• Created strategic solutions in branding and marketing for independent companies.
• Planned and directed all areas of the creative process including concept generation, visualisation, design and client presentation.
• Skills include: creation and design of logo, animation, HTML and flash websites, flash banner, film poster design.
• Clients: Pet Advertising Advisory Group, The Kabbalah Centre, Blind Ambition Entertainment, Sefira Creative Agency, EsPaLiOn Publishing, 5D Films.

Policy Advisor August 2005 – February 2008
• Ensured incoming copy placed in print and on-line conformed to regulatory advertising standards, and that consistency of Loot brand was maintained.
• Provided advice to the Call Centre staff and Managers on policy issues with advertisement content.
• Managed the business publishing guidelines, creating hard and soft copy for internal use.
• Processed Customers’ refunds on a daily basis.
• Dealt with Metropolitan Police or Trading Standards investigations.
• Attended external meetings relevant to my duties.

I successfully developed new processes in order to improve the content’s quality level before it goes to production. I have managed third party relationships to ensure compliance as a business under regulatory standards, and brought awareness to the organisation of changes in and to the industry which impacted on the function of Loot to provide services to external and internal customers.

Advertising Executive June 2002 – July 2005
• Arranged the placement of advertisements from new or existing client base, and sold additional products to them.
• Contributed towards hitting set financial targets.
• Provided support to Team Manager with extra administrative duties, and deputised in his / her absence, including attending management meetings.

In the context of the employment recognition, I have been awarded as one of the best outstanding achievements for one of the quarters in 2003, 2004 and 2005.

• Gave calls to a researched segment to the market to promote and sell mobile phone contracts.
• Developed qualities of efficient and clear communication, sales strategies, and strengthened my knowledge of the mobile phone industry.

• Started as a barista, and got promoted within a month’s service to the role of shift leader.
• Supervised staff during my shift, while maintaining an outstanding customer service.
• Managed product ordering and accounting.

Workflow Manager and Training Consultant September 2000 – May 2001
• Overviewed the flow of outbound calls in order to maintain a target of contacts per hour fixed by the client.
• Organised and conducted training of all members of the company.
• Evaluated and monitored new members of staff during their probation period.

On Site Team Manager February 2000 – August 2000
• Supervised and managed 40 members of the team.
• Achieved sales targets, contributing to successful work and launch of new telesales software within the company.

I successfully maintained the quality and quantity targets set by the client, while handling aspects of Human Resources such as recruitment, rota, payroll, sickness and holidays.

Team Manager June 1999 – January 2000
• Managed up to 15 members of the team.
• Maintained sales targets and performance reports.
• Appraised staff and produced individual performance action plans to create a strong and balanced team.
• Involved in training new members in telesales process, products’ awareness and use of software.

Customer Service Administrator June 1998 – May 1999
• Resolved internal and external customer queries and handled objections.
• Maintained bookings, customer database and service level exceeding individual and team targets and department objectives.
• Sold insurance and mobile phone contract upgrades when required.

Summers 1995 / 1996 / 1997
• Assigned stock into designated areas and prepared items for shipment in accordance with sales’ requirements at various worldwide stores.