You are currently viewing the web site for registered charities, showing discounted Seller rates.
Printer friendly ]Seller 253587 - Lancashire, UK
| Rating: |
| |
| Hourly Rate: | £38.89 | |
| Available From: | Now | |
| Overview: | IT; Wifi (on Cisco 800 Series Routers), Adsl & Isdn (on Cisco 1700 & 1800 Series Routers) Windows 98, Windows NT4, Windows 2000, Windows XP , MS Office 2003, Open Office, Active Directory, Citrix Metaframe, Novell NetWare for Windows, Cisco IOS, VNC, Altiris. Phone; Mitel, Lucent, Avaya, Epos Systems, Chip and Pin Devices, Epson and Hp Printers, 3 com hubs, Netgear Routers, Intel Based Computers and Servers. Remedy ver. 6 & 7, Web RT and Cluster 4 |
[ 
Top | 
Ratings | 
CV | Skills ]
Ratings
Excellent
11 December 2007: Fayyaz is a very quick learner,Understands the customer needs and is very hardworking Person. It was pleasure working with him.
[ Top | Ratings | CV | Skills ]
CV
| • GIS Service Desk Analyst, Carphone Warehouse • Broadband Technical Support, Tiscali Pipex • 2nd Line Desktop Support Engineer,GE Equipments • PC Support Analyst 2005-2007 Sulemani Computers, Pakistan • PC Helpdesk Support Technician 2004-2005 Sulemani Computers. • Deployed a Computer Network of 50 PC’s at Infotech Insititute Peshawar,Pakistan • Experience in Hardware and Network Engineering. • Assembling and troubleshooting Desktop Computers. |
Employment History
(Dec 2007 to Jan 2008)
Broadband Technical Support
Didsbury ManchesterProviding Technical support to the general public by talking customers through the set up and installation process.
- Checking existing broadband orders, submitting for re-provisioning if required
- Carrying out line checks using Tiscali’s In house line checker to check for availability of broadband in customer’s own area.
- Carrying out diagnostic checks for a range of errors, escalating to 2nd line technical support if necessary.
- Setting up customer accounts for online billing and password changes
- Resolving customer services issues and escalating complaints
- Troubleshooting customer routers (Thomson & Netgear) , Talking customers through the setup of Wireless network in their house.
(Oct 2007 to Nov 2007)
2nd Line Desktop Support Engineer
Sale,Manchester, United KingdomDuring my job as 2nd line Desktop Support, I have worked within a process and customer driven environment with a large user base with 2nd Line support issues.
- Supported users in a Windows 2000 / 2003, XP operating environment
- Installed printers on networks
- Checked Network connections and ports for PC’s and IP Telephones on Cisco 6500 Catalyst Switch and Solved network problems.
- Ran Network Cabling for IT equipments for the business move.
- Helped in Citrix rollout
- Troubleshooted Office Software Issues.
- Escalated any unresolved/unsupported issues in a timely manner to the appropriate team.
(Jul 2005 to Jul 2007)
PC Support Analyst
Peshawar, PakistanI have 2 years of experience as PC support analyst at reputable company in Pakistan, Sulemani Computers. Its was a retail business, So I had to deal with customers of different technical knowledge.
- Assembling Intel based computers and servers from the scratch.
- Testing of systems following repairs or software updates.
- Understanding user querries and providing support accordingly.
(Jan 2004 to Jun 2005)
PC Helpdesk Support Technician
Sulemani Computers, Peshawar, PakistanWhile completing my degree I joined a computer distribution company as PC Helpdesk Support Technician in which i have assembled,installed,configured and troubleshooted thousands of Intel Based desktop computers to work on Microsoft based Operating systems. My job included to solve customer problems, assist them according to their needs and help them select the PC that can fulfil their required tasks.
Professional Qualifications
| Currently working towards CCNA accreditation (completion 2009); Honors Bachelors Degree In Information Technology. (2005) Microsoft Ceritified Professional.(2007) I have attended several intel channel trainings.(2006) |
Education
(Sep 2001 to Dec 2005)
Agriculture University Peshawar
Bachelors of Sciences ( Information Technology )
Bs (IT)
(Sep 1999 to May 2001)
Khyber Grammar School and Degree College
Fsc pre-engineering (a-level Equi.)
(Sep 1988 to May 1999)
Khyber Grammar School and Degree College
Ssc (o-level Equi.)
Microsoft Certified Professional (MCP)
| EXPERIENCE. I AM MICROSOFT CERTIFIED PROFESSIONAL (MCP) I HAVE WORKED AS PC SUPPORT ENGINEER IN GE EQUIPMENTS FOR A WEEK. I HAVE TWO YEARS OF POSTGRADUATE PC SUPPORT ANALYST EXPERIENCE, I HAVE WORKED IN AN INTEL CHANNEL PARTNER COMPANY AS PC HELPDESK SUPPORT TECHNICIAN FOR TWO YEARS. ATTENDED AND SUCCESSFULLY COMPLETED SEVERAL INTEL CHANNEL TRAININGS ARRANGED BY INTEL CORPORATION, REPRESENTING MY COMPANY. I HAVE SEVERAL IT CERTIFICATOINS INCLUDING MCSE, MICROSOFT OFFICE, A+ AND E-COMMERCE SUITABILITY FOR THIS POST I AM HARD WORKING, DETERMINED AND DEDICATED. I INTEND TO WORK HARD FOR THE PROVISION AND BETTERMENT OF MY COMPANY AND CARE TO ADVANCE IN MY CAREER BY PROVING MY SKILLS. Professional Qualifications Microsoft Certified Professional (70-270) 2007 MICROSOFT OFFICE 2004 IELTS August, 2006 BS (IT) Bachelors Degree In Information Technology. Year of qualification Agriculture University, Peshawar, Pakistan. 2005 Education July 2001 Khyber Grammar College, Pakistan 12th grade ( A’ level equivalent) July 1999 Khyber Grammar School, Pakistan I.G.C.S.E Academic Awards/Nominations Highest academic average in University (2001-2005). Highest score in accounting in BS (IT) (2nd Semester 2002). Certificate of outstanding performance as President of the Debating Society (Secondary School). Medal for organising and participating in sports activities, Agriculture University. Accounting software experience • Peachtree ; “Have took training for the accounting software called Peachtree” At Institute of Computer and Management Sciences QuickBooks Pro; Have worked with most famous accounting software for inventory control and sales tracking 2005-2007 Sulemani Computers, Peshawar, Pakistan. . Professional Experience • PC Support Engineer, 2007 GE Equipment Manchester. • PC Support Analyst 2005-2007 Sulemani Computers, Pakistan • PC Helpdesk Support Technician 2004-2005 Sulemani Computers. • Deployed a Computer Network of 50 PC’s at Infotech Insititute Peshawar,Pakistan • Experience in Hardware and Network Engineering, Assembling and troubleshooting Desktop Computers. . Seminars Designed a stall for my Company for Intel Dual Core Seminar 2006 at Pearl Continental Hotel Peshawar, Pakistan. This was a marketing strategy. Designed a stall for my Company for Intel Seminar on Hyperthreading Technology 2005 at Pearl Continental Hotel Peshawar, Pakistan. Courses TITLE COURSE PROVIDER DATE Intel Channel Training Intel Pakistan Corporation Several trainings Intel Retail Sales Person Training Intel Pakistan Corporation Several trainings(march 2007 was the most recent) Activities • President Magazine Cell Agriculture University. • Member of the Social Welfare Society of Khyber Grammar college. • Cabinet member of the SLF (Student Learning Forum) • Active participant in Fund raising event for the oct 2005 earth quick victims, Medical and Blood camps at school level. • President Debating Society, Secondary school. • Member Proctorial Board Agricultural University. • Member Drama Society; Secondary school and college. Languages I have had the opportunity to live in several countries. This together with my parents’ background had allowed me to become fluent in several languages which undoubtedly are of benefit working in and NHS with people from such diverse ethnicities. The languages include English, Urdu, Punjabi, Hindi, Pashto and Hindko which I am still in the process of learning. Job experiences 2007 PC Support Engineer I have had recent experience of working as a pc support engineer with GE Equipment Services Europe at Sale, Lancashire, which was a great learning opportunity for me. The task included moving the Network nodes (including PC’s, IP phones and printers) from one place to another, then re-patching and configuring them for the network. The target to complete the task was 4 days which I completed in half the required time. 2005-2007 PC Support Analyst I have had many years of experience as PC support analyst at reputable company in Pakistan by the name of Sulemani Computers. I have attended many training sessions held by Intel officials, which has really helped in improving my knowledge and IT skills. 2004-2005 While completing my degree I joined a computer distribution company as PC Helpdesk Support Technician in which i have assembled,installed,configured and troubleshooted thousands of Intel Based desktop computers to work on Microsoft based Operating systems. My job included to solve customer problems, assist them according to their needs and help them select the PC that can fulfil their required tasks. Teaching experience I have given a few presentations on different softwares like Corel Draw, Also demonstrated different strategies for the increase in sales, during my last job. Computer skills I am competent in PC Desktop Hardware and Microsoft based softwares, word processing and software handling, Networks and Databases. I am also competent in internet skills and performing internet searches. Extracurricular activities Away from academia, my activities revolve around training. I am a keen basketball and badminton player. Swimming is another of my regular activities and I use these as means to relax. Despite having many academic commitments I try to find enough time to maintain my physical and mental health. Hobbies My main interest and hobby has to be travelling. What appeals to me about this is seeing how different cultures have been set up, how their social codes inform their daily lives & knowledge about cuisines which are distinctive to the natives in many of the countries I have visited. Reading is one of those things, which I suppose everyone does; I however have a particular interest in History. These genres are somewhat ambiguous to many but I believe underpin much of our thought hence reading them is more than just leisure. |
[ Top | Ratings | CV | Skills ]
Categories & Skills
Administration Support
Categories
Skills
- Access (Microsoft)
- Customer Service
- Excel (Microsoft)
- Microsoft
- Outlook (Microsoft)
- PowerPoint (Microsoft)
- Word (Microsoft)
Healthcare (Non-Clinical)
Categories
Skills
- Computer Support Analyst (Information Technology)
- Installation (Computer Support Analyst)
- Internet (Information Technology)
- Training (Computer Support Analyst)
IT & Internet
Categories
Skills
- Adobe (Web Design & Usability)
- Broadband (Networks)
- DHCP (Networks)
- DNS (Networks)
- Dreamweaver (Macromedia)
- Flash (Macromedia)
- Hardware Installation (IT Management)
- Hindi (Foreign Languages)
- LAN (Networks)
- Macromedia (Web Design & Usability)
- Network Management (Networks)
- PC Hardware
- Photoshop (Adobe)
- Punjabi (Foreign Languages)
- Server Configuration (Hardware)
- Server Installation (Hardware)
- TCP/IP (Networks)
- Urdu (Foreign Languages)
- Web Design (Web Design & Usability)
- Wireless (Networks)
- X Windows (Operating Systems)
More Sellers...