Self-employed offering business support services including management training and development, project management, business development, change management, customer services support and training, interim management and organisation needs analysis. Main client groups include employers in the private, public, community and voluntary sectors, training providers, business support agencies and awarding bodies. Self-employed and short term engagements undertaken.

Current contracts include: Developing a charities strategic plan in line with Every Child Matters, management training, business development for Colleges, event coordination and NVQ Customer Care delivery.

 Successfully project managed Customer First kitemark accreditation including operational policy and systems review, implementation and monitoring
 Promoted from Workforce Development Manager to Business Manager in July 06 to take on additional responsibilities within current role after line managers role of Director was made redundant
 Successfully project managed the sub-regional Train to Gain contract across Hull, East Riding, Bishop Burton and Grimsby Colleges worth £1.4 million
 Restructured the business to improve and increase the product range available, and to provide a more flexible and responsive delivery model
 Increased turnover in year one by 70%

Invest is the business to business arm of Hull College which works with employers across all sectors in the Humber sub region delivering training, development and business support services. Income is generated from Full Cost, Learning and Skills Council (LSC) Further Education (FE) funding, employer contribution and funded projects. The role is responsible for the operational management of the Invest business and the centre with an annual turnover of £1.2 million plus College project income, including a £1.4 million Train to Gain project. Responsibilities included:
- Strategic planning for the business and the preparation and implementation of operational and developmental plans
- The development and delivery of flexible, responsive, needs led provision including accredited and non accredited learning and development
- Financial management of the business including capital bidding, resource and financial planning; budget management; target setting and achievement of LSC FE targets, projects and full cost income; costings for all business activity including direct sales; invoicing and claims
- Management of a range of open and bespoke, accredited and non accredited training provision including management and personal development to level 7; human resources including CIPD qualifications, assessor and verifier awards; health and Safety including NEBOSH; health and social care; IT and business admin; retail and customer services.
- Bid and proposal completion and submission for business clients in the private, public and community sectors and for funded projects
- Project management across a range of projects including LSC and ESF funded programmes in health and social care, logistics, Train to Gain and construction projects
- Business development management for the business
- Customer relationship management (CRM) for the business including procedure development and implementation, key account management, networking activities, partner relationships and direct sales activity, implementing an IT CRM system, ‘Distinction’, across the business
- Line management of 28 staff and a range of self-employed associates
- Quality management including introducing comprehensive service standards across the business and managing the business in line with Customer First, awarding body standards, internal College self-assessment standards and Ofsted requirements. Responsible for managing, monitoring and improvement of retention and achievement rates for qualifications across delivery areas. Responsible for the introduction of MATRIX standards, Information Advice and Guidance (IAG) delivery and skills for life provision across the business
- Direct programme management of management development delivery areas in 2006 – 07 including accreditation, staff approvals, quality management, design and delivery of programmes
- Recruitment and selection of staff and associates including preparation of job descriptions, person specs, and advertisements
- Communications management including internal staff, business development and quality team meetings; communications across College and external communications
- Marketing of the business including budget planning and management, strategic and operational marketing including use of promotional tools such as direct selling, web based marketing, direct mail and development of all marketing materials.
- Site management of the Invest centre based at Hulls KC Stadium

 Successfully project managed Customer First accreditation including operational policy and systems development, implementation and monitoring
 Successfully project managed Investors in People accreditation including operational policy and systems development, implementation and monitoring
 Identified and introduced a new customer relationship management IT system and policy, including project management, training and leading the culture change
 Achieved centre accreditation and introduced Institute of Leadership and Management programmes (over 300 clients in 18 months on ILM courses)
 Successfully introduced a wide range of new products including IT, H&S and business improvement techniques
 Developed and launched the new company website

Responsible for business development and marketing of the Kingsway Centre including:
- Working as a core team member on the development and delivery of the businesses strategic plan
- Developing, managing and monitoring the marketing strategy including the promotional plan
- Managing and developing specific business delivery areas in line with the strategic plan, Customer First and IIP requirements, Platinum Service Standards and the cross College review
- Team working with others on projects where funding and the expert management of public funds were crucial
- Customer relations management across the business including maintaining and developing relationships with new and existing clients, partners and external organisations
- Business development management and activity for the business
- Marketing for the business including identifying new products and markets and developing and implementing the marketing strategy and marketing plans
- Responsible for recruiting and supervising sub-contract deliverers in specific core areas of delivery
- Providing quotes and proposals and arranging training and development for business clients and their employees
- Providing business clients with advice, guidance, training needs analysis and business diagnostics
- Developing and delivering training and development programmes
- Developing positive relationships and working with College teams and members of staff

 Successfully Set up the centre and developed all management systems
 Succeeded in attracting over 200 clients onto courses
 Introduced accredited and non-accredited training courses and provision
 Successfully sourced external funding to extend the life of the project
 Completed an application for the National Lottery Awards Scheme

Responsible for the management of the new community ICT centre established through New Opportunities Fund and DFEE Capital Modernisation grants. This included responsibility for daily operations, planning and organising of all centre activities, plus all marketing activities, public relations, developing and delivering IT training, networking, quality management, producing statistics/reports, and satisfying contract monitoring requirements

Responsible for the development of a new careers guidance service for a project funded by the DFEE Neighbourhood Support Fund and the DMBC Community Enterprise Fund. This included marketing and public relations, providing career guidance, job search skills training and support for young people, aged 13 – 19 years plus providing support to the Opportunities Centre targeting 16 – 25 year olds.

Chairperson, Secretary and committee member)
Epworth Thurlow Pre-school, Stepping Stones Pre-school
Bambi Parent & Toddler Group, First Steps Parent & Toddler Group

 Completed successful applications for Charities Aid Foundation and Awards For All funding
 Successfully managed the first pre-school Ofsted inspections
 Successfully project managed the building of new pre-school premises for Epworth Thurlow Pre-school

Responsibilities included fund raising, recruitment, management of staff, marketing and public relations, policy development and implementation, Financial management, and management of the organisations in line with their constitutions.

 Successfully developed and delivered new management development, health & safety, personnel practice, management and staff induction, and disciplinary skills programmes
 Successfully managed contract openings and closures, including recruitment and redundancies
 Managed all disciplinary activity which resulted in no industrial tribunals during the period
 Developed and implemented a personnel and training audit across the division

Responsible for the personnel and training management of 2200 line managers, supervisors and junior personnel, working in MOD, NHS and private healthcare contracts in the North of England and Scotland.

Successfully set up the training and public relations department for the contract managing all activities including extensive PR activity
 Developed and implemented all training and development activity
 Introduced NVQs in business administration, wholesaling and warehousing and aircraft engineering
 Sourced external funding to train 6 trainee aircraft engineers

Responsible for all training activity for the 200 contract staff. Other activities included introducing school and college placements, carrying out recruitment activity, and providing a public relations service, including coordinating RAF base visits.

 Set up the HR department for a new 100 bed and 11 conference room Hotel
 Managed all recruitment and training activities prior to and following the hotel opening, for over 100 staff, including a comprehensive training programme including a trial open weekend
 Developed and implemented personnel administration systems including recruitment, training and payroll
 Responsible for 2 team members
 Responsible for the operational management of the hotel when carrying out Duty Management duties, including conferencing and banqueting, guest accommodation, bar and restaurant

 Responsible for the management and administration of contracts for the Training and Enterprise Council (TEC) across the North West of England providing self-employment training
 Managed a team of 8 staff and over 50 subcontractor deliverers