I started as Telesales Executive, promoted to Telesales Manager. Recruited and trained 6 Telesales Executives. Responsible for motivation, lead generation, managing personnnel. Went on to Business Development Executive. Responsible for lead generation, account manageing new and existing accounts, up-selling new products as and when they were released. PPC optimisation of accounts. Liaising with agencies and direct advertisers alike, including many major internet brands such as eBay, eBookers, Kelkoo, Cheapflights and Screwfix - building mutual rapport, commercial awareness, nurturing relationships and offering above all, an outstanding customer service experience;
Attending Industry trade shows to promote the services of Mirago and maximizing general networking opportunities be it on the stand or at after show events and parties often hosted by internet giants such as Google and MSN.
Taking on full responsibility for clients ensuring the smooth running of their advertising campaign from start to finish;
Preparing projected traffic / budget quotations based upon keyword data obtained from clients websites. Presenting draft campaign suggestions to clients including creative copy and relevant keywords;
Raising of contractual insertion orders for campaign budgets – liaising with the finance team to ensure all appropriate paperwork was actioned and that all client budgetary requirements were fulfilled;
Uploading of client campaigns – establishing that all 3rd party tracking URL tags were implemented correctly and work properly, highlighting any potential issues and that all keywords were relevant to client advertising campaigns;
Proactively monitoring and analyzing performance of campaigns. Suggesting ways in which to improve performance then optimising advertiser keyword lists and ads. Thoroughly analyzing campaign content, quality and accuracy through extensive reporting tools;
Providing detailed walkthroughs of User Interface functionality to new and existing clients / agencies on the phone and in face to face meetings;
Accomplished at identifying client technical problems be it with the user interface, campaigns or traffic sources, ensuring that timely and satisfactory solutions were provided;
Monitoring traffic on a daily basis, liaising with traffic, technical and finance departments in the analysis of core data and making adjustments and refunds where required;
System and procedural training to all new members of Mirago staff and brainstorming ideas for upgrades of internal systems and testing of new functionality before launch to clients.

PA to the Vice President on International Operations. Main Tasks include diary management, global travel arrangements and general ad hoc administration duties. Minuteing weekly Management Meetings. Updating company cash-flow spreadsheets. Responsible for introducing HR procedures and implementing them. Production of new contracts for employees. Sickness and holiday leave approval. Induction of all new employees. Office Manager duties in VP’s absence. Also responsible for the administration of external and internal training procedures, sending literature and organising Trainer’s travel arrangements.

Executive Assistant to the Marketing and New Business Development Director. Main tasks include managing various market research projects from beginning to end. Visiting Estate Agents and Property Developers to gain lead information on potential sites/property for sale. Searching for potential development opportunities in the papers, magazines and on the Internet. Weeding through the Official Journals for possible Tenders and then responding. Liasing with Solicitors, Planning Consultants and Local Councils with regard to appeals. Filtering all calls and resolving all client enquires/complaints and chasing any outstanding issues. Solely responsible for organising the Director's 'GroupWise' electronic diary and arranging external meetings. Producing Management Reports and minuteing Committee meetings. General organising and prioritising of the Director's work load. Creating slides and information packages using Powerpoint and Publisher for external meetings. Creating and updating 2 departments Web pages using FrontPage. Liaising with all other personnel at all levels. Providing high quality support to the Director and also a range of other general admin duties.

Regional Administrator/Secretary to 3 Business Service Managers. Main tasks include creating presentation slides and packages in Powerpoint for internal and external meetings. Solely responsible for chasing and resolving outstanding chargeable calls. Next point of contact for resolving Customer enquires/complaints when Managers are out on site. Responsible for arranging conferences and accommodation at various locations around the country and abroad for large meetings (300 plus). Producing Management reports. Solely responsible for arranging and monitoring hire car's for around 400 people. Monitoring sickness, annual leave and staff dialogue records. Keeping a record of appointments and whereabouts diary for the 3 Managers. Producing high quality documentation upon request. Liaising with 200 Engineers about a variety of administration and other problems/queries, also Liaising with all other Departments and personnel at all levels. Vetting of all timesheets, and also responsible for collating, vetting and producing all ECO payment documentation and delivering to Personnel within a monthly timescale for the Engineers.

Senior Operations Administrator/ Secretary to Area Manager and PA to Contract Manager. Responsible for the running of the Operations Department, also responsible for the assistant admin within the department. Tasks included are secretarial support to the Sales team, keeping a diary for the Area Manager/Contract Manager, liaisons with crews and clients with call-out requests. Maintaining purchasing order system and payroll administration. Solely responsible for the invoicing for several large Council contracts using a AS400 Saur UK live system. Responsible for Triscan computerised fuel-monitoring system, which includes ensuring the fuel tanks are dipped, computer updated and fuel is ordered. Maintaining and amending documentation using Microsoft Office package, creating and updating Excel spreadsheets, job costing, liaisons with suppliers for ordering and arranging delivery of materials and services

PA/Secretary to 3 Managing Directors. Tasks included keeping a diary for the Directors, organising trips abroad and in the UK. Organising and booking conferences, meetings and trade shows, typing reports and quotes using Word Star and Word Perfect Packages. Ordering goods and other general Administration duties. The Company went into liquidation 4 months after I joined.