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Printer friendly ]Seller 255013 - Yeovil, Somerset, UK
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| Hourly Rate: | £44.00 | |
| Available From: | Now | |
| Overview: | 30+ years experience in services as diverse as corporate policy, marketing, PR, customer relations and environmental health. Strategic management roles have tackled many corporate issues that affect the public sector. | |
 : Hourly rate shown includes a discount of 12% for registered charities. |
CV | 
SkillsCV
| Summary Profile Tegwyn has over 30 years’ local government experience, to the level of Group Manager, and within services as diverse as customer relations, corporate policy, performance management, marketing, PR, and environmental health. Now an independent consultant, he has successfully assisted councils in coming to grips with new requirements for services for children and young people in multi-agency partnerships. He has particular strengths in team building and networking, and a track record in several strategic management roles within the public sector. His focus is on putting the customer at the centre of the organisation’s business processes. |
Employment History
Professional Qualifications
| Educational and Professional Qualifications European Computer Driving Licence, Yeovil College, 2003 Diploma in Management Studies, Bath University, 1990 Local Government Management Development Diploma, Bath University, 1986 Institute of Acoustics Diploma, University of Newcastle upon Tyne, 1980 Public Health Inspectors’ Education Board Diploma, Bristol Polytechnic, 1974 Member, Chartered Institute of Environmental Health, 1978 |
Education
Summary of Career Experience
| Tegwyn is an independent consultant who has rapidly established his consultancy with a range of assignments. He is a Director (part-time) of The Management School, a training organisation. He has worked extensively with the Improvement and Development Agency (IdeA) and others, organising and facilitating training events and developing training programmes. Customer Services, and Children and young people services, have been key areas of focus for Tegwyn’s consultancy. Tegwyn’s feedback shows high levels of satisfaction with quality of both content and facilitation. Prior to this his professional career lay in environmental health. In 1997, Tegwyn was seconded for a year to a team that bid for Housing Stock Transfer where he led the tenants’ consultation process that successfully secured a majority in favour of the transfer. Afterwards he won a place in the corporate team, supporting the Chief Executive and dealing with change management. He developed a model of area governance, and gave evidence on it to a joint committee of the Houses of Lords and Commons during the introduction of the Local Government Act 2000. As Group Manager for 3 years, Tegwyn led key customer-facing services at South Somerset District Council. He built and led a team that successfully introduced and developed a new telephone contact centre. An integrated customer relations management system improved the performance of an existing network of community offices to provide “one-stop-shop” services. The changes he introduced reoriented council services towards customer’s needs and aspirations. Furthermore, Tegwyn developed a strategic marketing plan to move users to cheaper access channels, which will deliver the cost savings of e-government. As part of this, he conceived and launched a digital television site aimed at hard-to-reach people. Careline, South Somerset's social alarm service, lost a major client in 2004, and was facing substantial losses. Tegwyn restructured the service, outsourced the call centre element, and introduced a focussed Marketing Plan. The service was turned around to achieve a profit of £100k in 2005/06, and high levels of customer satisfaction were maintained. His expertise in delivering customer care has formed the basis of his broader base as an independent Consultant. Key achievements · Publication of booklet for the IDeA to promote best practice in services for children and young people · Introduced and developed a telephone contact centre at South Somerset that improved customer satisfaction and yielded business efficiencies of £125kpa · Achieved a change in the South Somerset corporate culture to deliver focus on the customer, for example by the strategic use of feedback from customer complaints, consultation and comments · Built on existing network of 10 community offices to provide one stop shop services to small towns in South Somerset · On-time delivery of the e-government agenda, including development of a transactional website · Turned around a failing social alarm service by restructuring and marketing to achieve an annual growth in the customer base of a steady 6.5% Publications · “Your Vote, Your Choice” – 2000. Video on local government reform · “X-press Yourself” – 2002. CD encouraging young people to vote · “Contacting the Council” – 2007. DVD introducing customer management system · Case studies on services for Children and Young People on IdeA website 2007 · “How Does Every Child Matter to your council?” March 2007 booklet, circulated to all councils |
Categories & Skills
Healthcare (Non-Clinical)
Categories
Skills
- Change Management (Strategic Management)
- Contract Management (Strategic Management)
- Cost Savings (Contract Management)
Management Consultancy
Categories
Skills
- Customer Care (Business Consulting)
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