Personal Profile: Professionally mannered and able to communicate at director's level and technically at user level. Manages regional contracts, Preventative Maintenance, Reactive Works and Contract Variations. Monitored and achieved KPIs targets in maintenances, stock, and customer care and satisfaction. Developed and implemented procedures improving efficiency and productivity. Prepared management reports and presented financial and business performance review to senior management team. Responsible for relevant company H&S regulations.

Skills and Abilities Summary: Management, System Design, Estimating, Lecturing, Technical writing, Maintenance and project management. Fluent in speaking, writing English, French, Berber and Arabic

Computer & IT Skills: Pascal, Fortran, Assembly languages, Macros, PLC, MS Packages

Career History

Nov 1994 - Jan 2007: Field Operations Manager - Stanley security Solutions (Continuation of work from Blick being taken over by Stanley)

· Responsibilities: Management of the North East Area including a service and installation teams made of 18 field engineers, 2 project managers & 2 supervisors. Ensured that customer service level agreements and expected standards are met. Responsible for the revenue, budget, customer complaints. Presented the area financial and business performance monthly review to senior management team regarding budget control, stock control, contracts, engineers productivity, Key Performance Indicators

· Skills needed: Management experience, Computer literate, Budget control, Work under pressure, Good time management, Good communication skills

· Achievements: Increased Service revenue, Reduced bad debts, Customer satisfaction improved, Increased margin by 3%

July 2003 - July 2005: Engineering manager - Blick UK Ltd , Newcastle

· Responsibilities: Manage a team of 9 Service/Installation engineers & engineering resources for security: CCTV, Access Control, P.A., fire, parking equipment, PLC and Integrated systems only. Provided a good service level to customer and focus on the company ethos "Customer first" and got installs completed within schedule, on budget and up to customer satisfaction. Service team ensured faults rectified on a first time basis and within the permitted time scales allowed by the contract. Responsible for management of all aspects of the installation projects from initial design to final handover, including equipment & material sourcing, planning resource, compiling all system drawings for manuals and as-built documentation and customer training. Provision of H&S documentation including risk assessments and method statements, Supervision of sub contractors and workshop pre-build and ensuring the smooth running and completion of the project within schedule.

· Skills needed: Management experience, Computer literate, Good time management, Good communication skills, Service organisation

· Achievements: Re-gained customer satisfaction, Completed most jobs on time and under budget, Completed all PMV schedules, Sources better suppliers

Sept. 2002 - July 2003 - Systems Design and Estimating Manager: - Blick UK Ltd, Newcastle

· Responsibilities: overall control and management of the System Design team, Specification and Costing and commissioning of major projects Coordination of workshop pre-build & testing of all equipment in house prior to install and any design alterations required by customer. Provide H & S advice and ensuring that safe working practices are used. Preparation to handover of completed system and all as built drawings. Provide end user training & technical support following completion of works

· Skills needed: Management skills, Project management, System design, CAD drawing, Technical writing

· Achievements: Improved system design, Won more jobs, Identified better suppliers, Helped sales team to increase margins

July 2000 - Sept. 2002: - Senior Sales and Installation Technical Support: -Blick UK Ltd: (Cont. of employment when Blick acquired ICS)- Newcastle

· Responsibilities: Commissioning of major projects. Liaise with manufacturers& suppliers Understand customers requirement. Carry out site surveys, preparation of quotations, technical auditing and detailed specifications of tenders, technical writing and preparation of the O&M manuals, CAD drawings & customer training. Attend site meetings. Servicing major faults. Main trouble shooter and customer support. Provide technical training, advice and support to field engineers and sales team.

· Skills needed: System design, CAD drawing, Technical writing, fault finding

· Achievements: Identified better suppliers, Helped sales team to increase margins and win more jobs, gained customer confidence

Sept. 1996 - June 2000- Chief Engineer: ICS ltd,Newcastle Upon Tyne.

· Responsibilities: Overall control of Eng. Dept. Design and implementation of all projects and maintenance schedules. Liaise with manufacturers, sales and purchase dpts. Promote professional and technical standards.

· Skills needed: Management skills, Project management, System design

· Achievements: Run the eng. Dept very efficiently which led to the purchase of ICS by Blick UK.

Nov. 1994 - Sept. 1996-Senior Electronics Engineer and Project Manager:Industrial Communications and Security Services (ICS) ltd, Newcastle.

· Responsibilities: Installation and commissioning of projects and maintenance schedules for CCTV, Access control, Door entry and Integrated systems.

· Skills needed: Product knowledge, Logical fault finding process

· Achievements: Gained a lot of product knowledge, installation and service experience.

Jan. 1993 - Sept. 1994 - Lecturer:Department of Electrical and Computer Engineering, The University of The West Indies, Trinidad, W.I.

· Responsibilities: Teaching different courses. Undertake curriculum development, Course planning and students assessment, Developed links with the industry and professional bodies

· Skills needed: Communication skill, Motivation of students, Presentation skills

· Achievements: Student grants, More successful students, higher M. Sc & B. Sc grades.

Aug. 1992 - Dec. 1992 - Electronics Engineer:Advanced Calibration Ltd. (ACL), TeamValley, Gateshead,.

· Responsibilities: Design, repair and calibration of electrical and electronic equipment

· Skills needed: Fault finding techniques

· Achievements: Becoming the main engineer for major faults.

Education

B E M (O levels): Maths, Physics, Geography, History, French, English

Secondary Education:June 1980:Secondary School, Bejaia - Algeria

BACCALAUREAT (A levels): Maths, Physics, Chemistry, Biology, English

Further Education: June 1985 - Ministry of High Education of Algeria

Ingeniorat D'Etat (M. Eng) - Electronics & Telecommunications - Bien (2:1)

Higher Education: December 2001 - University of Newcastle upon Tyne

Ph D.Digital Signal Processing, Electronics and Telecommunications

Professional Qualifications and Training

February 2003- TAVCOM: NVQ -CCTV system planning

How to design and build a CCTV system. Multiplexers, DVRs, Cameras etc.

November 2004- Institution of Occupational Safety and Health: MNorthleigh Safety: CDM Regulations: Role of the Planning Supervisor

November 2005- Institution of Occupational Safety and Health: MNorthleigh Safety:High LevelManaging Safely

How to manage safely, H&S new regulations, responsibility of a manager, how to carry out a risk assessment, Prevent hazard and avoid accidents

June 2006: CSS Worksafe:Working at Height

August 2006: StanleySecurity Solutions:Developing Global Leaders