• Initial 6 month contract extended twice until outsourcing company appointed.
• Responsible for the whole IT provision within the College for 400 staff, 15000 students and 1500 workstations and servers.
• Major projects/achievments:-
o Migration of old email provision to Exchange Server 2003 in a clustered environment.
o Installation and commissioning of an industry strength Firewall Appliance (Sonicwall).
o Installation of Apple Mac Server and joining over 100 Apple Mac clients to the Windows domain, incorporating single sign-on.
o IT provisioning in a ‘new build’
o Provision of an enterprise backup solution incorporating disk-to-disk-to-tape backups using Symantec Netbackup.
o Upgrade of servers from Windows Server 2000 and NT4 to Server 2003.
o Rollout of Windows XP – upgrading from Workstation 2000.
o Purchase and Installation of a solution to allow staff and students to reset their own forgotten passwords (SSRPM) – greatly reducing the call on the helpdesk staff.
o Merger of 2 separate colleges IT systems
o Reduced outstanding helpdesk calls from over 70 to single figures.
o Introduction of Mailsweeper Appliances for content management of email.
o Introduction of Bloxx Appliance for management of Web browsing.
o Configuration of VLANs within the network.
o Implementation of a system to allow staff and students access to their college server documents from external sources.
o Implementation and configuration of MS SMS for the deployment of software and remote control for the helpdesk.
o Refinement of AD structure and amalgamation of Group Policies.
o Implementation of a properly managed enterprise antivirus solution
o Use of VMWare server for testing.

• Working initially as Helpdesk Manager, overseeing service delivery and SLAs, for both in-house staff and external contractors. Finally returning the entire function in-house.
• Mentoring of Helpdesk staff until they were fully conversant with all systems. Writing and updating all operational procedures and prioritising helpdesk calls whenever necessary.
• Recommending, approving and monitoring staff training courses. Setting and managing the objectives for both individuals and the helpdesk as a whole.
• Providing full support as Network Manager for the LAN and WAN (41 sites) ensuring continuous systems availability. Regular meetings with external suppliers to manage and monitor SLAs.
• Overseeing the installation and administration of Windows NT, XP, 2000/2003 on over 700 workstations and laptops and supporting over 1200 users, including the rollout of both new Operating Systems and Applications.
• Act as the co-ordination point between the Development and Helpdesk teams, ensuring suitable documentation, and initial understanding\training within the Helpdesk team, before anything was fully released to production.
• Migration to, and maintaining of, Active Directory, TCP/IP, DNS, DHCP, IIS, RAID, RAS/VPN services, installing and upgrading hardware using Compaq/HP Proliant servers (60) and 22 AD servers; and ensuring regular maintenance.
• Implementing, installing and administering Exchange 5.5 and then upgrading to 2000/3 on clusters.
• Managing the implementation and administration of MS Systems Management Server 1.2 and 2.0 and MS SQL 6.5/7/2000, Standard and Enterprise (clustered) versions.
• Installing and maintaining system security systems including Mailsweeper for Content Management, Checkpoint Firewall-1 (with Checkpoint SecureClient and RSA SecurID for VPN access), and Antivirus using F-Secure, Sophos and Scanmail.
• Responsible for wireless network implementations, its security, and the management of Blackberry Server and Handsets.
• Ensuring regular system backups using Backup Exec.
• Employing Network Associates Sniffer, HP Systems Insight Manager, Norton Ghost, hubs, switches, wireless bridges and VOIP over a fibre optic network.
• Coordinating the IT requirements for three major relocation projects including cabling and the transfer of all hardware equipment and liaison with external companies. The last one of these being in September 2005.
• Providing On-Call cover of out-of-hours support for mission critical applications and services.
• Providing 2nd/3rd level support to the Helpdesk for all applications.
• Managing the Test Environment, initially running on dedicated hardware on a separate LAN, including, but not restricted to, allocation of all hardware, software and personnel resources, together with the appropriation of suitable test data. Then moving this function over to VMWare, where appropriate, in time for a move of the IT Department from London to Southampton.
• Managing and Monitoring staff usage of the Internet and Email systems using Websense and Promodag.
• Auditing the hardware and software licensing throughout the organisation.
• Interviewing prospective new departmental staff.
• Working with the IT Director to set and manage the IT budget (£3m), including the approving, managing and monitoring of suppliers.

Police Service

• Developing, installing and administering LAN Manager 2.2, Windows NT Server and Workstation, supporting a network of over 500 users and 400 workstations throughout eight sites
• Managing the departmental LAN, WAN, TCP/IP, DNS hardware builds, installation and upgrades
• Implementing and administering MS Mail, Exchange 4.0 and 5.0, MS Systems Management Server 1.2, MS SQL V4.2 and V6, Mailsweeper, Antivirus, Backup Exec and Norton Ghost
• Supporting a major site relocation project providing all the cabling and IT hardware for 300 users and providing the IT requirements for a further seven.
• Supervising and mentoring a team of 5 ensuring a high level of customer service and managing an annual budget of £100K

Medically retired following and injury on duty