Carried out Requirements gathering analyses with developers and business stakeholders to isolate and understand the business needs for IT based insurance services. These covered Internet and Customer Contact Centre applications. Analysing the Business Requirements Documents, identifying needs and features in order to turn the needs into system functionalities.

Responsible for putting together Use Case models, Use Case Specifications and reference data cataloguing for different customer journeys. Using Requisite Pro, to manage the documents, taking offline/online changes and monitoring these with audit logs.

Delivered narrative use cases, articulating business requirements documentation into functional IT specifications. The specifications collated screen data information, identifying error messages, validation rules and cataloguing these for Insurance services. The deliverables under tight time constraints allowed the team to press ahead with system developments and testing.

Primary task was to develop and output UML/MoDAF models, capturing operational and system processes. The outputs were static UML Activity Diagrams with narrative Use Cases.

Operational and System level activities models captured key elements of system interaction with the Users. Communication exchanges had been mapped to support requirements in the main documentation.

Chaired workshops and facilitations with internal and external clients. The facilitations assessed Requirements alongside British Army doctrine. The subject matter experts also provided the ‘to be’ processes from the current ‘as is’ set-up. The workshops were conducted with appropriate stakeholders and domain experts.

Responsible for project planning using the Ms Project toolset. The plans were developed to assist the team with a clearer definition of the workload objectives. By assisting with the statement of works and contractual obligations, I managed the project plan to ensure deliverables were on track and identify any issues.

Business Analyst within the Support Engineering Consultancy providing business process and simulation modelling expertise.

Translated a range of business requirements including operations and management. The projects spanned infrastructure, business improvement to future operational behaviours captured in IDEF0 format using IFS Business Modeler.

Business models were developed primarily to understand the Client’s processes within their domain/systems. Through leading facilitations’ with the client’s their business and user needs were mapped. The mapped outputs would then be used to support the client’s business cases.

Utilised mathematical models, by analysing 3 elements; Product breakdown structure of a system, the Operational Profile and the Supply Chain. Taking the 3 elements into account and creating a virtual environment, the availability and reliability of a system were assessed.

Supported the Modelling Team developing the customer website and Testing the software releases and updates. I provided feedback to the developers in areas of Ease of Use, Errors when inputting data and outputting simulation runs.