Business transformation including modelling and defining optimal business analysis processes and process controls, developing the client’s internal business analysis, design and acceptance testing capabilities by: modelling and re-engineering the business analysis function from concept to closure; implementing BPR/BPI/BPMN methodologies; defining and implementing quality management improvements; rationalising and implementing roll out of a standard BA support applications suite; advising on quality/control/validation frameworks and quality auditing; creating a standardised BA products library, with document management controls.

Non-disclosure agreement applies regarding subject matter and end client identity. Business Consultant participating in the successful contract proposal and tendering to a US software client. Part-time SME Consultant providing guidance, analysis and strategic consultancy on business operations and processes, claims, policy, underwriting and billing, IT application processes and system functionality, regulatory requirements and countrification to UK and EU markets. Analysing and testing existing design functionality to identify strengths, weaknesses and gaps. Conferencing with marketing and development personnel in the UK and the US and delivering a detailed report for technical, business and marketing purposes.

A SAS 70 / AAF01/06 / IAS402 based Control Framework and Reporting UK & European strategy programme for SOX 404, 409 and other regulatory purposes. Providing strategic guidance, subject matter expertise and business analysis and consultancy on compliance and control frameworks based on COSO, CobIT, ITIL, and ISO27001. Guiding project managers and teams in best practice, audit testing and reporting, quality control, costing, pricing and budgeting; resolving issues; training and assisting in process analysis and design; advising on mitigation and remediation following testing/audit, IT security, business continuity and disaster recovery (client focus). Presenting to stakeholders at board / European Leadership level, working with Ernst & Young external auditors, consulting with offshore, US and European leadership to rationalise global strategic programme approach. Instrumental in establishing a strategic need for a COSO based control framework as groundwork for a structured enterprise architecture, and in defining the approach, scoping and initiation of this as a new, internally resourced, project. A Six Sigma and Prince2 environment. Generated a saving of £0.5M per annum in 5 year budget.

A strategic project providing BPM (BPMN), BPI, BPR and General Insurance, Compliance and Finance SME skills, knowledge & experience to produce a generic model for a system architectural and functional design, GAP analysis between model and current system capabilities; running knowledge transfer workshops to provide technical personnel with high and low level business detail. Process and control design, modelling and documentation of generic insurance: sales, underwriting, claims, finance and user processes using the Enterprise Architect application, BPMN and Use Case methodologies. Advising on strategic approach for countrification and functional alignment to operational, business and regulatory requirements.

Participating in the successful contract tendering, client presentation, negotiation and contract performance. Providing subject matter expert skills and training in business process analysis, design modelling using BPMN methodologies and in the use of ‘System Architect’ application for DWP CSA end client, and for business analyst and project lead colleagues. Re-engineering transactional collections, billing, receipting and disbursements processes with input on enforcement, security and compliance issues.

Business Analyst, Process Engineer and subject matter expert for an operational and business process re-engineering and operational restructuring, project with NUGI (Norwich Union General Insurance). Working with a small team (BAs from GI and Life) in a secure environment with direct business access to obtain and validate requirements. I introduced the concept of genericising processes to optimise re-use in transactional environments. Tools/methodologies used include System Architect and BPMN.

Disaster Recovery simulation and test. Project Lead undertaking for a Swiss consultancy partnership contract for a global reinsurance client. Leading a multi-location/multi-national team of 20+ in a Disaster Recovery Simulation and testing of the client’s data centre operations operated by an external service provider (EDS), working in direct liaison with EDS managers and technical staff (Prince2 Methodology in a PMI PMBOK environment). Project lead member of the BCP steering committee, providing reference on project methodologies and business operations, guiding on SOX Compliance, CObIT, SOX 404 & 409, and EU regulatory proposals. Designing and re-engineering simulation and test processes. Providing guidance to business end users in test methodologies and co-ordinating testing and test documentation from Project Development Plan onwards to a complete auditable record. In addition; co-ordinating completion of, and editing, the organisation’s BCP manual, delegating subject matter to the project team and guiding the authors through the writing process. I re-scoped and re-scheduled the projected project period of 6 months, re-engineered the testing process during the simulation to maintain success, validated the result, and achieved a successful completion of all targets within budget and 2 months ahead of initial schedule.