PROFILE

Programme Manager specialising in the overall management and control of multi-talented project teams producing IT-based solutions to meet enterprise-wide customer requirements in the financial services, communications, transport, distribution and engineering sectors.

Excellent problem solving and leadership skills with a first class track record of managing under pressure and delivering high profile and politically sensitive projects to clients on time and within budget.

In depth financial and commercial experience with degree and post-graduate qualifications in engineering, accountancy and management.

KEY BUSINESS SKILLS

· Programme management

· Project management across boundaries

· Financial planning and budgetary control

· Process analysis and improvement

· Customer relationship management

· Resource management

· Change management

· Team building and leadership

KEY TECHNICAL SKILLS

· Structured methods - SDM, PRISM, PRINCE 2

· Project management and planning - Hydra, PMCS, Primavera, PMW, Project, On-Target

· Applications - Epicor Financials and Procurement, Oracle Financials, SAP Engineering, Compel HR

QUALIFICATIONS

· CDipAF (Accounting and Finance)

· BSc (Mechanical Engineering)

· HND (Industrial Administration)

· Member - Institute of Management

· Member - Institute of Logistics and Transport

· Member - Institution of Incorporated Engineers

· Associate Member - Institution of Mechanical Engineers

· Register - Association of Chartered Certified Accountants

CAREER SUMMARY

BBBS, London Programme Manager 1991 to date

DST Group, Cheltenham Operations Director 1987-1991

Hoskyns Group, London Senior Project Manager/Principal Consultant 1984-1987

Rank Xerox International, London Project Manager/Programme Manager 1980-1984

Rank Xerox International, London Senior International Financial Consultant 1979-1980

Package Programs, London Commercial Manager 1978-1979

Package Programs, London Financial Systems Manager 1976-1978

McLintock Mann & Whinney Murray, London Management Consultant 1970-1975

CAREER HISTORY

BBBS Ltd, London Oct 1991 to date

Programme Manager

Project and operational support for clients in the UK and USA, including financial management, planning and control, commercial management, user liaison, programme resourcing, risk assessment, quality assurance and change management. Recent assignments have included:

· Kingston Communications, London & Hull

Programme Manager - Enterprise Portfolio

Responsible to FD for successfully implementing Group-wide eBusiness programmes covering finance, procurement and personnel systems and processes. Key result areas included:

- directing delivery of programmes on time, to budget and to client satisfaction

- managing programme plans, issues and risks

- creating internal delivery structures and managing internal resources

- managing contracts and performance of 3^rd party suppliers

- producing business cases, obtaining authority and controlling project spend against targets

· Network Rail, London

Financial Control Manager - Major Projects and Investment Directorate

Responsible to GM for developing and maintaining control over the finances and resources needed for a £500m+ programme of improvements and enhancements to NR's investment portfolio including:

- budget setting, authorisation and monitoring

- management of costs, accruals, forecasts, claims, provisions, funding and remuneration

- compliance with company project and financial control procedures

- central programme group resource planning and management

- programme status and performance reporting to the Strategic Rail Authority and Rail Regulator.

· Railtrack, London

Programme Manager - Year 2000 Management Unit

Managed Railtrack's critical Business Continuity Assurance Programme over the high-risk period leading up to the Millennium. All political and operational objectives were met successfully including:

- analysis of industry-wide processes and responsibilities

- risk mitigation and preparation of operational contingency plans

- development and implementation of communication and control procedures

- company-wide due diligence and 'millennium-readiness' audits

- risk status and contingency reporting to rail industry and government.

· Railtrack, London

Programme Controller - Information Systems Division

Responsible to the Head of Development for project performance, monitoring and control against the £20m+ systems development budget and 10-year business plan. Main achievements included:

- financial reporting and reconciliation for all capital development projects

- audit and reconciliation of all in-house and third-party projects

- financial planning and preparation of budgets and life-cycle targets

- implementation of corporate standards for project planning and control

· Eastern Electricity, Ipswich

IT Projects Co-ordinator - Engineering Materials Management Project

Responsible for planning and co-ordinating IT support to the group-wide business process re-engineering programme for stock-holding and distribution, covering:

- user scoping and specification

- third-party package selection and support

- systems integration and transition

- in-house trialling of the SAP R/3 management system.

· Cable & Wireless, Manchester

Operations Consultant - CRM Operating Procedures

Operational support during the setting-up of a new purpose-built call centre with the primary objective of ensuring acceptable levels of customer service and response. Main responsibilities included:

- detailed analysis of customer demand profiles and projections

- specification of optimum resource levels, organisational structure and shift patterns

- development and implementation of new operational procedures.

DST Group Ltd, Cheltenham Oct 1987 - Aug 1991

Operations Director

Head-hunted from Hoskyns to set up a new company supplying forecasting and logistics systems, training and consultancy. Responsible for setting short and long term objectives, resource and financial planning, budgetary control, marketing, product development and client management. All sales and performance targets were met in the first year, and the role and responsibilities were expanded to cover operations of the other companies in the Group.

Major achievements included turnaround of the main Group company resulting in a market-leading position in CASE technology and consultancy across an international client base, successful restructuring of IT customer support and training, and the setting up of new product distribution channels with companies in Europe, Australia and the USA.

Hoskyns Group plc, London (now part of CAP-Gemini Ernst & Young) Feb 1984 - Sep 1987

Principal Consultant/Senior Project Manager

Directly responsible as the Group's project "trouble-shooter" for project turnarounds and improving the performance of mixed-discipline teams of up to 60 in-house and client staff working on politically-sensitive £multi-million design, development and implementation projects. Also responsible for strategic dp studies and system audits in the finance, manufacturing and distribution sectors and for leading Hoskyns AMT management education and training programme.

Major projects headed included engineering, inventory and purchasing control systems for London's public transport executive, and market-making and share settlement systems for a leading US Global Investment Bank. Both projects were successfully delivered on time and within budget, meeting the strict quality and deregulation requirements of Government and the Stock Exchange.

Rank Xerox International, London Oct 1979 - Jan 1984

Senior International Financial Consultant/Project Manager/Programme Manager

Head-hunted for the Corporate Project Team set-up by Xerox Headquarters in the USA to carry out a detailed analysis of individual operating company and group consolidation requirements for legal, financial and management reporting world-wide. Promotions to Project and then Programme Manager brought additional responsibilities for controlling development and implementation of standard business procedures and computer systems providing accounting and control over every single item of Rank Xerox equipment sold or rented world-wide.

Major achievements included successful implementation, training and on-going support at more than 20 Rank Xerox sites in Europe, Africa and Australasia, followed by implementation at the two Xerox North America pilot sites in New York and Mexico City.

Package Programs Ltd, London (now part of Computer Associates) Jan 1976 - Sep 1979

Financial Systems Manager/Commercial Manager

Controlled all development, implementation and user support activities on the market-leading range of MMS, Q-Pac and Cyborg finance, accounting and payroll packages used by many UK top-100 and international companies. Promotion to Commercial Manager included responsibility for developing company policy in key areas of new product strategy, marketing, supplier/distributor liaison and contract negotiation.

Played leading part in increasing revenues by 300% in three years, during which PPL gained many international performance awards and became firmly established as one of the top-3 UK suppliers of business application systems and consultancy. Founder member of company following management buy-out from MM&WM.

McLintock, Mann & Whinney Murray, London (now part of KPMG, E&Y) Mar 1970 - Dec 1975

Management Consultant

General consultancy assignments in engineering and distribution, followed by formal training in all aspects of business application systems analysis and design. Development of bespoke financial and regulatory systems for clients in shipping, banking, insurance and share registration.

Selected for the specialist unit set up within MM&WM to support the new and rapidly expanding market for computer application packages.