Mobile Phone Content and Service Provider

Vice President Service Delivery:

Provide both Technical and Commercial support globally to Regional Heads during contract (US$100K to US$500K projects) negotiations. Advise Regional heads on the products capabilities and functionality in meeting the customers Service requirements.

Support and advise the customers on optimising their service designs to enhance the end users experience to enable them to increase their revenue potential.

Responsible for co-ordinating the formatting of the clients' content and the distribution of it to Network Operators throughout the world. Communicate with Network Operators on the technical aspects of their specifications and delivery methods.

Co-ordinate and manage global customer's content and services and the implementation of new services, responsible for engaging with customers to agree a delivery plan to meet their needs and provide customer support.

Clearly set expectations both internally and externally. Provide detailed features and requirements to development, derived from customer's expectations. Plan and manage development schedule. Liaise with Content Production to achieve the quality of content required by the service for which the customer needs. Identify and implement improvements in the delivery process from concept through to delivery.

Lucent Technologies, Swindon.April 1998-June 2006

Telecommunications Infrastructure Provider.

Senior UMTS Project Manager:

Delivered Lucent's first UMTS Product to Cingular, USA

Delivered the first HSDPA Network to O2, Isle of Man

Manage product introductions through full lifecycle of Billion dollar revenue stream projects. Development of Business cases, budget planning and tracking. Manage the integration of Hardware platforms. Responsible for the delivery of HSDPA, IMS and VoIP functionality within the Lucent Wireless Product range.

Manage, budget ($100's M) and co-ordinate the development and delivery of multiple features and products both internal and 3 ^rd parties, to meet the needs of our customers. Cross-matrix management of multinational geographical team of project managers. Management of 3 ^rd party deliverables to the project. Mentoring and coaching team members and directly training and supporting new and junior members of the team.

GSM Product/Project Manager

Delivered Lucent's GPRS Network to T-Mobile, Germany

The Planning and Product/Project Management of Lucent's GPRS and INS products.

Negotiate and mange both content and delivery of 3 ^rd party deliverables in support of our projects.

Team leadership of four Project mangers, responsible for their day-to-day management, objective setting, training and welfare.

Responsible for the interval reduction of the Testing Cycle during development, from Network Element Test to First Office Application, using process improvement techniques and Best in Class Methods. The definition and implementation of the entrance/exit criteria for each of the testing stages.

Development of a prototype metrics database linking multiple databases used across Product Creation and Management into a single seamless repository.

Motorola GPD, Swindon. December 1993-March 1998

Mobile phone Network Infrastructure design and Development Company.

Reliability Test Development Manager:

Responsible for the planning, development, implementation and management of Motorola's Reliability Stress Testing Facility, to carry out Accelerated Life Testing and product evaluation of all Motorola GSM products. Liasing with Engineering on design and process issues identified during the Reliability Test process.

The development of the Reliability Test Facility involved the technical specification, selection and procurement of environmental chambers plus test and measurement equipment, test fixtures and infrastructure.

Control of both the Capital and Operational annual budget for the departments expenditure, justification of Capital required for further development and control of it's expenditure. The day to day running and managing a team of eight fulltime personnel and six contractors within the facility. Responsible for the setting of their annual Objectives, monitoring of the status of the individual's objectives quarterly throughout the fiscal year and performing annual appraisals.

Representative and enforcer of the company's Heath and Safety policies with in the department.

Quality Engineer:

Involved in data collection and analysis to identify/prioritise manufacturing issues. Driving the process, cycle time, and supplier quality improvements to root cause. Monitoring follow-up activities to ensure institutionalisation of all improvements. Co-ordinating all process/component improvement activities to drive Motorola towards its 6 Sigma goals.

Test technician:

Responsible for the screening of Radio Channel Units to improve quality and meet the requirements of customers.

Wimpol Ltd, Swindon. August 1984-November 1993

Offshore navigation and survey service company.

Engineering Technician

NAT Ltd., Harpenden. October 1983-August 1984

Navigation, antennas and towers.

Team leader

C.J. Saunders, Bolney. March 1981-September 1983

Agriculture

Agricultural Foreman

Rhodesian Army. January 1980-January 1981

National service

Courses:

Prince2 (Studying) Total Cycle Time Reduction C++

Project Management Institute (Studying) Protecting Our Environment Visual Basic

Reliability Engineering Principles of Management CMMI

Presenting Yourself Professionally Six Sigma

Education

Plumtree Boys High School, Zimbabwe.

Swindon College. Certificate in Management.

Qualifications:

M Level: Engineering Drawing

O Level: Technical Drawing, Geography, English Literature, General Science.

RCE: Maths, English, Afrikaans.