• Manage a team of 4 Engineers supporting a financial company and a recruitment company of 270 desktops and 50 servers in an Active Directory 2003 environment.
• Managed the support and maintenance of 2 remote offices, in Melbourne and Cape Town. Citrix Presentation server was set up to give remote offices access to all UK systems.
• Managed 100-150 active tasks ensuring the timely delivery of services. Tracked the life cycle of all jobs, changing job status and adding comments where necessary.
• Played a technical mentoring role for 1st/2nd line engineers and 3rd line support role for escalated tasks.
• Set goals and targets for the engineers and measured their progress against milestones.
• Planned work schedule and allocated resources to meet day to day business needs
• Managed purchasing and supplier management.
• In charge of Business development and ensuring there was enough work for 4 engineers.
• Managed SLAs for contracted hours and turnaround time of work.

60% of my time spent working on global IT & implementing improvements & support and 40% of my time supporting the UK network.
•Managed 1 1st/2nd line engineer.
• Managed the IT support staff of the branch offices in Singapore, Australia, South Africa and UK.
• In charge of IT purchasing; budget proposals and a yearly expenditure report at the beginning of each year
• Designed & implemented an Active Directory for Windows 2003 in all 5 offices
• Designed and implemented a new Group Policy and assigned it to respective OU’s
• Implemented HP DL servers; MSA 30 and Backup unit.
• Moved hosted servers in house, Designing and implementing web environment for 9 servers within a DMZ.
• Installed and administered a Gnatbox GB1200 firewall in 5 sites.
• Implemented and managed Webtrends, analysing 200 websites.
• Performed Global audits for asset register and Licensing.
• Project managed moving the company to new premises Minimised downtime to 3 hours , designed and installed new server room.
• Installed a new backup system using Veritas Backup exec 9.1 and SDLT tape drive, supporting 3 servers with remote agents
• Organised a company merger with a small magazine of 12 people. Installed and configured 6 PCs and 6 Macs on windows network. Installed and configured InCopy and Creative Suit CS, project managed the physical move.

• Worked in environment with Windows NT & 2000 Domain, NT/2000 servers, workstations and laptops.
• Worked within a team of three to provide 30% telephone and 70% desktop, network and server support to 300 users.
• Worked with the company’s helpdesk performing 30 calls a day with a 24-hour turnaround time.
• Installed and configured Compaq and Dell NT/2000 servers, workstations and laptops.
• Administered and maintained local Ethernet network which included DHCP, TCP/IP and DNS.
• Administered all remote users, dial-up connections, VPN connections and worked closely with ISP to manage line faults and routing issues.
• Remotely administered servers stored offsite at the company’s data centre with VNC and workstations via Remote Desktop DameWare NT/2000/XP Utilities.
• Provided software support for MS Windows NT/2000, Microsoft Office 97/2000, MS Outlook 2000, MS Exchange Server 5.5, Rational Enterprise Suite, Adobe Acrobat 5, Photoshop 7, Impact Accounting 4, Veritas Netbackup and Backup Exec, Goldmine CRM, Norton AntiVirus and SQL Server 7.
• Involved in the design, planning and implementation of relocating 1000 users to two new locations.
• Planned and implemented Active Directory structure with Exchange 2000.
• Implemented Goldmine CRM and integrated with Exchange 5.5 and SQL Server 7 and conducted training sessions for a select group of users.