PROFILE

A dynamic Business Analyst with a successful track record of deploying changes in a large corporate organisation. Currently working on Europe's largest SAP CRM/IS-U business transformation for a Utilities market leader. Key skills include:

· Driving requirements engineering process with business stakeholders to retrieve clear and complete requirements

· Liaising with senior business and IT personnel to:

o Analyse and document current business as usual activities and problems

o Capture risks, controls, associated regulatory obligations and business rules

· Modelling of 'to be' business processes identifying possible solutions and gaps

· Change request impact assessment and implementation

· Chairing workshops, focus groups, review sessions and additional ad-hoc meetings as required for requirements engineering and business process modelling

· Planning and daily/weekly RAG reporting commensurate to Business Analysis activities

EMPLOYMENT

September 2005 - Current: British Gas Business, LeicesterBusiness Analyst (March 2007 - Current)

Responsibilities:

· Requirements gathering and process modelling for Design and Build domain

· Defect Management and analysis within Mercury Quality Centre for Testing domain

· Production of daily detailed Testing Reporting pack containing test execution progress, defect dashboard including RAG status, aged defect monitoring, defect trend reporting and defect per test team monitoring

· Production of weekly status reporting pack containing director level summary of test execution progress

· Ad-hoc daily extract reporting for meetings between Testing, Fix Team, SAP Security, SAP ABAP QA Team and Reconciliation Team

· Alignment of Test plan against Project plan

· Monitoring of defects and service calls against project release schedule

Achievements:

· Implementation of improved and meaningful Testing Reporting pack to enable distribution to the project director as well as business stakeholders including trigger points for flagging issues as Project Director level

· Documentation and implementation of Maintenance Release Defect Resolution Process

· Requirements engineering for AMR Smart Metering

· High Level design process modelling for 10 main Smart Metering Scenarios

Process Transition Team Leader (April 2006 - March 2007)

Responsibilities

· Process modelling, review and sign off

· Production and publication of online process models for company intranet including 56 processes and 200 exceptions

· Business engagement and adoption of online process models

· Workload and target allocation, planning and status reporting

· Change request impact assessment and implementation

Achievements:

· Maintained green status through final stages of go-live ensuring dependencies on the team remained at a positive status during the final critical stages of pre-Go Live

· Personal deployment of 17 processes: Manage Energy Emergencies, Customer Complaints, Set Up/Amend Payment Schemes, Set Up/Amend Payment Plans, Set Up / Amend Direct Debit Payments, Manage Vacant Premise, Deceased Customer Accounts, Automated / Manual Billing & Invoicing, Report Unbilled Revenue, Process Returned Payments, Indemnity Claim Resolution, Manage Insolvency / Bankruptcy / Litigation, Request and Process Device Installation, Aggregate/De-Aggregate Installations and Trigger Reading Collection

· Successful Business adoption of process architecture via market stalls, intranet, process briefings and end-user training

· Team publication of 56 processes as online help tool additionally utilised for auditing, risk monitoring and Six Sigma process improvement

Technical Writer (Sept 2005 - April 2006)

Responsibilities:

· Level 4 design document creation and maintenance for CRM including process models, gaps, risks and volumetrics

· Coordination and reporting for Virtual Team meetings

· Earned value reporting and additional support to the Design & Build team where required

Achievements:

· Centralisation of contextual information through various sources including high-level design documentation, legal, regulatory and industry information and functional specifications

· Process link consolidation across all 600 processes across the CRM, Sales and Marketing, Metering, Billing and Finance work streams

Feb 2005 - August 2005: Working Holiday, Australia including May 2005 - July 2005: Queensland Health, BrisbaneRecords Officer

May 2003 - January 2005: Bombardier, DerbyConfigurations Specialist

Responsibilities:

· Provision of Configuration Management and Work Breakdown Structure support

· PROTOS ERP/MRP 'ENG' Database administrator

Achievements:

· Authored Configuration Engineering process documentation

· Authored Work Breakdown Structure, PROTOS 'ENG' Database Administration and PDM user guides

· Utilised Six Sigma DMAIC methodology to standardise interface between Requirements Management system and Product Data Management

June 2001 - May 2003: Network Rail, UKRecords Controller

Responsibilities:

· Control storage and movement of 'live' Northwest zone signalling infrastructure records (including electronic records) via updates to eB (Configuration Management system)

· Produce daily/weekly availability reports and monthly North West Zone reports and minutes

· Supervision of records centre assistants

Achievements:

· Start to End requirements gathering, process modelling and deployment of eB within the National Records Group in alignment with West Coast Mainline Strategy for asset management via eB Configuration Management system

· Authored and eB Work Instructions

August 1999 - May 2001: Railtrack Plc, UKRecords Centre Assistant

EDUCATION & QUALIFICATIONS

January 2002 - January 2004: University of Northumbria at NewcastleMSc:Records Management (Pass with Commendation)

Qualitative data collected by means of focus groups and questionnaires. Statistical data analysis carried out using qualitative data coding, Grounded theory and Sigma toolset

September 1996 - June 1999: University of Central EnglandBA (Hons):English Language and Literature (2:1)

September 1995 - June 1996: University of Central EnglandBTEC Diploma:Foundation Studies in Art and Design (Pass)

September 1993 - June 1995: Sandwell CollegeA Level:Art - Painting (A), English Language & Literature (B), Business Studies (D)

RSA:Computer Literacy and Information Technology (Pass)

September 1988 - September 1993: Holly Lodge High SchoolGCSE: 9 grades including English Language (B) and Mathematics (C)

City & Guilds Levels 1-2, taken at Sandwell College:Robotics (Pass), CAD/CAM (Distinction) and NC/CNC (Credit)

ADDITIONAL QUALIFICATIONS

2007: OCN Web Design stages 1 & 2, 2004: Six Sigma Analyst 1 and 2001: Internal Auditor

IS KNOWLEDGE

Process modelling: Control ES / Nimbus(Advanced) and Microsoft Visio (Intermediate), SAP CRM / IS-U

Process documentation, ad-hoc reporting, training instructions, user guides and minutes: Microsoft Word (Advanced), SAP CRM / IS-U (Intermediate)

Summary reporting, market stalls, briefings and ad-hoc presentations: Microsoft Powerpoint (Advanced)

RAG Status and Trend monitoring reporting: Microsoft Excel(Intermediate), Mercury Quality Centre (Advanced)

Project Planning: Microsoft Project (Intermediate)

Defect management: Mercury Quality Centre

Configuration Management: PDM - System Structure (Intermediate), PROTOS ERP/MRP (Advanced)

Records Management: Recfind (Advanced), eB, Documentum (Intermediate)