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PROFILE

I am currently the Service Manager for Swale Heating. In this role I have to ensure that the Service side of the Business performs. I do this through analysing K.P.I'S and M.I reports. I have to ensure that when my Contract Managers go to meetings with our clients that we have performed and have all the relevant information to present to them from the Service side of the Business.

I am in charge of 140 Engineers, 8 Field Supervisors, 1 Field Manager, 20 office staff and have 4 Office Supervisors and 2 Office line Managers as well as making sure the Contract Managers are performing.

I report directly to the Directors and chairman and report to them weekly in the Managers meetings, presenting the latest set of performance figures and statistics.

I carry out appraisals for all my Office based staff twice yearly and issue disciplinary action to both Office and Field based staff when the situation requires me to.

I am dynamic, enthusiastic, motivated, driven and keen to progress my career. I am a team player as well as being able to use my initiative and work well alone.

WORK HISTORY

Feb 2007 - Present Service Manager

Swale Heating

Manager of the Service side of the Business

Responsible for running the Service side of the Business

Accountable for the productivity of the Engineers and my

Management team and office staff.

Aug 2003 - Present Technical Support Manager

British Gas

KentDistrict

• Manager of 28 gas engineers.

• Ensuring that my team perform through the effective use of KPI's and M.I reporting systems.

• Coach non-performers into performers through strong coaching techniques.

• Deal with and resolve customer complaints from technical to non-technical issues.

• Ensure my team is working safely through the use of twice yearly health and safety inspections.

• My team is now one of the top performing in the South East through sound coaching and development.

Jan 2001 - Jul 2003 Contracts Manager

Gas Jet Ltd

Kent

• Liase with clients to ensure deadlines were met.

• Ensure work was to an acceptable standard.

• Worked to tight deadlines.

• Devised and implemented workplan strategy to ensure reduced travel between jobs, which ensured greater productivity from the team.

Jan 1999 - Jan 2001 Lead engineer

Robert Heath Heating

London

• Responsible for the technical needs of a team of 20 gas engineers.

• Resolved all problem jobs within my team, including complaints and technically difficult jobs.

• Liased with clients to keep them fully informed of progress and resolutions reached.

EDUCATION

Sep 1992 - Sep 1995 PaddingtonGreen College

London

City and Guilds in Gas Engineering (PASS)

Sep 1986 - Sep 1991 CardinalVaughan Memorial School

London

GCSE :

Mathematics (C)

English Language (B)

English Literature (B)

Science (C)

Religious Education (B)

History (C)

Classics (C)

Spanish (C)

French (C)

SKILLS

• Fully qualified within the domestic gas industry

• Strong interpersonal skills

• Excellent team manager

• Strong negotiation skills

• IT literate