CURRICULUM VITAE FOR

EDUCATION

QUALIFICATIONS:

English Language GCE Grade C, Metalwork CSE Grade 1, Mathematics CSE Grade 2, English Literature CSE Grade 2, Geography CSE Grade 3, History CSE Grade 2

Chemistry CSE Grade 2

PROFESSIONAL QUALIFICATIONS:

City & Guilds 200 Integrated

City & Guilds 205 Parts 1 and 2

EITB Module H1 (Mechanical Engineering Apprenticeship)

BTEC Certificate of Management Studies (CMS)

Chartered Institute of Purchasing & Supply (CIPS), Foundation Stage Modules:

Economics, Quantative Studies, English Business Law, Business Accounting, Management Principles & Aministration.

CIPS Professional Stage Module: Logistics

Microsoft Certified Professional (MCP) - Microsoft NT4 Workstation & Server (Both passed February 1999). NT4 Network Essentials (passed April 1999).

ISEB (ITIL) Foundation Certificate in IT Service Management passed May 2003

SUPPLEMENTARY TRAINING:

Attended 2 day seminar Stock Control and Stores Management (January 1990)

Attended CIPS seminar on Negotiation Skills (December 1992)

Attended 'Bickerton Associates' 8 day Management training course (building teamwork skills May 1993)

Attended 5 day Microsoft MCSE foundation course (January 1999)

Attended 10 day Microsoft NT4 Workstation & Server course (January 1999)

Attended 2 day Microsoft NT4 Network Essentials course (April 1999)

Attended 5 day Microsoft NT4 Server In The Enterprise course (April 1999)

Attended 3 day Microsoft NT4 TCPIP course (June 1999)

Attended 2 day Microsoft NT4 IIS4 course (June 1999)

Attended 4 day Marcus Bonn' Field Service Supervisors course (November 2000)

Attended 3 day ITIL IT Service Management Foundation course (May 2003)

Attended 5 day ITIL IT Service Management, Service Support course (May 2003)

Attended 5 day ITIL IT Service Management, Service Delivery course (July 2003)

OTHER INTERESTS - History, Archaeology, Deep Sea Fishing, Reading, Football, Web Publishing (I currently maintain two operational websites).

PROFESSIONAL EXPERIENCE

Dec 2006 to Present. Alphameric PLC. Andover, Hants

Position: Stores Team Manager - Responsible for 12 staff employed across three separate stores areas, including the Finished goods stores, Maintenance and Assembly/ Manufacturing stores.

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May 2006 to Nov 2006. Centrica PLC. Staines, Middlesex

Position: Configuration Analyst (contract role) - Control of hardware and software assets within the cmdb using HP Openview software, importing data using MS Excel and Access as necessary. This role is integrated into the Change management process, which requires that all change requests be authourised by the Configuration management team. The organisation uses ITIL methodologies.

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April 2004 to April 2006. Office of National Statistics. Titchfield, Hampshire

Position :IM Stores Manager (contract role) - Working in the Information Management department, responsible for managing all stock control functions within the central stores department for this government organisation. Also responsible for setting up new pc's ready for building prior to role out into the wider organization and the management of asseted items including creation on the cmdb for the Configuration department, moving and transferring items around the organisation and final disposal. The department runs broadly to ITIL guidelines.

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I relocated to Portugal August 2002, until February 2004. Whilst in Portugal I completed the following contract roles in the U.K as well as completing the full ITIL Service management and Foundation courses:

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August 2003 to October 2003 . CC Engineering Ltd. Technology house, 125 High street, Yiewsley, Middlesex.

Position : Purchasing officer - Working in the busy Logistics department, carried out general purchasing duties, ordering computer and peripheral spare parts as required by field and site based computer engineers.

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February 2003 to April 2003. Service Data Ltd. 4 Brunel gate, East Portway industrial estate, Andover, Hampshire.

Position : Logistics Consultant - Investigated the Logistics procedures and processes with a view to producing reports suggesting improvements where possible and subsequently writing and introducing new procedures. I was also tasked with investigating the companies inventory holdings with a view to providing a full valuation and evaluating minimum stock levels based on the business requirements.

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January 2000 - August 2002. ICM Computer Group PLC. Wooburn Park Industrial estate, Wooburn Green, Bucks.

Position :ThamesValleyregion Supervisor. Responsible for the first line management of a busy regional office, including 3 Logistics staff, 2 call control staff and 35 Field service and site based engineers, including 2 on site Team leaders. The area covered by the field engineers included central South England, West London and the Thames Valley. The sites covered by site based engineers included FTSE top 100 listed companies. Responsibilities included overall management of all calls logged from vetting through to completion, recruitment and reviews of all staff. Also regularly attended Service review meetings at larger customers as required by senior management. Working as a team with the regional Customer service manager the regional turnover increased from £1.65 million to around £3.5 million at the time of leaving. The number of Field and site Based engineers also grew at this time from 15 to 35, this increase in business was achieved with an increase of only 2 internal support staff, the extra workloads being taken up by increases in efficiency.

Was also first level escalation for out of hours calls at all times, often necessitating Logistical support for other regions.

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May 1998 - January 2000. ATM Ltd, Knaves Beech Industrial Estate, Loudwater, Bucks

Position :Northern area Service Supervisor - Responsible for vetting of all new calls, diagnosing faults & recommending any parts requirement or providing software support as necessary. The role includes the day-to-day management of 7 field engineers in the Midlands, the North and Southern Scotland. The scheduling of all calls as well as all customer liaison was also a requirement of this role.

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January 1997 - November 1997 TPM Ltd, 24 Longmoor Road, Liphook, Hampshire

Position :Service Manager - Responsible for managing a small team of Field Service Engineers, internal technical support staff and a stock controller. The role included day-to-day management of the field engineers and ensuring budgetary targets were met. Target figures of over 90%

for first time fix rate and engineer response times had been met during the entire term of employment at this company. The position reported to the Managing Director.

The position became redundant.

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January 1996 - January 1997. C C Engineering Ltd, Unit D, Hanworth Trading Estate, Hampton Road West, Hanworth, Middlesex

Position :Logistics Manager - Gained promotion to Logistics Manager, in addition to the Materials Control Department, gained responsibility for the overall management of the entire field service operation. The sub-divisions within the department were: Customer Services, field and site based user support engineers, Call Scheduling and In-House Technical Support totaling 28 employees including two sub-function supervisors and three site based team leaders. My initial target was to ensure the Customer Services Department were able to work together as a team, with the target being effective communication channels being opened both externally to our customer base and internally with other departments such as Sales and Finance. Within the role came responsibility for review of all staff members. This position reported to the Managing Director.

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October 1990 - January 1996. C C Engineering Ltd, Unit D, Hanworth Trading Estate, Hampton Road West, Hanworth, Middlesex

Position :Materials Manager - Responsible for managing a very busy Materials Control Department consisting of Stores, Goods-In, Purchasing, Stock Control and Despatch. Purchasing had a spend of £700.000 per annum. All part requirements were usually issued on an 'on site next day' basis, either issued from stock or purchased. Stock levels were controlled through minimum stock levels in order to ensure next day delivery for parts ordinarily more difficult to obtain at short notice. Other purchasing included the control of equipment being repaired externally. The company was registering for BS5750 and I was charged with procedurisation of all processes throughout the Materials Control Department. Vendor appraisal and negotiation of prices also were my responsibility. The ultimate aim of my department was to ensure the highest possible level of service to the customer allied to the most cost-effective purchase of spares etc. to the company. This was achieved through effective supply chain management. This position reported to the Financial Director.

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1988 - September 1990. Alphameric Keyboards Ltd, Caxton Close, East Portway Estate, Andover, Hampshire

Position :Stores Supervisor. Responsible for supervising day-to-day duties of busy Stores and Goods In departments, including accurate stock control on computerised MRP system. Stores duties include 'picking' of electro/mechanical components from computer raised bill of materials as required by manufacturing departments. Duties include training and supervision of four employees, covering Goods In and Stores departments.

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February 1988 - October 1988. SMS International Ltd, Unitair Centre, Great South West Road, Feltham, Middlesex

Position :Stores and Supplies Assistant - Responsible for accurate stock control of computer parts and spares. Also responsible for sourcing and purchasing of computer components or machinery, if parts unavailable. When purchasing complete, computers etc., responsible for overseeing stripping of equipment for spares etc. Also responsible for overseeing warehouse when warehouse manager absent, on holiday etc.

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January 1987 - February 1988. Colt Computer Systems Ltd (C C Engineering)

Position :Stock Controller/Buyer -Responsible for accurate stock control using fully computerised system, running off a Northstar Dimension CPU. Providing back-up for computer Field Engineers, when required spares were not in stock, responsible for sourcing and buying of spares from suppliers right across the spectrum. The system for the ordering and buying was implemented by myself, designed to obtain required spares as quickly as possible and provide back-up to short levels of response on the maintenance contracts as required by customers. As well as arranging for the transport of those parts in co-ordination with Field Engineers. Buying ranged from electronic components, hard disk drives, tape drives, through to printers and monitors etc., both new and second user, with the emphasis on cutting costs whenever possible.