual admin support
Customer Satisfaction Surveys
After Sales/Service Calls
Customer Service overflow

2005 - 2007 - Self Employed Administrator
Self-employed administrator serving a consortium of GP’s within the Bradford area.
Recruited locum GP’s, assigned rotas, managed timetables and stand alone pharmacy account. Managed telephony system, billing, all associated administrative and clerical tasks, and ensured the safe delivery of sensitive paperwork.

2002 - 2005 - Sales & Marketing Manager - Financial services

Responsible for day to day running of sales office. Managed team of 6 people, assigned tasks and motivated them on performance to meet deadlines and targets.
Compiled working database, provided database management and all administrative tasks within the office.
Diary management for 3 Independent Financial Advisors
Took ownership of corporate healthcare division and co-ordinated sales of company healthcare schemes.
Developed relationship with Rugby League and entered into negotiations with several Health Insurance providers regarding bespoke sports related policy.
Project managed mortgage scheme in conjunction with major bank and Rugby League.
Organised and represented company at various sponsorship events.

1999 - 2002 - Sales Office Manager - Manufacturing

Raised company profile and profitability.
Introduced and took ownership of improved quotation process..
Introduced improvements to delivery process
Managed key accounts.
Developed customer base and marketing strategy for new products and services.
Motivated and trained 4 members of staff in sales and customer service.

1995 - 1999 - Customer Service Manager - Home Shopping

Took responsibility for team of 20 staff in specialised department.
Provided training and development.
Delegated tasks and monitored performance.
Provided solutions and effective customer service to escalating complaints.

1991 - 1995 - Sales Office Co-ordinator - Printing

Provided excellence in customer service and key account management
Developed customer base.
Took ownership of quotation process through to delivery status, including out-sourcing.
Sales order processing, maintained customer database. Clerical duties.
Conducted survey on packaging products for potential new sales opportunity.

1983 - 1991 - Sales Administrator/ Marketing Mgr - Engineering

Initial duties were day to day running of general office, duties included: ordering of materials, estimating, sales order processing, manual accounting, debt management and manual payroll, typing of correspondence and associated tasks
Developed my role to that of Marketing Manager.
Market research and development for new products.
Account handling
Advertising and media representation - organised and represented company at trade exhibitions
Provided on-site demonstrations for company products