• I was in charge of the recruitment process from initial applications to writing out contracts, for 38 residential homes for adults with learning disabilities.
• I would receive phone calls from applicants whose details I would then enter into an application records database and send out application forms and job descriptions.
• Once the application forms were returned and screened by our Operations Managers, I would liaise with the Home Managers to arrange times and dates for interviews.
• I would send out interview letters, and then reject or offer letters after the interviews, while updating every step of the process on our system, to keep track of every applicant.
• Once an applicant was successful, I was in charge of making sure we received all the relevant documentation we required from the candidates, (eg. working visas, CRB checks etc.) as well as sending out reference requests and chasing them up as necessary.
• After the applicant had worked for us for at least a week, I was in charge of typing up and sending out their contracts with the company.
• Other duties included updating and maintaining the job descriptions and person specifications, updating all personnel files to make sure that all contracts, visas and other relevant information were correct and up to date with the U.K. working regulations, and that all CRB (Criminal Records Bureau) applications were filled out correctly, and that they were approved for our company regulations. I was also in charge of sending out letters and updating our records for employee promotions, salary increases, disciplinary meetings, withdrawals etc.
• During this time, I worked with most office equipment and general office duties: Typing, filing, franking machine, photo-copier machines, fax machines, telephones, e-mail, internet, and the Microsoft office suite.

February 2006 – April 2007
Choice Ltd. Reading, Berkshire (United Kingdom)
Administrative Assistant (Maternity cover to permanent)

• I started this position doing a 6 month maternity cover, and was later made permanent within the company.
• My job role was to help with the administrative roles, assisting the maintenance manager and personnel co-ordinator.
• My duties for the maintenance side of the role included data entry, ordering and renting equipment for the maintenance team, recording all new invoices for the company and checking that they were accurate, from general utilities for the homes to day care for the service users, liaising with home managers regarding the maintenance required for the individual homes.
• My duties for the recruitment side of the role included answering telephonic applications and sending out application forms while entering all the details on our system, checking all time sheets for temporary care workers and submitting them for payment, liaising with home managers regarding application and interviews, and sending out interview letters. As the company grew, I was then promoted to full time Assistant Personnel Co-ordinator (as above)
• As stated above, I worked with most office equipment and general office duties: Typing, filing, franking machine, photo-copier machines, fax machines, telephones, e-mail, internet, and the Microsoft office suite.

• I was in charge of the order process from order entry to Shipment tracking.
• The regions I have worked with are Turkey, Israel and Africa. I dealt with sales people for those regions, making sure the orders are accurate from configuration to pricing. I matched the bids they sent me to the orders placed on the Internet by the distributors, making sure that it all corresponded.
• I dealt with the distributors in my regions to make sure the orders were to their expectations, making amendments where necessary and answering any queries they may have had. I also helped to track the progress of their orders.
• Internally and externally, I worked with the Internet, e-mail, telephones, fax machines, custom in-house software packages and organising paper work.
• I have also trained new employees to perform the duties that are required for this role.
• Due to my accuracy and experience, I was often called upon to validate other employees’ work.
• I proactively maintained communication both internally and externally to resolve escalations as quickly as possible.

• Taking orders and dealing with queries about dental hygiene supplies telephonically.
• Assisting with the purchase ordering of the supplies, dealing directly with the manufacturers and keeping an up to date spread sheet of the suppliers’ performance for our records.
• General office assistance, creating Excel spreadsheets, Charts and Graphs, MS Word documents, entering orders into the in-house Merlin database, faxing, e-mailing and filing.