Account Manager responsible for in excess of £1M of business pa. Reporting directly to the Managing Director and leader for a team of seven.

Management of the Isle of Man Government account including the content managed website with over 6M visitors per year, 350 administrators with a growing number of Online Services.

Responsibilities consist of:
• Identification of the client’s key business objectives.
• Attracting further business by building on good rapport; integral to the sales process
• Working in partnership with clients, analysts, developers, and consultants.
• Demonstrating respect and confidentiality regarding company and client information.
• Advising the PDMS directors and client senior managers of the status of ongoing and future work.
• Extensive financial reporting.
• Ability to effectively manage customer and staff relationships, responding promptly to queries, ensure promises are kept and managing expectations.
• Driving and supporting change initiatives through the organisation including training, giving presentations and overseeing workshops.
• Identification of shared ground between the requirements of over forty diverse agencies to form common goals and IT Strategy.
• Experienced in resource management; conducting staff reviews and recruitment interviews.

Leader of a team of up to 6 developers and analysts working on both public and private sector projects. Responsibilities included:
• Utilising robust project planning and implementation skills; delivery, quality and budget focused.
• Comprehension of full project life cycle including change and release management.
• Reliably meeting demanding deadlines and targets working under pressure.
• Ensuring risks were identified, analysed and mitigation steps were defined and understood.
• Balancing conflicting demands and competencies alongside prioritising tasks.
• Ensuring projects followed quality assurance (ISO 9001:2000) and operational processes.
• Communication of issues so that these were resolved in a timely and satisfactory manner.
• Adherence to externally set project management principles and standards including variations on Prince2 methodology.

Research and development consultancy providing skills, training and analytical services to commercial organisations.

Collaborative research with academia and industry on the analysis of clay and soils (one of the few internationally recognised mud experts). Extensively published; the work included managing research projects and budgets, consultancy, speaking at conferences and schools, television and radio appearances and undertaking international fieldwork.

Research Chemist for the Organic Synthesis Research and Technology Division on the development and growth of crystals for new technologies.