Undertaking various posts which include:
Administration
Data-Input
Secretarial
Transcription

Full-time Mum looking after my daughter

•Teaching non vocational ICT classes in the community
•Teaching ECDL classes
•Writing and preparing materials for ICT provision

March 2003 – July 2004 Learndirect Operations Manager
•Managed 5 Learndirect centres; First Step Centre, Darwen Access Point;
•Central Library; East Lancashire Centre of Excellence and Blackburn College
provision.
•Responsible for all audit and quality requirements.
•Worked closely with Training 2000 and the Blackburn Central Library
•Responsible for marketing
•Managed a team of 3 admin staff and 15 part time tutors
•Managed Learndirect virtual learning provision and the online tutors
•Implemented the structure for National Tests
•Implemented new quality and audit processes
•Ensured funding for courses is adequate
•Preparing of figures and reports
•Taught ICT (including ECDL) in local community centres
•Online tutor for ICT and Business and Management courses
•Timetabled and managed classes all of the Learndirect centres including
Community provision which includes 3 community centres
•Established links with companies including Twin Valley Homes, K2,
•Lancashire Probation Service and Connexions
•Observation and management of tutors including meetings
•Preparing of Learndirect contracts on behalf of Blackburn College
•Monitoring of bid supporting the Wired Up Communities (see below for full
details of post
•Arranged and managed all staff development related to Learndirect for all
members of Learndirect staff
•Monitored the Learndirect ILR and use the LIS, LAD and CAATS databases
to pull off reports

Sept 2002 – March 2003 Managed WUC Bid / Part time tutor
•Monitoring of bid supporting the Wired Up Communities
•Finding new centres to run ICT in the community
•Taught ICT (including ECDL) in the local community centres
•Preparing of figures and reports
•Online tutor for Learndirect ICT and Business and Management courses
•Managed a team of 10 part time tutors and 1 member of Admin staff
•Timetabled and managed classes in the community which included 3
community centres

Sept 2001 – August 2002 Part Time Tutor
•Taught non vocational ICT classes in the community
•Taught ECDL classes in the community and at ELCOE
•Provided taster sessions for companies or local community centres
•Provided relief for the WUC Bid Manager
•Delivered induction sessions for Learndirect learners
•Online tutor for Learndirect ICT and Business and Management courses
•Wrote materials for Community ICT provision which were then distributed
to other tutors and internal ICT departments at ELCOE

Sept 1999–Sept 2001 ECDL Administrator / Part time tutor
•Timetabled and managed online testing
•Invigilated testing sessions
•Maintained testing and internal database
•Processed all ECDL enrolments and withdrawls
•Inputted registers
•Implemented new procedures for quality and audit
•Liased with external and internal contacts
•Taught Learndirect drop in sessions
•Processed Learndirect enrolments
•Provide monthly figures and statistics
•All aspects of general administration
•Envigilator for ECDL computer based tests

June 1998–Sept 1999 WBLA Contracts Administrator
•Upkeep and maintenance of a TEDC funded database
•Implementation of procedures including the participation in audits
•Effectively monitor the Adult Information programme against contract
•Liase with staff and Heads of Division within the Curriculum areas
•Provide monthly statistics and figures
•Deal with day to day queries from applicants and external agencies
•All aspects of general administration
•Interview and induct WBLA applicants and to ensure their suitability for the programme.
•Upkeep and maintenance of a TEDC funded database
•Covered self study classes when necessary
•Completed tutorials / reviews

•All administration and secretarial duties including:
•Inputting data into Lotus Notes
•Running reports off Lotus Notes
•Drafting and typing letters
•Taking the minutes of meetings
•Answering the telephone
•Interviewing candidates and visiting companies
•Filing
•Data Input

•All administration and secretarial duties including:
•Drafting and typing letters
•Taking the minutes of meetings
•Answering the telephone
•Interviewing candidates and visiting companies
•Filing
•Data Input

•Answering the telephone and dealing with queries
•Maintaining client database
•Designing mailshots
•Basic clerical duties

•Maintaining a database
•Typing letters
•Recording minutes of meetings
•Filing
•Dealing with customer queries and complaints
•Reception duties
•All secretarial duties

•Filing
•Inputting data
•Typing letters
•Dealing with customer queries
•Reception and secretarial duties