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Printer friendly ]Freelance Network Management Wolverhampton, West Midlands, UK
Contract Credit management work required
| Rating: | Unrated (New) |
| Hourly Rate: | £22.22 |
| Available From: | Now | Seller ID: | 256185 |
CV | 
SkillsCV
Experienced in major customer Credit Management and service working within a continually changing and demanding environment, with a magnitude of customers and systems. I am very passionate about the customer experience and getting it right first time. Worked on various projects delivering improved process and change. People management skills. Fully conversant with Microsoft applications, especially Excel & PowerPoint.
Employment History
(May 2007 & ongoing)
Network Management
Walsall * Management of customer service migration to BT’s new 21st Century network.
* Experience of working 24 Hour 7 day pattern.
* Design and implementation of process and improvement documents
* Resource planning
* Registered as an ICS (Institute of Customer Service) Coach
(Aug 1986 to Apr 2007)
Credit Control Manager and other
Wolverhampton * Management responsibility for a team of 15 people collecting £ 140m per annum.
* People Management skills – Coaching, one to one meetings managing performance, Team meetings.
* Achieved 75% debtor day and 125% aged debt year on year improvements
* Formulated and implemented team training and improvements plans
* Reporting, data analysis, report production, data manipulation
* Identify areas for improvement, process and business improvement
* Responsibility for debt reporting, forecasting and trend analysis.
* Management of key projects to key deliverable targets.
(2000 to 2004)
CNS Operations
BT Billing * Team leader responsible for managing 10 people
* Production of high value bills for worldwide distribution.
* Resolution of billing, VAT and other invoice issues.
* Production of management reports and data analysis
* Planned works for Audit and Sarbanes Oxley
* Design and implementation of report process
(1995 to 2000)
International Private Leased Circuits
BT Billing * Team leader for team of 8 targeted for collection of £ 160m per annum.
* Relationship management for key major customers
* Responsibility for debt report production, performance stats
* Delivered key improvements in debtor days
(1986 to 1992)
Purchasing
BT Group Finance * Responsibility for provision of customer service, business sales, customer complaints and payments
* Managing and improvement of customer relationships
* Working to QMS procedures, BS5750 and ISO9000
* Delivery against key performance objectives
Professional Qualifications
Institute of Credit Management ( Certificate & Diploma)
Institute of Administrative Management ( Certificate, Diploma and Advanced Diploma )
Categories & Skills
Administration Support
Categories
Skills
- Access (Microsoft)
- Complaint Handling
- Crystal Reports
- Customer Service
- Excel (Microsoft)
- Letter Writing
- Microsoft
- Outlook (Microsoft)
- PowerPoint (Microsoft)
- Telephony
- Word (Microsoft)
Finance & Accounting
Categories
Skills
IT & Internet
Categories
Skills
- Amdocs (Business Software - Customer Care/Billing)
- Customer Care/Billing (Business Software)
- MS Access
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