PMO CONSULTANT, Lloyds TSB Registrars (sale of company)
Developed, set up and managed the Programme Management Office processes
Prepared and published standard PMO templates (RAID, deliverables, shared folders filing system)
Produced overall programme plan and detailed project plans
Facilitated requirements definition workshops

PMO MANAGER: Legal & General (product launch)
Established a support infrastructure for programme
Introduced and operated a Programme Management Office and sourced and recruited support staff
Developed, set up and managed the Programme Management Office processes
Recommended the programme approach and governance and prepared the approved business case
Consolidated planning information across multiple workstreams for executive reporting

PROGRAMME PORTFOLIO MANAGER, Vodafone UK (major business initiative)
Targeted with introducing greater governance and control to business change initiatives
Set up supporting management systems for handover to permanent resources to manage the ongoing operation
Established a robust management system for the division’s capital plan
Prepared and published consolidated portfolio plans for executive and project teams
Developed, recommended & implemented new control processes to measure KPIs & benefits realisation
Advised on differentiating between business-as-usual operations and the demands of change
Recommended critical success factors for establishing an appropriate programme management culture
Initiated the governance of a specific portfolio of mission-critical programmes
Introduced defines roles and deployed relevant decision-making systems

Programme Manager (Back Office): Heinz Europe (outsource programme)
Responsible for starting up and achieving a ‘steady-state’, a multinational PMO valued at £60m
Supported projects from 6 country teams of application development & maintenance, service delivery & resources
Designed, initiated & operated the entire programme management system using structured PM methods
Managed a comprehensive Request for Service and Quality Assurance programme
Delivered an established PMO, managed by 1.2 FTEs & achieved Sarbanes Oxley audit compliance

Business Operations Manager: CLS Bank International (design, build operate software contract)
Introduced formal PMO to established, troubled, design-build-operate contract, running 100 separate projects delivering mission-critical services, complex application management services & infrastructure change
Designed, initiated and owned the programme management system and introduced standard processes
Provided support & guidance on project processes & tools to PMs & financial communications to stakeholders
Led quality assurance, gateway, business controls, financial reviews and risk analysis
Led process enhancement and cost reduction initiatives to improve productivity and effectiveness
Sponsor and ‘super-user’ for Lotus Notes databases for managing programme risks and issues

INTERIM PROJECT MANAGER, IT infrastructure contract, Canon Europe
Netherlands-based, €2.2m pan-European business-to-business extranet infrastructure for leading brands imaging products manufacturer, managing technical project team of 25, using a formal delivery methodology. Handed over to local project manager when recruited.

PROJECT MANAGEMENT CONSULTANT, Business re-engineering, UpMyStreet.com
To advise on and deliver a balanced mix of new e-business ideas and skills with established best project management processes and practices.

MANAGEMENT CONSULTANT, European sales team project
The objective was to roll-out a new “go-to-market” model for selling IT services to SME customers across Europe.
Using established consultancy methods and other techniques, delivered pan-European sales team training and associated database of intellectual capital.

PROGRAMME MANAGER, Russian airlines ticketing system design, Aeroflot
Renegotiation of existing systems integration contract to design and develop a new ticketing system for the Sirena Russian Airlines Ticketing Consortium.
Led a 40-strong team from 7 countries to identify new requirements from an inexperienced client, redesigned the technical architecture and system components and redefined the scope of the contract.
Successfully proposed new contract in which potentially unacceptable business risks were more equitably allocated.
Managed uncompromising negotiations in which international politics, inter- and intra-company politics and cultural differences all played a part, resulting in a new contract totalling $35 million
Successfully proposed a refinancing package that recovered $20m debt.

PROGRAMME MANAGER, Global business process and application roll-out, IBM Global Services
World-wide implementation of client/server computer application for managing the business processes for resolving customer complaints within a global IT company. Rolled-out to 200,000 users in 100 countries. Led UK team of project managers, business analysts and software developers to deliver the application.

PROGRAMME MANAGER, Organisational change, Prudential Insurance
Programme to design and deliver a programme of new business initiatives inside insurance company’s IT service delivery 200 headcount organisation.
Managed 50 staff working in 5 project teams to deliver a package of tangible and intangible benefits. Coached several of client’s staff. Instructed staff in interpersonal communications, investment appraisal and problem-solving techniques.