Initially employed to design and implement a customer service strategy, create an inbound and outbound telephone contact centre and roll out a range of face to face customer service centres across the city, implement CRM, BPR the services that were offered by the new customer service department and to manage the department

Developing and managing the corporate contact centre on behalf of a national independant healthcare provider.

Managing the Major Accounts and Business Accounts function on behalf of this major telecoms provider

Project managed the transfer from an in-sourced to an outsourced logistics operation including raw materials handling and storage, finished product packing, and despatch

Part of the initial project team responsible for the design and build of the new fabrication unit in North Tyneside including SAP R3 implementation. Managing the logistics function upon completion of the project

Managed the supply chain (including customer service) for a range of products. Project team member for the implementation of SAP R2, Managed the Master Production Schedule for the entire manufacturing operation