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Printer friendly ]Seller 273843 - Cheadle, Cheshire, UK
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| Hourly Rate: | £52.78 | |
| Available From: | Now | |
| Overview: | An accomplished and highly effective qualified Project Manager experienced in the Financial Services industry. Track record in Change and Business Transformation, people leadership and development. | |
 : Hourly rate shown includes a discount of 5% for registered charities. |
CV | 
SkillsCV
| An accomplished and highly effective Prince2 qualified Project Manager experienced in the Financial Services industry. Track record in Change and Business Transformation leadership and strategic thinking with successful results. Delivery focussed with emphasis on achievement of deliverables on time and within budget parameters. Extensively experienced within a FTSE 100 company, in the implementation of cultural change, people development and the leadership of development programmes. |
Employment History
(ongoing)
Interim Project Manager
Present
Project Manager seeking opportunities within Global and UK Blue Chip Financial Services organisations.
(Apr 2008 to 2008)
Interim Project Manager
Responsible for the successful implementation of a Sales & Service IT Systems project as a result of business focussed intervention. Ensured no significant impact to the end customer business and contributed to the successful completion of business implementation through Program Management Office responsibilities. Successfully supported customers, business locations and internal stakeholders through the business project management lifecycle, in accordance with agreed business targets.
(2006 to 2008)
Project Manager IT Systems
Responsible for the development of and successful implementation of Sales & Service Systems Training interventions in accordance with agreed targets, ensuring no significant impact to the business by utilising a team of Training Specialists via a matrix management structure.
(2004 to 2006)
Project Manager Leadership Development/ IT Systems
Responsible for development and successful implementation of Claims Systems Training together with the maintenance of relationships with Business/ Project Board stakeholders, throughout the Business Implementation process.
(2001 to 2004)
Learning & Development Consultant
Royal & SunAllianceResponsible for people development in Loss Adjusting Services, division of R&SA, of 350 home based adjusters and contact centre customer support staff.
(1985 to 2001)
Joined Royal & SunAlliance in 1985 as an Underwriter and progressed through regular promotions in Customer Service and Business Development management to the position of Senior Claims Adjuster in 1997.
Professional Qualifications
Professional Qualifications Prince2 Practitioner Project Management 2006 Licentiate CIPD (Chartered Institute of Personnel and Development) 2004 Education Chartered Management Institute – Diploma in Business Management 2004 Central High School & St John’s College of Further Education 1978 - 1985 |
Key Areas of Expertise and Achievement
| Project Management • Successfully project managed the business implementation and delivery of business change development solutions for customer facing staff following the business implementation of a new IT platform, resulting in reduced operating costs of £96M per annum. • Utilised outstanding project management skills to implement a Learning & Development project, as part of a major IT change programme, to agreed timescales and within budget spend. Recognised as a niche elite Top 50 Business person in UK. • Powerfully project planned the creation of a network of 30 Training Specialists to design and deliver training development solutions as part of major business transformation programme which gave the customer facing business a competitive edge and significantly increased sales effectiveness. • Produced and managed detailed training delivery plans and co-ordinated site logistics in line with high level deployment plans which minimised the impact to the operational business. • Managed the implementation of training delivery using business training specialists and external training contractors across various UK sites saving associated costs to the project. Awarded Top Performer recognition award. • Managed the successful organisation and implementation of process, bespoke IT systems and leadership skills training for 2500 Sales and Claims negotiating customer service staff, in line with Executive management business objectives, on time and on budget, through periods of extreme change. • Reliably met demanding deadlines and targets working under pressure to design Business Training content and evaluation processes so that business improvements were achieved. Change Management • Contributed to achieving budget plan by the implementation of a new IT system and cultural change initiatives, which resulted in an achieved benefit of £175M over 3 years through a £80M investment. • Effectively managed individual skills and knowledge to achieve staff high performance ensuring the business remained highly customer-focussed to deliver against project vision and achieve improved customer service. • Acted as a critical interface in respect of knowledge transfer training capabilities to Central Business Training, which ensured the continuation of learning and optimised performance post project implementation. • Designed, delivered and evaluated quality bespoke training programmes to UK Claims business sector. • Managed the development of business training modules for Business Process Outsourcing knowledge transfer, which equipped staff with core competencies and achieved operational excellence. • Delivered top quality recognised coaching & leadership training solutions, utilising business consultancy services, which built a high performance focus for Commercial Motor and Household claims customer facing operations staff. • Identified Training Needs Analysis in order to provide recommendations for implementation of appropriate training solutions. • Developed and delivered a bespoke training programme for a new IT claims assessment system for 300 in-house adjusters. |
Categories & Skills
Administration Support
HR/Training & Development
Categories
Skills
- Coaching & Mentoring (Training & Development)
- Course Material Development (Training & Development)
- Delivery (Training)
- Evaluation (Training)
- Induction Training (Training & Development)
- Leadership Development (Training & Development)
- Needs Analysis (Training)
- Programme Design (Training)
- Training (Training & Development)
IT & Internet
Categories
Skills
- Business Impact Analysis (Project Management)
- Change Management (Project Management)
- Training (Project Management)
Management Consultancy
Categories
Skills
- Change Management (Project Consultancy)
- Financial Services (Project Consultancy)
- Insurance (Project Consultancy)
- Man Management (Project Consultancy)
- Project Management (Project Consultancy)
- Project Support (Project Consultancy)
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