Product Support Engineer - Dundee, Angus, UK
Over the years I have achieved high levels of professionalism and obtained a passion for quality service. I have exceptional problem solving skills and my work is accurate and detailed.
| Rating: | Unrated (New) |
| Hourly Rate: | £11.11 |
| Available From: | Now | Seller ID: | 252845 |
CV
Employment History
(Jan 2005 & ongoing)
Product Support Engineer
DundeeDuties Involved:
Providing advanced on site training on both software and hardware.
Providing advanced technical and desktop support on Tachograph Analysis
Software over the phone and on customers’ premises.
Actively testing new products before release, including acceptance testing, regression testing, integration testing, and system testing.
Overlooking beta testing at customers premises.
Installing software and hardware on customer’s computers and servers throughout the UK and Ireland.
Organising accommodation and travel itineraries for installations and training around the UK and Ireland.
Managing and editing databases.
(Jan 2003 to Jan 2005)
2nd Line Network Support Engineer
DundeeDuties Involved:
• Providing advanced 2nd line Network Support.
• Helping companies maintain Email Accounts, Broadband Connections and Virtual Private Networks.
• Configuring Wireless Networks.
• Providing feedback and partaking in new trial adviser desks.
• Creating training programs for new advisors and providing the training.
Education
(Oct 2007 to )
Open University
Ongoing Degree
(Sep 2006 to Feb 2007)
ICS
HND in Business Management
(Sep 2000 to Jun 2003)
University Of Dundee
HND in Computing
Categories & Skills
Administration Support
Categories
Skills
- Access (Microsoft)
- Complaint Handling
- Crystal Reports
- Customer Service
- Excel (Microsoft)
- FrontPage (Microsoft)
- Letter Writing
- Microsoft
- Outlook (Microsoft)
- PowerPoint (Microsoft)
- Publisher (Microsoft)
- Word (Microsoft)
- WordPerfect
HR/Training & Development
Categories
Skills
- Coaching & Mentoring (Training & Development)
- Induction Training (Training & Development)
- IT Training Courses (Training & Development)
- MS Access (Training & Development - IT Training Courses)
- MS Excel (Training & Development - IT Training Courses)
- MS PowerPoint (Training & Development - IT Training Courses)
- MS Word (Training & Development - IT Training Courses)
IT & Internet
Categories
- Database Development & Admin
- Hardware
- IT Management
- Networks
- Operating Systems
- Programming
- Software Testing
- Web Design & Usability
- Web Development/Prog
Skills
- ASP.NET (Programming)
- Basic (Programming)
- Broadband (Networks)
- Data Migration Management (IT Management)
- Data Protection (IT Management)
- DHCP (Networks)
- Education & Training Management (IT Management)
- FrontPage (Web Design & Usability - Microsoft)
- FTP (Networks)
- Gigabyte Ethernet (Networks)
- Hardware Installation (IT Management)
- HTML
- ISDN (Networks)
- Java
- LAN (Networks)
- LAN Network Management (Networks)
- Microsoft (Operating Systems)
- Microsoft (Web Design & Usability)
- MS Access
- MySQL (Database Development & Admin)
- PC Hardware
- Pocket PC (Operating Systems - Microsoft)
- SMTP (Networks)
- Software Evaluation (IT Management)
- Software Implementation (IT Management)
- TCP/IP (Networks)
- Test Management (IT Management)
- Visual Basic (Programming - Visual Studio)
- Visual Basic .NET (Programming - Visual Studio)
- Visual Studio (Programming)
- Web Design (Web Design & Usability)
- Win32 (Operating Systems - Microsoft)
- Windows 2000 (Operating Systems - Microsoft)
- Windows 2003 (Operating Systems - Microsoft)
- Windows NT (Operating Systems - Microsoft)
- Windows Vista (Operating Systems - Microsoft)
- Windows XP (Operating Systems - Microsoft)
- Wireless (Networks)
- XHTML (Web Development/Prog)
- XML

