• The research and analysis of global Internet and Press advertising.

• Hungarian-English translation assignments.

• Creating business reports on a daily basis, tracking shipments, maintaining customer accounts using the Siebel system, word and excel

• Inter departmental liaison, office administration

• Progress chasing and monitoring of delivery dates

• Maintaining client database of IBM
• Dealing with customers over the phone, verifying and updating client accounts using the MSM system
• General market research duties (data collection, preparation, basic analysis)

• Supporting the interfaces between client customer and various internal departments and external organisations by dispatching orders globally according to customer entitlement, Releasing EMEA orders which have been put on hold pending investigation according to guidelines and criteria provided. Assisting customers with queries raised via phone or email regarding order status and provide resolution within established timeframe.
• Providing well-written case documentation that can be understood by the customer, technicians and other CSRs.
• Answering incoming e-mails and calls in a timely and accurate manner. Resolving logistical issues by interfacing with customers and internal departments.