Duties Involved:

Providing advanced on site training on both software and hardware.

Providing advanced technical and desktop support on Tachograph Analysis
Software over the phone and on customers’ premises.

Actively testing new products before release, including acceptance testing, regression testing, integration testing, and system testing.

Overlooking beta testing at customers premises.

Installing software and hardware on customer’s computers and servers throughout the UK and Ireland.

Organising accommodation and travel itineraries for installations and training around the UK and Ireland.

Managing and editing databases.

Duties Involved:
• Providing advanced 2nd line Network Support.
• Helping companies maintain Email Accounts, Broadband Connections and Virtual Private Networks.
• Configuring Wireless Networks.
• Providing feedback and partaking in new trial adviser desks.
• Creating training programs for new advisors and providing the training.