Key skills and responsibilities:
• Line managing the Administrative Assistant to other members of the department.
• Responsible for HOD diary management, organising meetings, interviews and departmental social occasions.
• Assist the Department’s Personnel Officer with the recruitment and selection and other personnel processes relating to departmental staff.
• Act as departmental co-ordinator which includes induction of new staff, maintaining database of research publications, staff leave and acting as general information point.
• Be responsible for secretarial services to core departmental members.
• Responsible for the departmental web site, keeping it up to date and developing it.
• I am also responsible for creating the department’s annual report.
• I am Oxford’s communications lead for The National School for Primary Care Research, of which we are a founding member.

This post provided general office support for senior members of departmental staff. It offered an excellent opportunity to learn about many aspects of university administration. Primary responsibilities included:
• Word processing of correspondence and other documents.
• Filing and, where necessary, development of paper and electronic records and filing systems.
• Helping to send off articles and grant and ethics applications.
• Obtaining articles via libraries.
• Organising meetings and making travel arrangements.
• Organising workshops and tutorials.
• Maintaining the VLE (Virtual Learning Environment) web pages for the SIFT Fellowship. This involved the use of Dreamweaver and HTML formatting.

• Organisation and IT skills including MS Word, MS Outlook and MS Excel.
• General administration and filing.
• Ensuring order fulfilment, stocktaking, invoicing, cash and banking, picking and packing.
• Working as part of a team.
• Being able to communicate effectively.
• Training new members of staff.
• Publisher returns requests.

• Resolve all customer queries and complaints.
• Log all calls and update database as necessary.
• Assist and train new members of staff.
• Excellent communication skills and telephone manner.

• Deal with all customer queries and complaints and escalate to dealer resolution.
• General administrative duties including filing and letter writing.

• Client relations and client sourcing.
• Set up and maintain workshop guidelines and procedures.
• Maintaining database and filing systems.
• Front-end programming in MS Visual Basic.

• Database and front-end programming using Visual Basic, SQL and MS Access.
• Data input, transfer and analysis.