S U M M A R Y

Highly effective Programme and Project Manager with over 12 years experience within the IT industry. Natural ‘people’s person’ who sincerely enjoys working with people at all levels. Pervasive communicator with positive managerial ability as well as supportive hands-on team member. Determined and tenacious – never discouraged by set-backs. Leads by example, from the front. Strong and well established business relationships. A reputation for results.



E X P E R I E N C E

03/2005-Present Dell Corporation (3 Years & 6 Months) - Contractor
(Public Company; more than 10 000 employees, Information Technology & Services Industry)
Programme Manager
Responsible for end to end programme and project leadership from Identifying a Programme through to formal Closure. Ensuring leadership have visibility and control at all times to ensure strategic objectives are achieved.

Royal Bank of Scotland (21/07/2008 to present)

Implementation Programme Manager for the migration of 2 200 users and over 2 800 workstations & laptops from NT/XP to Vista for Lombard. This includes the the migration of File&Print and User Accounts to the new RBS Win2K3 Domain.

GE Programme Cabot (07/12/2006 to 18/07/2008)

Douglas’ engagement for GE Global Infrastructure Services placed him at the epicentre of all of the GE businesses. He worked closely with key stakeholders for GE Money, GE Industrial, GE Infrastructure, GE Corporate and GE Commercial Finance.

GE has over 310 000 staff (2007), comprising of 6 owning organisations and more than 44 business units in each. It had a $163 Billion in revenue for 2006.

Business Drivers

• Project take up was too slow and without intervention would exceed deadlines and introduce unacceptable levels of risk
• Impact that projects would have on each other and resources were unknown and posed a risk to the overall success of the programme
• Increase visibility, communication & collaboration of the overall programme
• Increase control through governance
• Effective and consistent risk management
• Opportunity to drive down cost and increase revenue
• Opportunity to improve reputation and build relationships with GE Businesses


02/2001 to 02/2005 Viglen Ltd
(Public Company; Information Technology & Services Industry)
PMO Team Leader

04/2000 to 11/2000 BHP Billiton
(Public Company; 39 000 employees with more than 100 operations in 25 countries, Global Resources Company - Mining)
Senior Microsoft Systems Engineer

07/1999 to 03/2000 Viglen Ltd
(Public Company; Information Technology & Services Industry)
Senior Installation Engineer

04/1998 to 04/1999 FARITEC HOLDINGS Ltd
(Public Company; Information Technology & Services Industry)
Account Executive

02/1996 to 03/1998 Ndizani Technologies (WordPerfect SA)
(Private Company; Information Technology & Services Industry)
Technician/Engineer


A F F I L I A T I O N S

M.B.C.S Member of British Computer Society
A.M.B.C.I Associate Member Business Continuity Institute
B.C.S PromsG -Project Management arm of the British Computer Society
Financial Special Interest Group (FinSIG)
Service Management Special Interest Group
Business Information Systems Special Interest Group
IEC Member of International Engineering Consortium (IEC)
PMI Member of the Project Management Institute (UK Chapter)



E D U C A T I O N
OGC/APM, MSP Managing Successful Programmes (Practitioner) 2008
Project Management Institute, Project Management Professional (PMP) 2007
Dell, Managing Dell Projects 2007
Dell, Dell SAN Management (EMC CLARiiON) 2007
Business Continuity Institute, A-Z Business Continuity 2006
OGC, ITIL (Foundation) 2005
OGC/C.C.T.A, PRINCE2 (Practitioner) 2004
Hitachi Data Systems, Hitachi Data Systems Modular Storage Pre-sales Specialist 2004
Cisco, Certified Cisco Network Associate (C.C.N.A 2.0) 2000
Microsoft, Microsoft Certified System Engineer (M.C.S.E NT4.0) 1999
Novell, Certified IntranetWare Administrator 4.11 (C.N.A) 1997
Novell, Certified NetWare Administrator 3.12 (C.N.A) 1996
Novell, Certified GroupWise Administrator 4.x (C.N.A) 1996
University of Cape Town, Degree of Bachelor of Social Sciences 1994

EXPERIENCE PROFILE

Additional Programme/Project Profile 03/2005 to 07/12/2006
Sungard FASp Virtualisation Programme 10/2006 to 02/2007
Liberty Mutual Project 10/2006 to 03/2007
Royal Mencap Society Virtualisation Programme 10/2006 to 01/2007
Marlowe Academy Relocation Programme 05/2006 to 09/2006
London Borough of Waltham Forest Project 05/2006 12/2006
Gloucestershire Police SAN Project 01/2006 to 07/2006
Kingspan Panels Project 05/2006 to 09/2006
Farley Group Plc Project 10/2006 to 11/2006
DTZ DR Programme 06/2005 to 12/2005
Medway NHS Trust Project 02/2006 to 05/2006
National Criminal Intelligence Services (NCIS) DR Programme 05/2005 to 10/2005
SCC - Suffolk County Council Programme 04/2005 to 10/2005
Alexis Medical IT Infrastructure Programme 03/2005 to 08/2005
Conde Nast Publishing SAN Project 05/2005 to 08/2005
NRG Management Project 04/2005 to 05/2005
Sony Computer Entertainment Europe Project 04/2005 to 03/2006
Luminar Leisure Data Centre Consolidation Programme 05/2005 to 05/2006
National Technical Assistance Centre (NTAC) Project 02/2005 to 03/2006
Euromaster Project 05/2005 to 07/2005
First Engineering Project 05/2005 to 08/2005
Suffolk County Council SAN Project 06/2005 to 12/2005
Archant Project
Miller Star Publishing Data Centre Relocation Programme Project 08/2005 to 12/2005
Bucks County Council Project 09/2005 to 12/2005
Bank of Tokyo-Mitsubishi Project 07/2005 to 09/2005
British Standards Institute Project 08/2005 to 09/2005

Knowledge Areas:
Application migration, Data Centre Relocation/Migration, Disaster Recovery, Enterprise Backup Solutions, IP Telephony, Enterprise Printing Solutions, Managed Deployment, Managed Services, Networking infrastructure projects (including cabling, actives and routing), Proof Of Concept (POC) definition and testing, Replication (MirrorView, SRDF, SANCopy, SnapView, RMS/E & Legato Replistore), Enterprise Storage (EMC CLARiiON, Hitachi Data Systems/HP), Virtualisation (VMWare), Citrix, Oracle, SQL