Local government body responsible for the majority of transport services throughout Greater London. Thier role is to implement the Mayor of London’s Transport Strategy by effectively managing the majority of London's transport system.
Providing business analysis and change services to the Information Management Department’s customers on major projects. Working on several concurrent projects in a PRINCE2 environment which included a Mobile Device feasibility study and developing the requirements for a data warehouse and analysis tool.
• Analysis and documentation of ‘As Is’ models.
• Elicitation, Verification, Prioritisation and Documentation of the ‘To Be’ business and system requirements.
• Solution feasibility studies and responsible for assessing solution options for both technical and business suitability.
• Responsible for reviewing all project documentation, conducting quality assurance reviews of deliverables such as Business Cases and Project Plans.
• Responsible for creating requirements documentation including Business Design Assessments, Business Use Cases, System Use Cases, Functional & Non-Functional Requirements, User Interface Prototypes.
• Assisted with the creation of Logical Data Models.
• Driving improvements where possible to existing business solutions, information flows, data management activities, processes or procedures. Peer reviews of other project documentation.
• Managing the work of 3rd party suppliers. Provided input to business analysis activities undertaken elsewhere in the Surface Transport directorate.
• Lead user meetings, workshops and group interest meetings, taking responsibility for the quality of the output.
• Created system test plans, ensuring that requirements are traceable and complete. Assisted with system and user acceptance testing.
• Documented the appropriate user training manuals and involved with conducting some user training.
• Mentoring and knowledge transfer to junior business analysts.

Licensed operator of the UK National Lottery.
Working on business critical projects in a PRINCE2 & DSDM environment to update all key gaming and back office systems to enable them to bid for a successive 3rd licence to operate The UK National Lottery until the end of the next decade.
• Produced detailed BA plans in order to agree documentation deliverables, scope, activities, approach, timescales and stakeholders with the Business Analyst Manager and Project Manager.
• Responsible for the Requirements Phase of the Core Gaming projects and the delivery of the documentation once formally approved within the agreed timescales.
• Produced Business Requirements & Software Requirements Specifications documentation to the required client documentation standards and responsible for achieving formal Stakeholder approval.
• Requirements Specification creation using a variety UML models - Use Case Documents & Diagrams, Activity Diagrams, Sequence Diagrams, Class Diagrams, and State Models. Produced user interface prototypes.
• Responsible for producing the appropriate Software Requirements Specifications and associated change and project documentation to client standards for the Core Gaming software projects.
• Experience of working in a structured software development environment using a CMMI approach in a highly regulated industry.
• Peer reviews of related project documentation.
• Stakeholder analysis and management.
• Requirements gathering using different techniques such as interviews, workshops and screen prototypes.
• Progress reporting and management of cross functional stakeholder teams, conflict resolution, assigning actions, monitoring progress and ensuring decisions are made as required.
• Managed project and requirements issues and risks through to resolution.
• Involved with Change Request management, producing all the necessary documentation – including the justifications for change, and performing cost and benefits analysis.
• Responsible for creating and maintaining the current business process documentation.

Working on two concurrent key projects; SAP / Siebel Data Archiving Project, and a Disaster Recovery Project.
(1) SAP and Siebel Data Archiving Project (Main Project):
• Fact finding and situation analysis through interrogation of SAP to assess database statistics and areas of database growth. Identification of key business data, data owners, data retention times and data retrieval times.
• Identified high priority and low risk areas of archiveable data, the appropriate archive objects, archive dependencies and then proposed the archiving sequence.
• Assisted with the creation of RFI and RFQ documentation to all potential suppliers and the resulting supplier evaluation and selection based on supplier responses. Involved with gap analysis and potential solution appraisal.
• Project planning, issue reporting, risk management, and monitoring of progress in a PRINCE2 project environment.
• Identification, analysis and documenting of functional and non-functional business requirements. Creation of ‘Business Requirements Definition’ documentation to agreed standards.
• Third party supplier management and mentoring of junior business analysts.
• Definition of detailed system test requirements and monitoring of system test execution.
(2) ‘Warm Site’ Disaster Recovery Project:
• Working with the Business Continuity Team to assess all business critical functions deemed necessary for Britvic to continue trading should a disaster occur. Highlighted the business critical applications and enablers which supported those business critical functions.
• Identification, analysis and documentation of functional and non-functional business requirements. Creation of ‘Business Requirements Definition’ documentation to agreed standards.
• Development of IT Disaster Recovery Plan and the IT Disaster Recovery operational processes and procedures.
• Project planning, issue reporting, risk management, and monitoring of progress in a PRINCE2 project environment.

Leading supplier of energy and related services to the business sector.

Analysed new business processes and developed training documentation whilst working on a contract with SAP (UK) for one of their clients during the implementation of SAP CRM and SAP IS-U. Responsible for the identification, analysis and development of training materials specific to the Sales and Marketing workstream.
• Responsible for performing CRM Training Needs Analysis in accordance with the SAP (UK) Training strategy.
• Identified the necessary Training Course requirements to perform end user training to cater for business roles and business processes which included Work Instructions, Training Simulations, and End User Training Documentation.
• Business Analysis to gain an understanding of ‘As-Is’ and ‘To-Be’ business processes, policies and procedures in accordance with industry regulations.
• Interrogation of Functional Specifications, Technical Specifications and system configuration to determine training requirements and to understand standard and bespoke system functionality.
• Assisted with Integration Testing, providing guidance and assistance in developing suitable Test Cases, Scenarios and Data Variants for the Sales and Marketing workstream. Responsible for Test Case approval.

Subsidiary of ‘The Big Food Group’. ‘Cash and Carry’ business providing wholesale services for independent retailers and caterers.

Business and Testing Analysis for Integration Testing and User Acceptance Testing during the implementation of SAP IS-Retail 4.7.
• Analysis of business processes and system configuration.
• Identification and development of Test Cases, Scenarios and Data Variants.
• Test Case execution, defect analysis and the testing of fixes.

Subsidiary of ‘The Big Food Group’. Large national multi-temperature food supplier to the catering industry.

Supported the Sales Order Processing (SOP) Workstream for Telesales, Sales Administration and Customer Services in a call centre environment during an SAP implementation.
• Creation of detailed Business Processes and Business Requirements documentation.
• Gap Analysis of functionality against Master Data, Customer Pricing and Product Promotion requirements.
• Workshop facilitation to define, agree and document the ‘As Is’ and ‘To Be’ business processes and requirements.
• Project plan monitoring to track progress. Issue resolution and impact assessment.
• ‘Cross Functional’ reviews to highlight and address issues which impacted on other business workstreams.
• Screen Prototyping of the SOP user interface. Interface and data conversion for system cutover.

Large sized manufacturer and distributor of fresh and chilled food products.

BA in the Business Systems team in a support and development role for the Sales, Marketing and Finance functions in an FMCG business working in a PRINCE2 project environment.
• ERP Business Merger Project of Glanbia Foodservice and Peters Foodservice. Key involvement with the ‘SAP Business Blueprint’, Requirements Gathering and Testing phases for the integration of both businesses.
• Project managed the introduction of the ‘Pro Sales’ bespoke order capture application into the Call Centre. Involved with planning the cutover from the Sales Talk application to the Pro Sales application.
• Management, planning and delivery of IT projects that impacted on the Sales and Marketing business units.
• Ongoing business process analysis to identify areas for improvement.

Primary support point for all departmental SAP users. An expansion of this role led to post implementation development in terms of business processes and system enhancements in the SD module of SAP.
• Responsible for the design, development, testing, training and cutover of SAP R/3 into ‘Order to Cash’ processing within the 'Siemens Online' department for high volume/short lead-time orders to be processed.
• Developed, co-ordinated and delivered a formal training programme for all personnel. Responsible for rolling out end user training to all departmental personnel, including the relevant procedures and business processes.
• Ongoing re-engineering of the ‘Siemens Online’ sales process. Analysis of both business processes and systems.
• Change request management. Responsible for the testing, approval and 'sign-off' of any requested changes.
• Responsible for the support and ongoing development of 'Unitrac', the departmental CRM software.

Part of a co-ordinated sales team for key account customers, responsible for managing and controlling services critical to the execution of customer orders within the 'Siemens Online' department. Promoted to Key User for the department.
• First line support for all system related processing queries. Responsible for presenting system training.
• Process improvement initiatives.