▪ Working in an application data migration environment, specifically aimed at enterprise system data migrations, I act as the sole technical author ensuring all external documentation, whitepapers and product information is published, accurate and concise to strict deadlines, whilst abiding by the employed company standards and style
▪ Creation of technical documentation through exposure to full life cycle development, being able to extract information, process and data out of teams whilst development is in progress
▪ Part of an agile software development team following a Scrum methodology to manage and control complex software and product development using iterative, incremental practices
▪ Maintaining high-quality, professional information for both technical and non-technical users, including user manuals, online guides and reference media
▪ Improving in-house proficiency using SQL Server, Access and SharePoint integration tools with our intranet system, making useful information available throughout the organisation
▪ Detailed knowledge of data migration best practices, including data quality, synchronisation data capture and disaster recovery policies
▪ Working experience in maintaining Technical Architecture and Specification reference materials, manuals, technical drawing and diagrams for internal and external uses
▪ Analyse user requirements to ensure information is accurate and audience-focused

▪ Maintained all levels of documentation – user guides, reference and training materials
▪ In-house Windows installation and systems administration support
▪ Full control of the installation, configuration and management of the SharePoint portal and WSS
▪ Managed upgrade of internal Internet Information Services (IIS) from 5.0 to 6.0, including manipulation of Windows servers to provide always available access to internet facilities during this process
▪ Use SQL scripting to analyse complex data structures (SQL Server)
▪ Proficiently reverse engineer databases, allowing the generation of technical schemas for methodological and development reference
▪ ASP and HTML skills, developed in Visual Studio .NET, aid in the design and maintenance of company website, both client and public facing
▪ Maintain intranet and internet sites through backend scripting, vb.ASP and SQL to dynamically display current information as it is updated and maintained
▪ Work with the sales team to produce premium marketing materials for use in both presales tenders and latest release highlights
▪ Provide feedback and suggestions on product usability through thorough use and testing of all development phase products
▪ Adhere and contribute to documentation style guides, standards and processes, maintaining company templates and standard forms with the use of VBScript macros where appropriate
▪ Follow Quality Management Standards to ensure compliance with ISO9001 & ISO 14000

▪ Developed product user reference manuals for system releases
▪ Updated existing documentation to match documentation to the current release
▪ Released complex HTML Documentation CDs, where the layout of the CD represented an intranet structure made up of the software products and associated documentation
▪ Designed Internal company forms and templates, for use across multiple national offices ensuring strict company standards
▪ Managed the documentation migration from paper documents through to electronic HTML help files
▪ Researched new tools and applications available for use within the company and the Technical Development department