PERSONAL PROFILE

A dynamic, versatile and highly experienced telecommunications technical engineer with excellent interpersonal skills, and a proven team player who is able to inspire and produce. Highly motivated and resourceful with the ability to work within tight deadlines, whilst utilising excellent time management skills, as well as displaying a confident, disciplined and professional attitude.

In-depth knowledge and experience of GSM, GPRS, NT4.0 Administration; MS Exchange; Microsoft Applications; TCP/IP; UNIX system administration; HF Receivers, Satellite Communications.

EMPLOYMENT HISTORY

ATIO Corporation Pty (Previously X-Plor Telecoms Ltd) European Support Manager

ATIO Corporation Pty, Letchworth

Jan 2004 - Present

Management of the support department, which includes: Liaison with Technical Director, R & D Manager and Production Manager, customers and sales team. Ensure effective communications between the support Staff and the Development staff.

Provision of status and progress reports to upper management.

Line manager for support personnel that includes: Planning staff for effective product delivery and pre-sales roles, Hiring of new staff, Staff appraisals, Leading and mentoring staff and responsible for Project delivery.

Ensure that ATIO meets its obligations with regard to Customer Service Level Agreements (SLA's) and assisting in drafting SLA's for new customers.

Arranging Customer Training courses,

Management of stock control within the policy set by Atio management to ensure: Adequate level of spares, Delivery to customers, Handling of product returns, Management of orders.

In addition to undertaking all of the duties required for the Support Managers Role I still have the responsibilities of the Pre/Post Sales Support Specialist.

X-PLOR Telecoms Ltd Engineering Pre/Post Sales Support Specialist

X-PLOR Telecoms Ltd, Letchworth

Nov 2001 - Jan 2004

Deployment of X-PLOR Telecom Ltd GSM, GPRS, UMTS & PSTN Revenue Assurance system. Implementing upgrades and maintaining Autonomous Network testers. Providing training, support and troubleshooting to X-Plor's customers through telephonic, online and on-site mediums to meet Service Level Agreements (SLAs).

To supervise local test capabilities for new products prior to commercial deployment and interfacing effectively with the development and support team in South Africa, ensuring they are fully informed as to technical issues arising. Capturing new Product Requirement Specifications and communicating requests to development manger.

Providing reports to company directors on customer accounts, prospective sales opportunities and assisting sales team with Requests for Information. In conjunction with sales team giving presentations and demonstrating X-Plor's Revenue Assurance system to potential customers.

Global Crossing Senior Commissioning Engineer

Global Crossing Amsterdam, Netherlands

Sep 2000 - July 2001

Supervision of Global Crossing's City Networks Integration Testing and commissioning giving specialist technical advice when needed, managing changes to the network, writing test specifications, reviewing results and liasing with external contractors.

Ensured installation, commissioning and testing of Lucent Wavestar Multiplexers and Nortel OPTera Metro & TN-X series Multiplexers, DWDM/Fibre optic systems carried out correctly having knowledge of STM-16, STM-64, and SDH transmission systems.

Royal Air Force: Jan 1989 to Sep 2000

M.o.D. Crisis Management Centre, Whitehall

Mar 2000 - Sep 2000

Secure Data Telecommunications Technician

Provided, as a member of a technical team of up to 15 personnel, a 24-hour Technical Helpdesk as first point of contact for customers with problems relating to IT and secure data communications equipment. Supervised subordinates whilst instructing them in the operation/maintenance of systems and appropriate fault finding techniques. Performed maintenance and fault rectification as well as liasing with outside agencies on secure systems.

Operated and maintained worldwide video conference links using E1 and ISDN networks.

Joint Services Signals Unit, Cyprus

Jul 1997 - Mar 2000

IT Manager

Specified design requirements for procurement of IT systems and software.

Installed and configured new closed user group network for file transfer and e-mails utilising MS Exchange 5.5 in a 40 client multiple platform server system.

Provided support for 'First line' technical difficulties (Hardware & Software) for users of MS Office 97 in an MS Exchange environment.

Maintained and rectified faults on mail/file servers (MS Exchange 5.5)

Implemented network security and administration interconnectivity of multiple platforms including NT4; Win95; Applemac and UNIX.

UNIX Solaris 2.5 system administration of secure network.

Joint Services Signals Unit, RAF Digby

Feb 1994 - Jul 1997

Telecommunications Technician

Part of a maintenance team responsible for the support, repair and servicing of HF Receiver systems on a worldwide radio net.

Carried out routine maintenance and fault rectification on secure systems at both local and remote sites whilst on detachment in Falkland Islands (4 months).

Worked as part of a team on technical help desk covering operations in the South Atlantic.

1001 Signals Unit, RAF Oakhanger

Aug 1989 - Jan 1993

Telecommunications Technician

Systems control and configuration of Skynet satellite communications network.

Maintenance and Repair to component level of satellite communications equipment.

TRAINING & EDUCATION

Professional Training

OPTera Metro 4200 TN-16XE Testing & Commissioning

Administering Microsoft Windows NT4, workstation and server.

UNIX for Solaris users; Solaris 2.5 System Administration; Disk management with Solstice Disksuite; System hardware maintenance.

Windows 95 networking

PC Configuration and Repair

NEBS certificate of supervisory management and leadership

Further Education

RAF Digby Education Centre G.C.S.E - English Language

Alton College, Hampshire G.C.S.E - Mathematics

Qualifications

Kingsbridge Comprehensive School GCE 'O' Level - Physics, Chemistry, Geography

Kingsbridge Devon CDT Design

Plymouth College of Further Education Btec 1^st Diploma - Electrical and Electronic Engineering

No1 Radio School RAF Locking City and Guilds - Electrical Servicing Procedures

Btec ONC - Electronics Engineering

North Lincolnshire College Btec HNC - Electronics and Electronic Systems