• managed an ongoing programme of six successful Area Forums;
• developed and implemented a robust and user-friendly corporate racial incidents reporting form and procedure for service delivery and employment that incorporates contractors, accident reporting and complaints with a racial element;
• developed a user-friendly Equality Standard for Local Government (BVPI 2a) model that shows service managers the links between the Standard, the service planning process and improved equality practice.

April to October2001

• Deputy Head covering Complaints, Chief Executive’s Office, Performance management and manager of the Best Value Team
• Supported service managers in implementing their Improvement Plans to achieve 2% efficiency savings/improvements
• Managed the 2001/02 Best Value review programme of services ranging from Regeneration and Social Inclusion to the borough’s Mental Health Services.

Principal Corporate Development Officer (Best Value & Quality) – October ‘99 to April ’01

• Successful, unqualified production of two statutory Best Value Performance Plans
• Carried out two annual reviews of the Council’s Best Value process resulting in faster, smarter reviews and implementation
• Developed and negotiated Haringey’s ‘Framework for Trade Union Involvement in Best Value Outsourcing’ and improved employee relations.

Principal Policy Officer – January 1995 to October 1999

• Worked closely with the Voluntary Sector and reviewed the implementation of the corporate “We’re Listening” guidelines. Resulted in improved guidelines, a strategic framework for consulting/involving children and young people, a Good Practice Fora and a culture of quality and consistent consultation/participation
• Project managed the council’s Best Value pilot response to the Audit Commission’s 1996 report “Misspent Youth – Young People and Crime”. This influenced changes in practice, policy and partnership working to reduce youth crime.

Principal Organisational Development Officer – January to April 1995
Acting Head of the Organisational Development Group – April 1995 to October 1996

• Developed an internal management consultancy in an ‘internal market’ – traded successfully, carried out a number of organisational reviews and achieved timely, innovative, quality work, positive reputation and viability;
• Evaluated the VFM basis of the partnership benefits and incentives in exchange for a ten year grounds maintenance contract. Methodology included company/ market sector analysis, VFM and organisational implications, unit cost comparisons and the national context of the government’s then proposed windfall tax and replacement of CCT with Best Value
• Review of Environment Department’s Business and Financial Management arrangements

• Developed ‘Ensuring Equalities in Tendering Procedures’ guidelines and an original model to demonstrate the explicit link between equality and quality in both employment and service delivery. Quoted by public associations as an example of good practice
• Developed systems for post contract monitoring which improved quality of monitoring and reduced costs. My MSc dissertation ‘BS5750 and Total Quality Management’ informed this work

Organisational Development and Training Officer – 1990 to 1992. Developed management competencies, designed and ran a number of ‘Managing Change’ courses for managers - increased management confidence in times of rapid change

Principal Personnel Officer (Consultancy) – 1987 to 1990. Carried out management consultancy/review work, research and Compulsory Competitive Tendering

Management Services Officer. Carried out a range of management services reviews. Seconded for 9 months to support the transfer of departmental staff to twenty-four neighbourhood offices in Islington Council’s decentralisation programme in the 80’s