IT & Business - Skills Training IT and Business Skills as per above portfolio

 Project Training
 Up to advanced level - Microsoft Office (to 2007)

 MS Project versions from Project 4 - 2007
 Training Up to advanced level of Microsoft Office (all versions up to and including 2003)
 Project Management for clients including course design, training needs analysis, courseware development
 Attending client meetings when necessary with the sales team to give presentations, discuss TNA and to aid in the development of tailored course outlines.
 Creation / amendment of user manuals and QRG’s.
 Bespoke document handling software for DTI via Fujitsu
 Enhanced Security Clearance from Logica CMG (November 2006)
 Internal and external presentations for Office 2007

Clients below included :- The summaries below are not chronological and exclude numerous open/tailored courses delivered on behalf of training companies, agencies and other clients.

Financial Times via Interquad 4 month conversion roll-out to Windows NT and Office 97 delivered to all types of personnel, floor walking and desk side support to staff .

NSPIS Police Criminal Justice System Bespoke Oracle Legal Case Management/systems Classroom Training for Trainers and End Users.
Vodafone Call Centre Pre and Post Roll out training for call centre staff.
Crown Prosecution Service Be-spoke system via internet, Classroom Training consisting of Lawyers, Caseworkers and Administrators for Trials Units and Criminal Justice Units.

Home Office– Immigration and Nationality Bespoke Oracle Legal Case Management/Document Management system using business user process maps. Seminar Presenter to groups of 25 people. Proofing & modification of business reference guides with scenarios.

Nat West Soft skills for Europe’s largest financial office migration. Trainer for Premium and Business bankers – groups of up to 12 people,– business change process integration.

Lloyds/TSB Soft-skills On-site Seminars at Lloyds/TSB, presentations relative to software and customer relationships
Nat West Soft-skills Staff Induction and Customer Sales, New and Existing Employees. Provide new employees with induction training for job readiness. (1 day course), Provided existing staff with selling skills and customer care skills. (2-day course).

Foreign & Commonwealth Office July 1996 – Jan 2000 Project Managing and Lead trainer on 5 continents – Training on roll-out of MS Office and Systems Administration, also Presentation Techniques to delegates who were Foreign Office Trainers, diplomatic and local staff to Ambassadors.

Overseas and UK clients on 3, 6, 12 and 24 week courses. Designed and Delivered IT and Management courses. Examiner for Pitman internal Examinations. Counselling and Coaching of students in CV and Interview techniques.

Delivered Sales and Personal-Development courses to unemployed postgraduates. Life coaching skills. Designed syllabus, learning objectives and lesson plans for set courses, Delivered Softskills courses to undergraduates, in-groups of up to 25. Counselling and Coaching of postgraduates in CV writing and Interview techniques on a 1:1 basis.

Designed, developed and delivered various Management, Sales and IT, courses to achieve set financial targets. Managed an assistant and administration staff, selected external trainers for various seminars. On-site visits for chamber members for Training Needs Analysis and subsequent organisation and delivery of their training programmes.

Designed, developed and delivered various, Horticultural, Management and IT courses. Training commercial and local authority staff. Managed 4 trainers plus external trainers and Admin staff.

Managed up to 50 staff and an Assistant superintendent including 4 foremen, work scheduling, planning, designing, developing and project managing numerous leisure and sports developments with maintenance to target levels within a budget of approximately £300,000.

Responsible to Senior Training Officer, wrote and pioneered several courses, trained general staff, supervisors and middle managers on numerous topics,and documentation, Group training, 1-1 training, including Supervision and Health and Safety seminars.