• Managed team of 18 Network Consultants. Cost Centre owner (P&L). Ensured team were effectively utilised by finding opportunities within Ericsson’s UK and international businesses'. Proactively increased initial utilisation from 41% to 100%.
• Managed multi discipline team responsible for producing Network Sharing feasibility study for two major UK operators.

Main responsibilities
• Managed team of engineers responsible for coverage and capacity design and deployment of 3UK’s network, stretching from England’s east coast to the Welsh coast.
• Achieved all rollout targets ahead of schedule, including meeting network deployment and budgetary objectives.
• Day-to-day line management, coordination of resources, delegation of work. Deputised for Regional Functional and Project Managers.
• Produced rolling monthly Base Station equipment forecasts. Tracked deployment and pushed vendors to meet aggressive targets.
• Managed performance and developed team competencies. Encouraged culture of continuous innovation/learning. Set up in-house training and knowledge-share initiatives.
• Functioned effectively within multi-disciplinary, matrix management organisation. Established positive, successful relationships with other internal and external disciplines.

Additional responsibilities
• Contracts Manager for cherry picker provider. Managed and improved vendor relationship. Monitored and improved performance. Contract value £250k/annum. Supported re-tendering process which led to a 6% reduction in the supplier’s charges.
• H&S Steering Group. Responsible for encouraging strong H&S culture. Acted as communication channel between senior managers and employees. Resolved potential high-risk insurance liability issue with cherry picker provider.

Main responsibilities
• Managed team responsible for improving 3UK’s customer experience by optimising coverage and capacity in a cost effective manner. The team met or exceeded all KPIs.
• Contributed to national strategy for coverage and capacity optimisation of 3UK’s network.
• Managed team of external consultants. Improved customer experience within central London, resulting in 36,000 fewer customer dropped calls per month.
• Compiled regional and national team’s monthly reports to senior management. Main point of contact for VIP complaints. Produced reports for senior management.
• Analysed competitor coverage benchmarking data.
• Championed customer improvement initiatives, e.g. proactively investigated and persuaded Operations to take ownership of HW failure issue.

Additional responsibilities
• Represented 147 employees at Employee Consultation Forum during outsourcing from 3UK to Ericsson. Facilitated communication between senior management and employees.

• Reviewed and monitored vendor 3G feature roadmaps. Produced Detailed Design documents for Radio Network features. Chaired inter-vendor forum to resolve interworking issues. Worked with vendors to raise the quality of supplied documentation.
• Proactively improved cross-functional communications relating to the alignment of Handset and Radio Network development roadmaps. Documented, tracked and, where necessary, escalated implications on customer experience, e.g. led to fewer dropped calls

• Responsible for radio coverage Design and Implementation of Californian and Alaskan markets, offering high-speed wireless data services to over 25m potential customers.
• Managed multi-location and multi-cultured team to achieve rollout and design objectives.
• Defined processes scoped team’s roles/responsibilities and defined the interface with third parties. Implemented weekly status reports, highlighted issues and risks to senior management.