Primary objective : As part of the HR Transformation Services group provide consulting and project management services to clients. These included:
• Due diligence activities to determine solutions
• Assisted with development of Bid responses to Request for Information (RFI) and Request for Proposal (RFP).
• Development of best practice outsourced HR / payroll processes based on agreed scope of services aligned with client strategy
• Design of internal processes and methods for process transformation and project management groups
• Facilitation of client process design and requirements workshops
• Project lead for HRBPO initiatives across EMEA region, SAP HR / payroll and Best of Breed (BoB) HR systems (e.g. Vurve, SuccessFactors, third party pay engines)
• Oversee solutions delivery to clients
• Recruited and managed staff, including mentoring, training and performance development planning and management, compensation and reward
Deliverables included : Bid / information responses; Business Case / Solutions documents; Work Shops; Blueprints; Business Requirements Documents; Global and Local Processes; Change and Communications Plans; Project Plans (levels 1-3, 4 delivered by BAs and FAs); Progress reports; Risk, Issue and Change Tracking and Management; Internal Improvement Recommendations; Project Manager’s Handbook (Methodology and Processes)

Primary objective : As part of AGC, the ADP professional services group, provide consulting and project management services to clients. These included:
• Coordination of sales efforts, included leading pre-sales consulting workshops and input to bids and proposal responses (RFIs and RFPs)
• Development of vendor management SLA’s, pricing model and regular review / planning
• Carried out client strategic, technical, functional and financial reviews
• Development and delivery of client process workshops
• Led EMEA-wide payroll and payroll interface projects, several pay engines with SAP, PeopleSoft and Oracle as HRIS
Deliverables included : Strategic analysis; Solutions Recommendations; Business case; Work Shops; Pre-sales Presentations; Blueprint Documents; Data Conversion Analysis; Interface Development Work (functional); Service Level Agreements; Project Plans (levels 1-2, 3-4 delivered by BAs and TAs); Progress Reports; Risk, Issue and Change Tracking and Management; Prince2 Based internal methodology and processes

Primary objective : Investigate areas for improvement; develop business case for process / function / resource change; implement solution and manage to stability and hand over.
• Established Project Support Office (PSO); Tiered Supplier approach combined with Tiered Resource Management function; Shared and remote general administrative services
• Worked in a team to create Project Handbook; communications collateral and events
• Worked with Legal and suppliers to negotiate terms and establish review process
• Developed communications and change plans
• Developed and delivered Induction Programme
• Project managed the implementation of all recommended internal service solutions
• Recruited and managed staff, including mentoring, training, performance development planning and management and reward and compensation
• Assisted with leading the Company-wide ISO qualification review and maintenance including managing BSI and Gallup relationships
• Project coordination including plans; issues, risks and change logs; highlight and checkpoint reporting; quality reviews; lessons learned and configuration management
Deliverables included : Business Cases; Methods and Processes; Revenue Earning PSO; Prince2- based Project Handbook; Supplier Contracts; Supplier Review Agreements; Induction Plan and Training Content; Efficient Resource Management Group; External and Internal Customer Satisfaction Surveys

Primary objective : Provide sales administration services, manage administrative services, including sales ordering, reception and shipping (domestic and export) services
• Developed procedures and SLAs for administrative services
• Transformed all administrative services into an in-house shared service model
• Developed and implemented company-wide performance appraisal process
• Recruited and managed staff, including mentoring, training and development planning and reward and compensation
• Led implementation of sales order processing and client contact management systems
Deliverables included : Sales Order Handbook; Administrative procedures; Appraisal System; Sales Order and Client Contact Management processes