Personal Profile:

A resourceful, committed and versatile management systems professional with widespread auditing experience and a proven record of planning and controlling projects which have an impact on a company's business performance.

• Excellent communication skills at all organisational level with the ability to train and motivate others.
• Positive effective team player with high professional and personnel standards.

· Logical and analytical problem solver.

Skills Profile:

• Teamwork - Involved in multi-disciplined project work throughout career, both as a team leader and as a team member/expert. With projects varying from simple investigations of products and/or services through to major audits and assessments of multi-national companies to the leading of a multi disciplined team for a major supply contract from the R&D phase to completion of project documentation pack.
• Communication - Experience of communication with a variety of colleagues at all levels of an Organisation, representatives of official organisations (include industry groups, local government, national government and its Agencies, and NGO's) and customers both formally and informally. Experienced at preparing and delivering training of professional subjects. Proficient in the use of the Microsoft family of software (Word, Excel, PowerPoint, Outlook, Access).
• Planning - Responsible for the development, implementation and monitoring of company's policy and working methods and procedures, ensuring their compliance with legislation and product requirements. Planning and execution of international assessment and training programs (for ISO 9001 and ISO 14001).
• Organisation - Successful organisation of certification programs incorporating both system and product certification. Appointed 'local champion' for continuous improvement and best practice programs, with the responsibility to identify and promote ideas. Responsible for agreeing with local management the details of key performance indicators for their unit, and validation of data.
• Business Awareness - Ensured that objectives, targets and projects were achieved within budget and on time. An understanding of how businesses function and how Product, Environmental and Health & Safety legislation can impact on a company's performance, both from a financial and operational perspective. Involved in the development of 'customer relationship management' program with important national customers.

Employment:

Quality & Best Practice Manager: - Hanson Aggregates Ltd. (Jan 2001 - Dec 2004).

• Planned and executed audits across fifty locations within Northern England and Scotland, which ensured compliance Company Management Systems.
• Set and monitored KPI's relating to quality and essential business process's, including complaints; order processing, and product development & testing.
• Managed and regularly analysis of complaints database using Crystal Reports, include database development, preparation of 'cubes' for other remote users. Planned and delivered related training to users on the system.
• Monitored and liaised with suppliers and customers on agreed quality issues.
• Provision of quality, business system and product based training to members of staff at operational Units.
• The provision of consultancy and auditing services (EMS, QMS and SMS) to a joint venture company. Implementation of the Construction Products Directive for 'CE Marking' of Aggregates (both level 2+ and 4).
• The management, execution and implementation of projects in support of the company's 'Best Practice' initiatives, which included a project relating to the integration of management systems in the work place.

Environmental Manager: - Pioneer Group of Companies, UK. (Jan 1999 - Dec 2000).

• Developed and implemented company policy for environmental management (ISO 14001) within 6 months of joining company, followed by waste and water management strategies in the following 9 months.
• Completed a re-design of the environmental management system to ensure compliance with ISO 14001, followed by implementation at 6 key sites within 6 months.
• Liaised with government, industry groups and local communities regarding Company environmental affairs.
• Established and successfully implemented management and staff training programs to raise and maintain environmental awareness to cover 110 staff at 14 sites throughout the UK.
• Managed five key environmental projects over a period of 15 months using teams of consultants and operational staff. Projects included Energy and Waste Management, Supervision of ENTRUST projects.
• Involved in 4 key business process improvement projects as team member, enabled reductions of up to 12% to be achieved against budget and planned costs.
• Collated and verified KPI data for input to reports on Company environment performance.
• Developed and implemented planning for the management of environmental incidents throughout all sites within UK.

EMS & QMS Assessor:- LRQA Ltd. (Oct 1991- Dec 1998).

Employed initially QMS Assessor, and transferred to EMS Assessor, assessing to ISO 9001 and ISO 14001 series of standards, included EMAS verification and CE marking assessments with agreed professional background. Duties included; Management of multi-discipline assessment teams; Undertaking Client Management Roles for multi-national contracts and Local Authority contracts; Undertaking business development projects at the Head Office; Execution of in-house facilitation projects with multi-national companies; Technical helpdesk/support duties; Supervision and training of Assessors.

Quality Manager & Assistant Materials Engineer:- Highways Dept. Berkshire CC (April 1990- Sept 1991).

Responsibilities included; Maintain NAMAS accreditation of Highways Laboratory; Design and maintenance of Highways Laboratory management system; Advising suppliers/contractors on County's requirements for quality of service, including evaluation of their Quality Management Systems; Provision of technical advice on materials for major construction projects, and Quality Management Systems for Shire Hall Dept of Highways & Planning; and Technical training of staff in Highways Laboratory.

Assistant QA Manager: - ARC Aggregates Ltd. - Northwest Area (Septl984 - April 1990).

Employed initially as a Management Trainee within the Technical Department, was promoted through the following positions: Technical Grade 1: Senior Technician: Assistant Technical Manager: Assistant QA Manager. Based at a number of sand and gravel pits, limestone / hardstone quarries, coating plants, premix concrete units and area office facilities. Posts also involved liaison and interaction with various departments.

Education and Qualifications:

• B.Sc. (Hon's) Mining 1st Class 1984.
• EARA - Environmental Auditor & Lead Auditor EMS.
• Former IRCA registered Lead Auditor for QMS and EMS.
• Recently completed the JAC International / Hanson Management Certificate, awaiting validation from IL&M.
• 6 '0' Levels, including English, Math's and 2 'A' Levels.

Additional Information

Member of Institute of Quality Assurance. Fellow of Institute of Quarrying, Associate Member of IEMA.

Associate Camborne School of Mines.