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Printer friendly ]Seller 272775 - Hindhead, Surrey, UK
| Rating: |
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| Hourly Rate: | £70.83 | |
| Available From: | Now | |
| Overview: | An experienced Programme & Development Director with a solid technical and commercial background within the Telecomms and IT industry for over 25 years. Experienced in Telecomms (Avaya IPT/CRM, Genesys, Nortel) and Datacomms developments, Applications development, CRM Call Centre delivery, IPT(VoIP) Delivery, ‘greenfield’ startup scenarios, staff management and relations, customer relations, supplier management, Statement of Work (SOW) definition and standards and contract negotiation. | |
 : Member of the Professional Contractors Group : Hourly rate shown includes a discount of 15% for registered charities. |
CV | 
SkillsCV
| Technology experience with Avaya IPT, Avaya CRM, Genesys CRM, Nortel IPT, Call Centres, Diallers, Unified Messaging. Customer experience in the following sectors: Insurance (International EMEA), Telecomms (Mobile Operator - Germany), Home Retail (UK), Banking (UK & International) Credit Cards, Call Centre Bureaux (UK), Service Providers, Utilities (UK). Typical technologies CRM Solutions, ACD/VoIP, IVR, CTI, Diallers, Voice Recording all under the current banner of Unified Messaging. Singnificant international expertise in Statement of Work generation and negotiation. |
Employment History
(Oct 1997 to May 2008)
Programme Director
GuildfordA founding member of the EMEA Programme Directorship, responsible for defining the standards and processes implemented by the Programme Management team. Directly managing delivery and implementation of complex multi $Million projects to key Avaya customers in the UK, EMEA and APAC and playing a significant role in bid development of multi technology IPT/VoIP and CRM Solutions. This includes both in house products from the extensive Avaya portfolio and third party products and suppliers such as Graham Technologies GT-X, Quintus (now part of Avaya), Royal Blue Rostrvm, Davox and other international third parties.
Professional Qualifications
| BSc (Hons) Computer Science |
Categories & Skills
Management Consultancy
Categories
Skills
- Interim IT Director (IT Consulting)
- Large Company - UK
- Multi-National Organisations
- Process Design
- Process Mapping
- Project Office Creation (IT Consulting)
- Project Strategy Development (IT Consulting)
- Risk Analysis
- Risk Management
- Telecomms (IT Consulting)
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