Apr 07 – Present - IT Site Co-ordinator, SCC, Birmingham, (based in Peterborough)
Responsibilities:
· Log and manage IT Hardware incidents from start to finish using OUT – an in-house system
· Assisting with Logistical obstacles
· Incident Problem Management – looking at ways to improve the SLA on calls.
· Mitigating and coding all calls which pass through the system
· Responsible for keeping the tracking spreadsheet up to date and distributing as appropriate
· Daily communication with one of our customers, and keeping them informed of all progress
· Frequent contact with our field engineers and staff based in our other offices nation-wide
· Escalating jobs throughout SCC
· Daily use of all Microsoft packages, and also Lotus Notes for emails

Oct 06 – Apr 07 - Project Managers Assistant, Styles & Wood, Wilford, Nottingham
Responsibilities:
· Extensive use of Databank – an in-house data management system, relating to all projects
· Daily communication with Contractors and Suppliers and responding to project related emails and correspondence
· Fielding telephone calls for Account Manager
· Use of MicroStation and Cad packages for printing large scale drawings
· Co-ordination of package information involving drawings and specifications for client distribution for Building Control
· Responsible for stage submission of projects, via the internal tracker system
· Sending emails to contractors with drawing attachments
· Daily use of all Microsoft Office Packages, plus Adobe and Lotus Notes

April 05 – Dec 06 – Trainee Property Manager, Brookdale Property Management, Peterborough
Responsibilities:
· Diary Management for 3 Property Managers
· Arranging property viewing’s
· Preparation of the weekly property list, using PageMaker, PowerPoint or Word
· Responsible for issuing the current property list to the newspapers in time for print
· Responsible for uploading photo’s and maintaining the company website
· Dealing with landlords and tenant general enquiries
· Credit reference checking prospective tenants
· Dealing with visitors in reception and cover reception when required
· Responsible for the Maintenance Contracts

Jun 06 – Oct 06 – IT Administrator, ClinPhone Group, Colwick, Nottingham
Responsibilities:
· Solving Assyst (Help Desk) Calls as they come through
· Daily communication with ClinPhone in the USA
· Dealing with telephone enquiries, both internal and external
· Setting up new user accounts in ConsoleOne, email accounts in Active Directory, internet accounts and any request for additional network rights
· Using MS Access to run reports and queries on a daily basis
· Raising Purchase Orders in Sage, drafting letters and external correspondence

Jan 06 – Jun 06 – Counterfeit Analyst, Travelex Worldwide Money, Peterborough
Responsibilities:
· Maintaining Visa and MasterCard Counterfeit Databases daily
· Daily communications with Bank of New York
· Dealing with telephone queries and solving any issues which may arise, due to the acceptance of fraudulent monies
· Raising direct payments and cheques and issuing to customers and clients
· Assisting the Counterfeit Manager

Jan 05 – April 05 – PA to the Head of Special Education Needs (SEN), Peterborough City Council, Peterborough
Responsibilities:
· Diary Management for the Head and Assistant Head of SEN
· Arranging Meetings and Booking Meetings Rooms
· Handling of highly confidential information and proof reading
· Collating documentation needed for Panel (Panel meetings held during term time, used to allocate pupil places in schools)
· Taking Minutes and distributing as appropriate
· Creating presentations in PowerPoint
· Writing letters and replies to correspondence received, and fielding calls
· Liaising with members of staff on all levels and greeting visitors

Jan 04 – Dec 04 – Office Administrator, Newall UK Limited, Peterborough
Responsibilities:
· Developed and Maintained Client and Supplier Database and maintaining client relationships, through constant communication
· Expediting – Chasing up outstanding purchase orders, and preparing reports
· Creating and placing orders using sage
· Helping out in the post room, photocopying large scale drawings, sending out tender documents, gathering information
· Prioritising and entering jobs into the in-house database on a daily basis
· Dealing with queries from sites and suppliers
· General Administration: Filing, dealing with faxes and post, greeting visitors, dealing with emails and covering phones when necessary

Mar 99 – Nov 03 – Sales & Marketing Secretary, Coloplast Limited, Peterborough
Responsibilities:
· Daily audio typing of nurse’s letters and distributing them to consultants and medical professionals, using a Mail Merge template we designed, to improve the process
· Maintaining good working order of the nurses equipment
· Established good client and customer relationships
· Answering telephone calls from nurses and dealing with any requests
· Responsible for keeping the customer database updated, and making changes as required
· Booking Travel and Accommodation arrangements
· Typing up letters and assisting the clinical trials co-ordinator